SKILLS

WORK HISTORY

DANA HUTCHINS

*** * **** **, ****, TEXAS 76707

254-***-**** ac7a5q@r.postjobfree.com

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Typing 60 wpm

Experience in using office equipment:

calculator, fax machine, photocopier; scanner.

Experience in using Word 2010, Excel 07,

PowerPoint 2010, Access 2007, and Outlook

2010

Took classes in medical office & administrative

assistant.

QMACS

Call Center Representative // Waco, Texas // May 2018 to September 2018 Answered inbound calls from patients at various medical facilities to talk to them about medical balances from ER doctors and other specialty doctors regarding the patients bill and/or collection balance, took payments, and answered any medical billing and coding questions.

Accent Care/Tx Home Health

Caregiver // Waco, Texas // November 2017 to March 2018 Provide a range of personal care services from dressing to light housekeeping and even companionship, helping to ensure independence at home. C3

Customer Service Representative // McGregor, Texas // June 2017 to September 2017 Took inbound calls for United Healthcare insurance company assisting members with Medicare Advantage and Medicare Part D Prescription Drug Plans. Answered inbound calls per day by addressing customer inquiries, solving problems and providing new product information.

Politely assisted customers via telephone.

General Dynamics

Customer Service Representative // Waco, Texas // July 2016 to May 2017 Took inbound calls from consumers to help them enroll in marketplace Affordable Care Act health insurance.

Directed calls to appropriate individuals and departments. Answered inbound calls per day by addressing customer inquiries, solving problems and providing new product information.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Politely assisted customers via telephone.

EMSI

Customer Service Representative // Waco, Texas // October 2014 to error: 13 2015 Retrieved medical records from doctors, hospitals, and clinics for life insurance. Politely assisted customers via telephone.

Helped achieve monthly medical records quotas.

Directed calls to appropriate individuals and departments. C3

Customer Service Representative // McGregor, Texas // September 2013 to September 2014 Inbound customer service representative for Humana insurance company assisting members with Medicare Advantage and Medicare Part D Prescription Drug Plans. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Answered inbound calls per day by addressing customer inquiries, solving problems and providing product information.

Served as the main liaison between customers, management and sales team. Directed calls to appropriate individuals and departments. Asked open-ended questions to assess customer needs. Recommended products and services aligned with customers' needs and preferences. Learned, referenced and applied product knowledge information. Politely assisted customers via telephone.

Assisted customers by answering questions, responding to inquiries and handling requests by phone.

Provided an elevated customer experience to generate a loyal clientèle. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

RGIS

Inventory Auditor // Waco, Texas // error: 13 2012 to April 2013 Scanned barcodes on clothes and items to obtain inventory for businesses. Follett Company

Sales Associate // Waco, Texas // December 2011 to January 2012 Temporary Seasonal worker as a cashier and stocker at McLennan Community College book store.

Answered questions regarding the store and its merchandise. Worked collaboratively in team environment.

Operated the cash register and assisted co-workers. CEFCO Convenience Store

Cashier // Waco, Texas // August 2011 to October 2011 Cashier and stocker at a convenience store.

Performed cash, card and check transactions for customer purchases. Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions.

Returned any change rendered to the customer after counting it out appropriately. Responded to customer requests and directed to merchandise. Answered customer inquiries and clarified details regarding charges. Stocked and maintained inventory levels according to store policies. Atmos Energy

EDUCATION

Customer Service Representative // Waco, Texas // February 2006 to February 2010 Took inbound calls assisting natural gas customers on the phone with their bills and accounts. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Assisted customers by answering questions, responding to inquiries and handling requests by phone.

Directed calls to appropriate individuals and departments. Politely assisted customers via telephone.

Associate's Degree - Paralegal Studies

McLennan Community College // Waco, Texas // May 2012 Associate's Degree - Criminal Justice

McLennan Community College // Waco, Texas // May 2010 Associate's Degree - Mental Health and Youth Counseling McLennan Community College // Waco, Texas // May 2002

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