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Medical Assistant Customer Service

Location:
Gainesville, FL
Posted:
October 07, 2018

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Resume:

Geraldine Espinosa

Gainesville, Florida ***** 786-***-**** ac7a3u@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly motivated professional with 15+ years of patient care, medical, and healthcare service experience seeking a Medical Assistant position in a medical facility that requires excellent customer service and patient care.

EDUCATION & CERTIFICATIONS

Associates of Applied Science in Medical Assisting May 2018

Stratford University, Alexandria, VA

Associates of Applied Science in Medical Assisting July 2015 – August 2016

Medtech College, Falls Church, VA

Cardiopulmonary Resuscitation Certification Expires: June 2019

Basic Life Support Certification Expires: June 2021

America Heart Association, online

HIGHLIGHTED SKILLS

Medical terminology

Phlebotomy and Injections

Electronic health records

Obtaining patient vital signs

Data entry in EMR

Electrocardiogram

Patient interaction

HIPAA and OSHA

Medical record filing

Room and patient preparation

Appointment setting and scheduling

Phone triage and screening patient calls

RELATED WORK EXPERIENCE

Medical Assistant Extern April 2018 – May 2018

Suresh K. Gupta, MD PA, Silver Spring, MD

Triaged and screened patient calls and assisted patients with questions pertaining to their care

Greeted patients and scheduled patient appointments

Obtained patient vitals, verified insurance, answered phones, and prepared patient electronic medical records.

Sanitized and prepared rooms for patients and escorted patients to examination rooms

Assisted doctor with patient referrals

Received and documented payments in Medical Accounting System software (Electric Health Records)

Performed electrocardiogram (EKG) as directed by the physician

PROFESSIONAL WORK EXPERIENCE

Private Duty Caregiver September 2017 – January 2018

Independent Contractor, Margate, Florida

Assisted client with medications and reported vital health information to client’s family

Scheduled doctor’s appointments

Transported and accompanied client to doctor’s visits and communicated with doctor about any

health concerns that needed to be addressed

Preserved patient dignity and minimized discomfort while changing client’s bedpan, emptying

drainage bags and bathing

Assessed client vitals and daily communicated with client to ensure a positive and pleasant

environment

Private Duty Caregiver June 2017 – January 2018

Independent Contractor, Bethesda, Maryland

Assisted Alzheimer’s client with personal care and hygiene

Administered prescribed medications to client upon direction of the doctor

Planned and prepared meals for client

Performed light housekeeping that client was unable to complete on their own

Provided client with ambulation and mobility around the house or outside (doctor’s appointments,

walks etc.)

Sales Associate April 2015 – November 2016

Home Depot, Annandale, Virginia

Increased department sales and retention by 45% by communicating product knowledge to clients

on a daily basis and addressing client concerns

Managed floor purchases exceeding $10,000

Recognized by store management as one of departments top performing Sales Associates

Lead Caregiver July 1997 – September 2014

Margarita’s Home Healthcare, Miami, Florida

Performed and accurately recorded all vital signs and mensuration for two clients per shift

Monitored, recorded, and dispensed all medications as per the Department of Health and company

standards

Ensured maintenance of all certification for Alzheimer’s patient (stage 1) care

Collaborated with Physical Therapist to assist client in participating in weekly physical therapy sessions to increase physical mobility and body strength

Partnered with client in their activities of daily living including preparing meals, shopping for groceries, performing light or heavy housework, and assisting with the maintenance of personal hygiene



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