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IT Desktop & Mobile Support Technician & Network Skills

Location:
Santa Rosa, Canelones Department, Uruguay
Posted:
October 07, 2018

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Resume:

RALPH A. KOLARIK

Cell Phone: 707-***-****

Santa Rosa, CA 95405

www.linkedin.com/in/ralphkolarikitsupportengineer

ac7a55@r.postjobfree.com

PROFESSIONAL SUMMARY:

IT Professional with 10 years’ Experience looking for a challenge which will utilize my diverse experience in Information Technology Support, Systems Administration Analysis & Development. IT Technician

Ygrene Energy Fund - Petaluma, CA

December 2016 to June 2018

Accomplishments:

Supported an organization of 350 users in California, Florida, and Seattle

Imaged 100+ Windows & Apple Desktops in 2017

Upgraded 30+ Lenovo All in one Computers along with a new Image for system in six weeks

Setup a Hyper-V virtual Instance of MDT 8450 to create Reference & Production Enterprise Laptop & Desktop Images in one month

Removed Enterprise Google Mail 75+ users and configured their systems to Outlook O365 in one week

Documented End User & Tech Team Procedures “How – To” processes and procedures before and after O365 Rollout in two weeks

Daily Tasks:

Resolved 15+ helpdesk tickets daily

Researched and Procured, Hardware and Software for new users

On-boarded 3-5 users to Domain weekly, and off boarded Domain users as required

Provisioned and Deployed 3-5 new laptops or desktops weekly

Administered Provisioned, and managed 15+ enterprise applications for onboarding

Provisioned 100+ IP-Phones, 20+ Smart Phones for all new hires in 2017

Troubleshot Onsite & Remote computer and mobile platforms

Eradicated Virus from Networked laptops and desktop

Supported & Troubleshot Onsite & Remotely video conferencing equipment for 10+ conference rooms,

Troubleshot Onsite & Remotely all printers, document scanners, and multi-functional copiers

Served as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer and peripheral equipment

Advised, trained, and assisted end users and fellow employees on system operations and usage Work Tools:

OKTA Single Sign On, AD ManagerPlus, Zoom, WebEx, TeamViewer, LogmeIn 123, Google – Admin Dashboard, Microsoft Deployment Tool 8450 ADK, v1803, LiteTouch, PDQ Deploy, OpsGenie, Global Protect VPN/Palo Alto Networks, ZScaler, Druva, CrowdStrike Antivirus, MetTel, GENESYS CIC Managed IP Phones, O365, Skype, Teams, OneDrive for Business, DropBox, SharePoint, Service Now, Solution 7 NETSUITE, SiteXPro, EquiFax, eMortgage, DataTree, DocuSign, TitlePro24/7, Concur, Wireshark, Snagit Editor, Windows OS, macOS, Linux, Android and IOS (Cisco Internetwork Operating System), WinPE, Gandalf Redstone 3, Xerox, Ricoh, HP printers

& Scanners, DISM, WinPE, Diskpart, & FFU file system, LiteTouch Etc. RALPH A. KOLARIK

Cell Phone: 707-***-****

Santa Rosa, CA 95405

www.linkedin.com/in/ralphkolarikitsupportengineer

ac7a55@r.postjobfree.com

Engineer, IT Enterprise Support (Tier 3)

Harvest Technology Group (Contract Work) for BioMarin Pharmaceutical Novato, CA September 2014 to September 2016

Accomplishments:

Supported an International organization of 2,500 users

Monthly Maintenance Support (off hours) for worldwide enterprise

Project Coordination Advocate between 3+ Offsite Vendors, 5+ IT Groups and 40+ internal Application Owners monthly

Helped my Supervisor write Lumension (HEAT EMSS 8.4) Patch Management Software Standard Operating Procedure one month before rollout

Created Trackwise Change Requests for 40+ internal Application Owners SOPs monthly

Security Patch Management for 185+ Validated and Non-Validated Qualified Windows Servers, monthly

Documented End User Vendor & Tech Team Procedures and processes before and after each Third Tier Support Ticket

Created Vendor & Tech Team Procedures and processes before each monthly maintenance

Created Vendor & Infrastructure Team Procedures and processes and procedures for new SolarWinds® Orion Platform 2 weeks before go live

Daily Tasks

Assisted Users, System Owners and Departmental Groups, with TAOS Salesforce service desk tickets

Coordinated and Communicated with Departmental System Owners & Groups for ERP, ESP, MLT, Hyperion, TOPS, BioMarin Infrastructure and other teams and vendors such as Salesforce/TAOS, B&D, dB Best and their ticketing systems for Security Patch Management Project for 185+ Validated and Non Validated Qualified, IIS, SQL dB, Network Shares, Applications & File Servers

Used Excel Tracking Spreadsheets, Microsoft Outlook, & Lumension/HEAT EMSS 8.4 Management Software along with BioMarin Validated Document Lifecycle GCDL and Workflows such as, ITCRs, QICR, TRS, & SOP for Security patching Departmental Systems Owners (& Users) Hardware & Software Systems. Example of Systems patched; Argus, Avalanche, Bartender, CMMS, Content Server (aka LiveLink), Hyperion, Labware LIMS, MODA, & Primavera to name a few Work Tools:

Lumension® 8.x & HEAT Software Endpoint Management and Security Suite Software, Woodstone Servers Alive, SQL 2012 Management Console, Windows IIS 7.5 Console, Microsoft SharePoint infrastructure, Windows Administrative Tools, Proprietary Application Logs, SQL T-SQL Report Creation using, SQL Server Reporting Services, SQL Server Data Tools, Visual Studio 2010 Shell, SQL Report Builder 3.0 Monitoring & Alerting using, SolarWinds® Orion Platform 2015.1.2, SRM 6.2, SAM 6.2.2, NPM 11.5.2, WPM 2.2.0 modules, Added & Remove Nodes, Node & Group Management, Adding & Customizing Custom Properties, Creating Group Dependencies, Created & Managed Monitors, Component Monitoring: Services, TCP, HTTP, HTTPS, etc., Created & Managed Alerts working with variables etc., Managed Windows Credentials RALPH A. KOLARIK

Cell Phone: 707-***-****

Santa Rosa, CA 95405

www.linkedin.com/in/ralphkolarikitsupportengineer

ac7a55@r.postjobfree.com

Systems Engineer, Information Technology Department Young's Market Company & Wilson Daniels LTD - Saint Helena, CA November 2013 to June 2014

Accomplishments:

Supported organization of 140+ users 100+ in the field (all over USA) 40+ Onsite daily

Imaged 40+ Desktops, & Laptops Using Symantec Ghost within six month period

Procured and configured 20+ 6s iPhone within three months

Researched & procured 100+ Lenovo Yoga Laptops for Sales Team in one month

Troubleshot & Fixed Warehouse Wireless SIP Mobile IP Phone System in two weeks

Resuscitated Crashed locked out Windows 2003 Terminal Server in one day

Documented Enterprise Network & Nodes, Application & Hardware “How – To” processes and procedures first week of work

Daily Tasks:

Resolved 15+ helpdesk tickets daily

On-boarded and off boarded Users into Domain using Multiple Administration Consoles

Troubleshot Onsite & Remote computer and mobile platforms

Eradicated Virus from Networked laptops and desktop

Administered, and managed multiple enterprise applications

Supported & Troubleshot Onsite & Remotely video conferencing equipment for 4 conference rooms,

Troubleshot Onsite & Remotely all printers, document scanners, and multi-functional copiers

Served as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer and peripheral equipment

Advised, trained, and assisted end users and fellow employees on system operations and usage

Provisioned and Deployed new laptops or desktops weekly

Administered Provisioned, and managed 8+ enterprise applications for onboarding

Provisioned 20 Phones, 20+ Smart Phones for onsite and offsite users

dB troubleshooting for, Access, SharePoint 2010 Foundation permission configuration

Syslog Server Monitoring

System Administration & Troubleshooting

Citrix Service session Management and Troubleshooting

Provisioned & Troubleshot Toshiba Strata CIX and phone mail system, and Smart Phones

Network troubleshooting all nodes

ARC Serve Backup & Restoration of File Servers & Network Attached Storage daily, weekly monthly Work Tools:

Microsoft Server Management 2003, 2008R2 DNS, DHCP, & Active Directory Domain Server, File, Print, SharePoint2010 Foundation, SQL, VMware Workstation Management Servers, AS400 dB, Citrix TM1, Diver, Terminal, Radmin 3.0, TeamViewer, and Logmein123, Ghost, Windows XP, 7-8.1 Desktops, Laptops, Mac Books, Android Tablets, and iPads and proprietary wine & spirts applications, SolarWinds® Orion Platform, Network Monitoring, Angry IP Scanner, Wired and Wireless Ethernet TCP/IP environment Cisco 2960 Switches, Router, PaloAlto Firewall & VPN Server, Ricoh, Xerox and HP Laser Printer Copiers, RALPH A. KOLARIK

Cell Phone: 707-***-****

Santa Rosa, CA 95405

www.linkedin.com/in/ralphkolarikitsupportengineer

ac7a55@r.postjobfree.com

Tech Support Analyst

Healdsburg District Hospital - Healdsburg, CA

October 2009 to November 2013

Accomplishments:

Supported an organization of 230+ onsite users 20+ Satellite offices in Healdsburg CA

Built & Imaged 100+ Laptops & Desktops in 3 months

Created User Training for Windows XP in one month

Worked with a Team of Nurses to create and revise Quarterly Healthstream dB Online Training Web site for Hospital Staff

Was part of a team that created and designed SharePoint 2010 server for Departmental Sites monthly Daily Tasks:

Resolved 15+ helpdesk tickets daily

On-boarded 1-3 users to Domain weekly, and off boarded Domain users as required

Troubleshoot roaming profiles user accounts and network folders permissions

Troubleshot Onsite & Remote computer and mobile platforms

Eradicated Virus from Networked laptops and desktop

Administered, and managed multiple enterprise applications

Maintained, Supported & Troubleshot multi-functional copiers

Served as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer and peripheral equipment

Deployed new hardware and virtual systems as required, Researched and Procured, Hardware and Software

Work Tools:

iSeries Navigator, Johnson Controls HVAC, Dedicated Micros NetVu Observer Surveillance Software, eCW

(eClincalWorks), Healthcare Management Systems, HealthStream, TrueCrypt, Websense, WindirStat, Snagit Editor, CS3, iSeries OS/400 system, ODBC, Healthcare Management Systems, Microsoft Access, Microsoft Exchange 2010 User Administration, Trend Micro, Malware Bytes, ComboFix, RKill, Microsoft Office 2003- 2007, Avaya Analog and Digital Phone system, Cannon and Dell, multi-functional copiers Deskside Support Technician

eSoftsolutions (Contract work for St. Joseph Hospital Santa Rosa) December, 2008 December, 2009 (1 year)

Accomplishments:

Built & Imaged 20 Windows XP Computers on Wheels St Joseph Hospital Heart Center

Built & Imaged 20 Windows XP Desktops Systems for St Joseph Hospital Heart Center

Built & Imaged 50+ Windows XP Desktops for St. Joseph and Queen of the valley Hospital RALPH A. KOLARIK

Cell Phone: 707-***-****

Santa Rosa, CA 95405

www.linkedin.com/in/ralphkolarikitsupportengineer

ac7a55@r.postjobfree.com

Took care of daily ticket for Citrix Thin Clients, Windows XP, phone systems, Computer's on Wheels, Laptops, Network Printers, IP Printers, Thermal Printers and proprietary hardware & Software Troubleshot Cisco Ethernet TCP/IP environment

Daily Tasks:

Resolved 15+ helpdesk tickets daily

On-boarded and off boarded Users into Domain using Multiple Administration Consoles

Troubleshoot roaming profiles user accounts and network folders permissions

Troubleshot Onsite & Remote systems

Maintained, Supported & Troubleshot multi-functional copiers

Deployed new hardware and virtual systems as required, Researched and Procured, Hardware and Software

Work Tools:

Wyse, Dell, HP, Xerox, DISM, WinPE, Windows XP, Laptops, Desktops, Multi-functional copiers, Active Directory, Analog and Digital Phone system

Education:

Sonoma State University - Rohnert Park, CA

BA in Music

1996 to 1998

Certifications:

A+ Certified: July 2005 Certification #: COMP00I007539299 Certified Lotus Domino Specialist

Lumension Certified Engineer for Lumension EMSS 8.0 Completed SRJC 2016 CS 82.21A - 82.21D - NETWORK FUNDAMENTALS Work Tools:

OKTA Single Sign On, AD Manager Plus, Zoom, WebEx, Royal TS, TeamViewer, LogMeIn 123, Google Admin Dashboard - Microsoft Deployment Tool 8450, PDQ Deploy, OpsGenie, Palo Alto Networks Global Protect VPN, ZScaler, Druva, CrowdStrike Antivirus, MetTel, GENESYS CIC Managed IP Phones, O365, Skype, Teams, OneDrive for Business, DropBox, SharePoint, iSeries Navigator, TrackWise Quality Management Suite, LiveLink OpenText ECM Suite, TAOS Salesforce ticketing, Service Now, Johnson Controls HVAC, Dedicated Micros NetVu Observer Surveillance Software, Please Review, eCW (eClincalWorks), Healthcare Management Systems, HealthStream, Solution 7 NETSUITE, SiteXPro, EquiFax, eMortgage, DataTree, DocuSign, TitlePro24/7, Concur, Wireshark, Netscan, Nmap-Zenmap GUI, PingInfoView, Telerik Fiddler, TrueCrypt, Websense, WindirStat, Snagit Editor, Microsoft O365, Adobe Dreamweaver CS3, iSeries OS/400 system, IronPort Razorgate 100 Security Appliances, Validated Document Lifecycle,GCDL System, Healthcare Management Systems, Microsoft Access, Basic, VBAScript, Microsoft Exchange 2010 & O365 User Administration, Microsoft Information Server

(IIS 6-8), Trend Micro, Symantec, McAfee, Malware Bytes, Avast, ComboFix, RKill, Lotus Domino 5.0.12 Email Server Administration & Lotus Domino Designer, Programming using Lotus Script, & JavaScript, Cisco Switches

& Routers



Contact this candidate