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Manager Sales

Location:
Kuwait City, Kuwait
Posted:
October 07, 2018

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Resume:

Good pleasant day…

I am writing to you to express my interest in applying for the vacancy of Fitness Manager at your respectful organization.

Based in Kuwait, I am currently employee as Operations & Sales Director (Asst. Chairman) at Flex Real Estate & Resort Company – Al-Shaab – Kuwait.

Reporting directly to Chairman.

I had worked as Spa & Health Club Operations Manager (Dep. Head) at Crowne Plaza Al-Thuraya City Hotel, Farwaniya – Kuwait.

Reporting directly to Director of Recreation Holiday Inn & Crowne Plaza Al-Thuraya City Hotel –Kuwait and the EAM (Executive Assistant Manager) of the Hotel.

I had a total of 16 years of full-time work experience and 6 years of post-academic studies with other work experiences. I believe that the skills I have acquired in the courses of my professional and educational experiences will be valuable assets to your successful organization.

Attached are my contact details and detailed CV for your kind review. I would appreciate the opportunity to speak with a member of your recruiting team in due course.

Thank you very much for your consideration and response.

Yours Truly,

Yasser Dawwy…

Kuwait…

Tel: +965-********

ac7a6n@r.postjobfree.com

Yasser Abou El-Mangd Hassan Dawwy

Ali Reda Street, Heliopolis, Cairo, Egypt

ac7a6n@r.postjobfree.com/ ac7a6n@r.postjobfree.com

+965-********

P.O. BOX: 22065, 13086, Safat – Kuwait.

SKILLS:

Proactive, reliable, punctual and attentive to detail.

Adaptability, friendly and outgoing personality.

An interest in physical fitness and sport.

Good verbal and written skills.

Administrative and management ability.

Ability in focusing, guiding and leading others to accomplish work objectives.

Skilled in building a cohesive team and facilitating goal accomplishment.

Trained, supervised and evaluated staff, coached improvement management skills.

Resulted in multilateral staff achievement of work objectives.

Proficient in knowledge of creating new spa menus and establish spa equipment, furniture and decorations.

Competent in financial knowledge for working within budgets.

Basic computer skills: Typing (Arabic & English), Software (Word, Excel, PowerPoint, Outlook, lotus notes, Opera, Spa Soft, My Com), Soft/hardware knowledge and all office machinery.

Interest and ability in marketing and presentation.

Successfully refined and implemented new projects. Setting spa treatments prices and menus in accordant to products’ cost and market demands. Organizing seasonal promotions for spa treatments and packages.

EDUCATION & POST GRADUATE STUDIES :

(May 96 To June 98) Master’s Degree of (Rehabilitation& Training Systems in Physical Education) From Faculty of Sport& Education - Helwan University – Very Good.

(1991 – 1995 )Bachelor Degree (Faculty of Sport& Education, Helwan University) – Very Good.

TECHNICAL QUALIFICATIONS & ADDITIONAL COURSES :

(Jan,91 to Feb,91) Certified Swimming trainer – (Ministry of Youth & sports) - Very Good.

(Sep,92 to Oct,92) Massage and Physical Training Methodology Diploma (Olympic Academy- Cairo, Egypt) - Very Good.

(Jan,93 to Feb,93) C.C.S.S Institute- Cairo. Diploma (Consulting Centers of Sports Centers) - Very Good.

(April, 93 to June,93) Physical Therapy and Sports Injury Diploma – (Helwan University) - Very Good.

(Feb,94 to March,94) Physical Therapy Course (Olympic Academy- Cairo, Egypt) - Very Good.

(July,94 to Aug,94) Physical-Therapy Course-(Academy of Physical Education and Sports) - Republic of Belarus- Leipzig -GERMAN. (Very Good).

(Oct,95 to Dec,95) Diploma Physiotherapy and Sports Injuries - (Academy of Physical Education and Sports) Republic of Belarus - Leipzig – GERMAN. (Excellent).

(Jan,96 to Feb,96) Master Diving- Grade Three Stars (The international Union Center of diving)- Sharm el-Sheikh -

Excellent.

(March,2006) Certificate Strategic management - Holiday Inn Hotel - Kuwait.

(Jan,2007) Certificate Modern management - Holiday Inn Hotel - Kuwait.

(Dec,2007) Certificate Spa Management - Holiday Inn Hotel - Kuwait.

(May,2008) Certificate of Business Excellence Award of the Middle East 2008 - Holiday Inn Hotel - Kuwait.

(March 3 – October 6, 2008) “Certificate of “Health Club Management & Operations Diploma”. From Brain Power Institute- Kuwait. (Excellent).

(Aug,2009) Certificate of Extensive Hospitality cross training Advance Courses in all department- Holiday Inn Hotel - Kuwait.

(January18 – July14, 2010) Certificate of “Spa & Fitness Center Hospitality & Treatment Diploma”. From Eurotech for Seminars & Conferences – Kuwait. (Excellent).

(1992 To 1995) Helwan university, Ministry of Youth& Sports- Advanced Educational Courses :

I Got All Certificates Below During the Period of my College As Follows:

Sports Injuries & Physical Recovery Basic Course, Sports Massage, Physiotherapy & Rehabilitation, Leaders Course, Sports Massage, Physiotherapy & Rehabilitation, Leaders Preparation and Military Education & Upbringing.

Health & Safety, firefighting, Evacuation Plans, Administration, Retail, Up Selling, Spa therapy, Life guard Professional Master Training & First Aid Session, Muscles’ Anatomy Course, Communications skills Course,

Body Building Training Course, CPR, MOD rotation, Supervisory excellence, Certified Fitness Trainer from ISSA, Yield Management from the IDI Association, Management level certificate (How to be marketer).

PROFESSIONAL WORK EXPERIENCE:

Flex Real Estate & Resort Co. K.S.C.C, Banid Alqar- Kuwait. As Flex Operations & Sales Director (Asst. Chairman).

From May 2016 till Present

Responsibilities:

Managing the overall of 5 club's & Spa Salon, Diet Center( Gourmet) Operations& Sales and supports activities of all and make sure that all meets our plan achievement goals.

Responsible for an attractive Leisure, Sports and Entertainment program & Budgets as well as an attractive and well-organized excursion program & Budgets for all under my supervision.

Responsible for the safety of the clients and employees involved in Leisure, Sports, Entertainment including, Spa salon and fitness area as well as Excursion Activities.

Responsible for all the equipment of the club’s and Spa Salon and diet center.

• Monitors all Leisure, Sports, Entertainment, and Spa, Spa personnel and particularly guest after manager’s contact personnel. Ensures all guest contact personnel recognize repeat guests and other VIPs receive special attention/recognition.

Coordinates exchange of pertinent information between Club’s and Spa salon& Diet center within the Leisure, Sports, Entertainment, excursions and directs exchange of information with other departments.

Establish and maintains effective employee’s relations.

Conducts functions as interviewing, orientation, hiring, performance appraisals, coaching, counseling, training and suspending if necessary, to ensure appropriate staffing and productivity. Consults with Club’s Heads, Personnel Manager and General Manager (Chairman) as appropriate.

Identifies training needs, develops formal training plans and implements training sessions.

Assumes overall responsibilities for maintaining standards to ensure that facilities and equipment are clean, in good condition and well maintained after manager’s and focus on monthly targets of all.

Schedules regularly conduct routine inspections of all the Leisure & Entertainment areas for all locations Club’s & Spa salon& Diet center.

• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of all the Leisure & Entertainment club’s personnel, Spa salon, Diet center( Gourmet) as well.

Conducts comprehensive daily departmental meetings to include review of procedures and events which warrant special attention and detailed information.

Controls and analyzes, on an on-going basis, Leisure, Sports, Entertainment, Spa & Pool and Excursion activities costs to ensure performance against budget.

Coordinates with the Financial Controller the daily reports concerning financial matters of all Leisure & Entertainment department.

Participates in the preparation of all Club’s &Spa salon & Diet center Strategic Plans, Marketing Plans and Goals Program. Controls and analyzes, on an on-going basis, Leisure, Sports, Entertainment, Spa salon& Diet center and Excursion activities costs to ensure performance against budget.

Prepares consult the general plans of club’s and spa salon & diet center, promotions, and Excursion budget with all the manager’s.

Is responsible for a Recreation and Sports program for the staff in cooperation with the Personnel Manager.

Monitors and controls the inventories for operating equipment and supplies.

Edge Fitness 24 Hours – At Crowne Plaza Hotel- Kuwait -As Operations Club Manager (Asst. Dep. Head).

From Jan 2014 till May 2016

Responsibilities: Oversee and direct all aspects of the Club Floor, ensures efficient, warm and friendly service fostering excellent customer relations and service recovery.

Provide feedback and make recommendation on improvement to the operation.

Be in attendance throughout a full house situation and ensure all routines are followed through and due out are cleared.

Evaluate the performance of subordinates in accordance to the prevailing personnel policy.

Routine check on early departure and late arrival counts for the forthcoming day and ensure that reception is fully staffed.

Disseminate important operations information to immediate subordinates and relevant departments as well as follow-up through discussions on assignment given to them.

Attend cross functional meetings to eliminate or reduce challenges faced by all departments as well as to reduce the "wide gaps."

In the absence of the front Office Manager, take full responsibility and accountability for the Club Floor.

Involve and assist in recruiting and selecting Club Floor personnel.

Maintains complete and readily accessible files and records necessary for effective operation and future reference.

Constant checks on the appearance, grooming and uniform of the staff and make recommendations to rectify and correct such appearance on all staff. Candidate also makes appropriate suggestions to improve staff training.

Log all irregularities in the Logbook especially any unusual occurrences such as incidents, thefts, emergencies and blackouts, for the front Office Manager to bring to the attention of the Management.

Coordinate and work closely with the Security Department with regards to any criminal act within the resident or suspicious guest.

Reassess operating, restructure the recreational team and redistribute responsibilities among operational supervisors (Team of 40 employees).

Coordinate with all departments concerned on VIP arrivals, and guest with special request, to see that all requests are met.

Develop and maintain good employee relations through intelligent interpretation and conscientious application of Club Floor personnel policies.

Standing and moving around the facility and handling objects, files, training materials and equipment, etc.

Use a keyboard to generate various work-related documents.

Achievements:

Increased the capacity of our sun beds by fixing 243 old sun beds.

Improved the organization system for the department.

Added new treatment for the spa, which has effected in the revenue.

Upgraded our retail shop by adding different types of massage and body creams and herbs.

Launched and successfully led renovations and resort expansion projects which included spa facilities, beach, swimming pools, tennis courts, squash courts, large kids club, playground and public area.

Established and implemented cost control systems resulting in a 20% increased profit.

Provided hands-on training for large variety of spa treatments and developed staff across all levels.

Stretch Fitness Center- Al- Ain Company - Salmiya – Kuwait. As Health Club & Spa Manager

From Jan, 2013 to Feb, 2014

Properly Service Culture Trainer (Re-Branding Team) - Asst. Chairman.

Handle individual and corporate membership deals ensuring departmental targets exceeded, while organizing member’s activities and events.

Ensure smooth operational flow at all times while all services bookings are maximizing and staff power utilized properly to benefit both business and employees.

Assist in forecasting, budgeting, cost controlling and analyzing daily, weekly, and/or monthly facts ensuring that targets and budget met and even exceeded.

Reassess operating, restructure the recreational team and redistribute responsibilities among operational supervisors (team of 35 employees).

Reassess and standardize first aid, health & safety standards.

Create and develop training programs, follow ups, quality checks for all recreational facilities and ensure achieving the maximum development.

Analyze business sales reports, products, plan new business strategies and develop accordingly.

Handle staff concerns, appraisals, development plans, payroll, monthly rosters, holidays, annual leaves while playing a major role in setting up and process recruitment.

Reassess operating, restructure the recreational team and redistribute responsibilities among operational supervisors (team of 35 employees).

Reassess and standardize first aid, health & safety standards.

Create and develop training programs, follow ups, quality checks for all recreational facilities and ensure achieving the maximum development.

Analyze business sales reports, products, plan new business strategies and develop accordingly.

Handle staff concerns, appraisals, development plans, payroll, monthly rosters, holidays, annual leaves while playing a major role in setting up and process recruitment.

Flex Real Estate & Resort Co. K.S.C.C, Al-Shaab-Kuwait, As Executive Club & Spa Manager& Consultant Sales of Flex Women.

From Jan, 2012 to Jan, 2013

Re-Branding Team- Asst. Chairman.

Establish and develop SOPs, service standards, operational, checklists inventory system, for all recreational facilities while maintaining accurate database and records.

Handle individual and corporate membership deals ensuring departmental targets exceeded, while organizing member’s activities and events.

Ensure smooth operational flow at all times while all services bookings are maximizing and staff power utilized properly to benefit both business and employees.

Assist in forecasting, budgeting, cost controlling and analyzing daily, weekly, and/or monthly facts ensuring that targets and budget met and even exceeded.

Handle staff concerns, appraisals, development plans, payroll, monthly rosters, holidays, annual leaves while playing a major role in setting up and process recruitment (Team of 30 employees).

Handle staff performance, concerns, appraisals, development plans, payroll, roasters, holidays, annual leaves and recruitment of the Health club.

Analyze business sales reports, products, plan new business strategies and develop accordingly.

Assist in Forecasting, budgeting, cost controlling and analyzing daily, weekly/or monthly facts ensuring that targets and budget are met and even exceeded.

Attend and conduct meeting ensuring best results achieved.

Be available in the operation to attends guest feedback and attend their needs on the spot especially while all services bookings are maximized.

Holiday Inn Hotel (Nautilus Fitness Centre) – Salmiya– Kuwait, As Recreation & Spa Manager.

(Asst. Dep .Head).

From Dec, 2010 to Jan, 2012

I had worked at Holiday Inn Hotel- Salmiya for 8 Years (Pre-Opening Team of the Hotel from April 2005 till (2012).

Responsible for the day to day management of the recreational areas, spa's treatment rooms, the gym and spa facilities.

Ensure the professional and efficient operation of the spa and recreation.

Maintain records of all member and guest exercise at the registration sheet at Fitness Center.

Oversee the fitness analysis and re-evaluation programmes. To ensure the required level of professionalism is maintained at all times.

Responsible about creating fitness program for all hotel guest and focusing in increasing the number of fitness membership guest.

Building and maintain of an efficient management and employee team by taking an active interest in their welfare, safety, training and development.

Orientated new employees and conduct training courses for newly hires and existing employees.

Complete the employee evaluations of spa and recreation staff.

Organizing and programming of all spa and fitness center events.

Organize the preparation of the department budget with General Manager.

Ensure that the department's operational budget is in line and all cost is strictly controlled.

Implement and monitor all systems of stock control and inventory for all operating areas within the recreation and spa areas.

Monitors all Leisure, Sports Activities and Beach & Pool personnel and particularly guest contact personnel. Ensures all guest contact personnel recognize repeat guests and other VIPs receive special attention/recognition.

Conducts comprehensive daily departmental meetings to include review of procedures and events which warrant special attention and detailed information.

Participates in the preparation of the hotel’s Strategic Plan, Marketing Plan and Goals Program.

Responsible for an attractive Leisure, Sports program and Kids activities.

Responsible for the safety of the clients and employees involved in Leisure, Sports Activities including Pool Area and kids club area.

Achievements:

Develop and maintain good employee relations through intelligent interpretation and conscientious application of Club Floor personnel policies. Improved the kid’s facilities by implementing new kids programs and upgraded the kids play ground zone.

Increased the number of the fitness center membership by increasing the quantity of the fitness programs.

Was part of the team who efficiently obtained the ISO (9001-2008) quality management certificate as well as monitoring the ISO processes in the entire branches and presenting daily progress reports to the general manager.

Decreased the number of the guest comments by implementing new training and quality system which improved our rating in the trip advisor website.

Holiday Inn Hotel (Nautilus Fitness Centre) – Salmiya– Kuwait, As Recreation Sales & Marketing Manager.

From JAN, 07 to DEC, 10

Main Responsibilities & Achievements:

Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures.

Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing promotions, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements; implementing change.

Meets marketing and sales financial objectives by forecasting requirements, preparing an annual budget scheduling expenditures, analyzing variances; initiating corrective actions.

Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions,projecting expected sales volume and profit for existing and new members, analyzing trends and results, establishing pricing strategies, recommending selling prices, monitoring costs, competition, supply, and demand.

Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, and trade promotion programs; developing field sales action plans.

Identifies marketing opportunities by identifying member’s requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting business, establishing targeted market share.

Led a team of 15 sales representatives / Telemarketers to achieve Sales targets set by Recreation Manager and Director. Drive sales and sales support function that offers high quality and efficient service to customers.

Develop and continually refine the strategic business plan.

Drive sales and sales support performance as well as implement common sales procedures and tools.

Act as effective member of the (regional/ country) Leadership team.

Develop relationships with key customers, and identify future growth opportunities.

Work with sales leaders from other regions on national and international accounts.

Prepare and submit quotations and negotiate new business opportunities.

Partner with project operations & aftermarket operations leaders to capitalize on business opportunities.

Coach sales people to higher levels of performance.

Strive hard to fulfill our members’ expectations as honored guest so we both achieve the required aim.

Best Award Club Achievement in the Middle East on 2008.

Holiday Inn Hotel (Nautilus Fitness Centre) –Salmiya, Kuwait- As Recreation Sales & Marketing Supervisor

From MAY, 06 to Jan, 07

Main Responsibilities:

Promoted from Health club in charge to supervise the membership sales system and create a sales department making sure providing the members with value of money service as additional responsibility.

Awarded the most valuable player certificate recommended by our members due to exceeding their service expectations.

Establish, practice and supervise membership system, database, administration/operational work, forecast and revenue management while maintaining professional friendly relationship with all members and ensure that their expectation are exceeded at the highest level of service.

The Most Helpful person 2006. Short listed for Employee of The Month (July-05), 3 certificates of Appreciations. Letter of appreciation from President: Worldwide Hotel Operations.

Thanks letters from guests certified by the General Manager.

Holiday Inn Hotel (Nautilus Fitness Centre) Salmiya– Kuwait- As Acting Health Club In charge

From Nov, 05 to May, 06

Promoted from Health club instructor to be in charge of the entire operation as a starting health club in town until further notice making sure to provide the highest level of service.

Extending the service to 24 Hours, which influenced the sales and guest satisfaction.

Employee of the month July 06.

Design successful dietary systems for weight loss.

Holiday Inn Hotel (Nautilus Fitness Centre) Salmiya– Kuwait – As Health Club Instructor.

From April, 05 to Nov, 05

Gym instructor pre-Opening Team of ‘Nautilus Fitness Centre’

Gym Instructor, Club Receptionist, Spa Attendant, Lifeguard, Pool Attendant.

Participated in the initial stage of the Gym starting from construction passing through equipment, tools, staffing, etc.…

Quarterly rotation for all Spa & Recreation line positions.

Employee of the Month (July 05).

Sheraton Heliopolis Hotel – Heliopolis, Cairo – Egypt – As Health Club Supervisor

From Jan, 01 to April, 05

Responsibilities:

Promote a positive environment that fosters fun, safety and our member’s values.

Encourage member involvement and identify potential volunteers.

Maintain good public relations with members and always represent the best interests of the Club.

Arrive with ample time to report to position at the scheduled time.

Be responsible and fulfill your commitments to scheduled shifts. Notify a supervisor personally and in a timely manner if you are unable to meet your commitment. This includes illness and extenuating circumstances.

Participate in staff meetings as required.

Participate in trainings as required.

Ensure the safety and well-being of members.

Ensure members are using facilities and equipment in a proper manner.

Connect, interact and develop positive relationships with members and ensure that all activities are run smoothly. Create an enjoyable and welcoming environment.

Interact with Volunteer Coaches through our Sports Leagues practices throughout the various seasons.

Distribution and collection, from Volunteer Coaches, before and after practice of sports equipment.

Dress according to Club dress, having on the appropriate shirt and nametag, Dress in appropriate attire.

Maintain current required certifications. Continually promote and ensure a safe environment for members, volunteers and staff.

Responding to incident, accident, and behavior concerns.

Follow all Hotel policies, rules, regulations and procedures, including emergency and safety procedures. Complete incident and accident reports as necessary.

Ensure emergency procedures are followed, and notify supervisor of any incidents, accidents, and behavior concerns immediately.

Organize and put away needed equipment. Report damaged equipment.

Understand the financial assistance given to members comes from our Annual Campaign. Assist staff in helping to identify those individuals that may be interested in serving as a campaigner for and a donor to these efforts.

Convey information on programs and schedules and as appropriate refer members.

Participate in applicable training and conferences to further professional growth as outlined in annual training plans.

Le- Méridien Heliopolis Hôtel, Cairo – Egypt. – As Health Club Supervisor

From July, 99 to Jan, 01

Managed all the Operational (Gym, Aerobics Classes schedules & Swimming pool Life Guards) with 4 Instructors & reporting directly to Madame/ Hanaa Al-shourbagy. (Owner).

It’s a Business Club.

Le- Sofitel Hotel, Maadi Qurnish Al-Nile- Cairo – Egypt. - Health Club In-charge (Business Health Club)

From Jan, 96 to July, 99

Manage Operational & The whole facilities of the club and Swimming Pool out door, Maintenance -Reporting directly to EAM of the Hotel.

Le-Sofitel Pyramides Hôtel – Al-Giza, Egypt.- Gym Instructor (In Summer only).

From May, 92 to Jan, 96

4 Months Contract for last 3 years of College every Summer in recréation and leisure facilities.

OTHER EXPERIENCE:

Certified Swimming trainer:

Cairo Stadium – Cairo – Egypt. - Certified Swimming Coach - (5 Years).

From Jan, 2001 to March, 2005

- I’ve supervised a Team of 1991-Special Needs 85 Persons.

Al-Shams Club – Heliopolis, Cairo - Egypt - Certified Swimming Coach – (8 Years).

From May, 91 to Aug, 99

-Trained Swimming Buds schools.

-Trained Pentagram Swimming Team (86) years -Al-Shams Club.

Physical Education Teacher – 8 Years’ Experience:

Rajac English School- Masr Esmalia Road- Heliopolis – Cairo-Egypt.

From Sep, 09 to May, 2004 – Practical Physical Education Teacher.

Al-Rowad English School – Heliopolis – Cairo-Egypt.

From Sep, 06 to May, 09 -- Practical Physical Education Teacher.

INTERESTS AND OTHERS:

I WAS A PLAYER FOR THE FIRST TEAM OFHAND BALL IN EL ZAMALEK CULB

I WAS A PLAYER IN EGYPT NATIOANL TEAM OF HANDBALL (1982-1991).

Spa & wellness & Hospitality industry: ME politics, Sports events, Reading and Travelling.

Sports: Swimming, Football, Squash, Basketball, Fitness, Table Tennis, Horse Riding.

Diving: Master Diving Three Stars.

Driving Licenses: Kuwait, Egypt and International License.

LANGUAGES:

Arabic Mother Tongue.

English Fluent both spoken & written.

French Basic communicator.

PERSONAL DATA:

Surname Abou El-Magd Hassan Dawwy

First name Yasser

Current address Ali Reda St, Heliopolis, Cairo, Egypt

Date of birth 19 October, 1971

Place of birth Cairo, Egypt

Nationality Egyptian.

Mental status Married.

Military service Exempted.

Health Excellent health, no physical disabilities.

Ambitions Long-term employment

Religion Muslim

REFERENCES:

Reference will be furnished upon request.



Contact this candidate