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INFORMATION TECHNOLOGY EXECUTIVE
Executive career includes global IT leadership (460 FTE’s), fiscal management (190M Euro budget), extensive application software product R&D, and professional services, technical and product sales/marketing support, customer interactions, product ownership, reorganizing and integrating acquired businesses, and supporting internal and external customers. Delivers value by completing key initiatives and projects on time, creating revenue opportunities, reducing operational costs, driving quality of products and services, leading organizations through critical changes, building high-performance groups, and improving teams and services.
Leadership, Results-Oriented, Strong Communicator, Change Agent, Operational Efficiency, Work Ethic, Lifelong Learner, Coaching Skills, Pragmatic, Global Experience, Trusted Advisor.
POWER SCHOOL, LLC 02/1/2017 to Current
Senior Director, Customer Technical Support 9/17 to present.
Lead customer-facing, geographically-distributed, support team serving K-12 education. Apply business process re-engineering to increase efficiency and effectiveness of service delivery model with a focus on improving the customer experience. Responsible for overall support function across a broad and complex product and services portfolio.
Director, Special Projects 2/17 to 8/17.
Support post-acquisition integration of SunGard K-12 into Power School LLC. Location manager for multiple legacy SunGard K-12 sites. Support development of go-forward ERP commercial product strategy. Support implementation of company-wide Cyber Security Program.
FIS SUNGARD K-12 10/2015 to 2/1/2017.
Chief Operating Officer 9/16 to 2/17
SVP, Operations 10/15 – 9/16
Led extensive, end-to-end re-engineering of a software services firm serving the K-12 education market ($70M revenue). End-to-end responsibility for all aspects of the standard product life cycle from conception to delivery and support (240 FTEs). Change agent. Process improvement, standardization, and improved quality. Led all operational aspects of the organization until its acquisition on 2/1/17.
SYMPHONY HEALTH SOLUTIONS 5/2013 – 6/2014.
Contractor, Provider Group Product Development
VP, Provider Group Product Development
Executive-in-Residence – Phoenix AZ Office
CIO & SVP
Led product development for private equity data analytics start-up for pharmaceutical industry. Promoted to Executive-in-Residence and CIO & SVP responsible for leading organizational change, process alignment, and standardization. Led successful completion of complex third party service agreement along with significant streamlining in daily operations.
TEMPLE UNIVERSITY 2013 to 12/2016.
Adjunct Professor: Computers & Information Science
WEST CHESTER UNIVERSITY 2012 to Present
Adjunct Professor: Management Information Systems, Productions & Operations Management, Business & Society, International Business, Business Policy, Management. Both undergraduate & graduate level.
SIEMENS MEDICAL SOLUTIONS 2000 to 2013
Global medical equipment and healthcare information technology solution provider and subsidiary of Siemens AG.
Head of Global Healthcare IT Service Management & Delivery, Siemens Healthcare Sector (2009 to 2013)
Led charge to establish the first-ever global IT service management & delivery team for the Healthcare sector of Siemens AG – including fundamental re-design, and alignment of associated global IT operations.
Served 48,000+ Siemens Healthcare employees world-wide with full portfolio of IT services.
Managed fiscal year budget of 190M Euro.
Led organization of 460+ internal employees, and 250+ external contractors.
Delivered innovative solutions for the USA-based sales and services organization -- e.g., sales force activity management mobility (iPad-based) solution.
CIO & VICE PRESIDENT, Siemens Medical Solutions, USA (2002 to 2009)
Established Healthcare USA’s first IT Shared Services organization chartered with realizing substantial synergies from several acquisitions over a short period of time, and ensured high levels of internal customer satisfaction.
Delivered IT services for 20,000 USA professionals, and supported global locations focusing extensively on IT leadership and governance, vision, strategy, and road mapping, business process improvements, cost reductions, customer care/service, and change management.
Led 400+-employee IT organization through post-acquisition integration of Shared Medical Systems, and Acuson with Siemens Medical Solutions. Cut run rate costs $30M by establishing the first shared service organization. Consolidated IT processes, products, services, and staff from multiple USA business units.
Delivered innovative external customer self-service portal for the USA-based services team.
Played lead role in IT due diligence and subsequent integration of three major acquisitions in the in-vitro diagnostics business representing 9 billion Euros (Diagnostics Product Company, Bayer Diagnostic Systems, and Dade-Behring). Frequently called upon to participate in various other M&A reviews.
Established activity-based charge (ABC) model to effectively manage $100M fiscal budget. Consistent track record of managing at or below budget.
Founded Siebel Center of Competency for delivery of CRM solutions to 3000+ global end users.
Led Healthcare USA team that implemented new ERP (SAP & Peoplesoft) systems for six different business units: Health Services, Oncology, Nuclear Medicine, Ultrasound, Molecular Imaging, and Diagnostics.
Led transition of Healthcare USA’s Shared Services organization to the Siemens AG Corporate Shared Services (CSS) model for fundamental IT infrastructure.
CIO & VICE PRESIDENT, Siemens Medical Solutions Health Services (2000 to 2002)
Challenged to integrate IT services, products, processes, and staff of Shared Medical Systems (6,000+ software/service professionals) into Siemens Medical Solutions, USA, and bridge major cultural differences between a USA and German parent company.
Led major change management initiative during the post-acquisition integration period. Created an internal communication channel and associated brand “Best In Class – IT @ Health Services” that was widely embraced by the organization.
Key executive involved in the IT integration and overall development of Siemens Medical Solutions Health Services. Recognized as a strong change agent.
Led first Enterprise Resource Planning (ERP) and Professional Service automation (PSA) solutions that supported extensively re-engineered business processes. $20 million project delivered on time/on budget.
Managed implementation of enterprise-wide Customer Relationship Management software (Siebel) that supports the automation of sales force. $10 million project delivered on time, and on budget.
SHARED MEDICAL SYSTEMS 1984 to 2000
International supplier of information systems and solutions for healthcare provider institutions with annual earnings of $1 billion; company was acquired by Siemens AG in 2000
CIO & VP OF TECHNOLOGY (2000)
Dual role as company’s first CIO in its 30+ year history delivering IT services for 6,000 internal customers while also responsible for technology platforms for commercial customers. Key functions include leading product planning /strategies, product development of technology platforms for internal and external customers, and presenting a strategic information systems plan to the Board of Directors for their approval.
Led team that brought an innovative, integrated imaging solution to the market, which was ultimately implemented in 100+ production commercial healthcare sites..
Championed development of the company’s first strategic information systems plan, a technology blueprint to shift a legacy IT infrastructure into a high performance infrastructure. Won approval from Board of Directors and secured $20+ million to overhaul the internal IT infrastructure.
Rationalized technology platform product and service development organization and changed it to a reputable IT organization applauded for its ability to meet customer needs. Realigned associated management by function rather than technology to effectively support the business.
Participated extensively in external customer sales and service support calls, and frequent interaction with large university hospitals, community medical centers, physician practices, and other healthcare providers.
VP OF TECHNOLOGY & INFORMATION SYSTEMS APPLICATIONS (1996 to 1999)
Led start-up of a joint development on-site laboratory at Microsoft’s corporate headquarters. Worked with Microsoft to design, develop, and deliver a large-scale data center quality operating system.
Reengineered the R&D organization (200+ FTEs) that delivered the commercial technology platform across multiple solution areas, realigned technology by services, and centralized multiple technology platforms such as DEC, IBM, and Wintel.
Refocused information systems applications group. Effort involved creating an internal information systems application portfolio and building a new IT landscape and migration strategies.
Played major role in Y2K project and handled IT issues without impacting business. Re-mediated 100’s of systems and applications.
SENIOR MANAGER, Medical & Document Image Management Solutions (1992 to 1996)
Led development and deployment of a commercial enterprise wide image management solution for the healthcare information system market. Guided project from R&D prototype stage to production market adoption.
Led image management solution business and focused on product planning, production development, installation, and customer service. Steered growth of this technology and helped more than 100+ healthcare providers adopt production solutions.
Negotiated deals with third party hardware and software vendors whose products were embedded in the image management solution. Established strong relationships with original equipment manufacturers, value added resellers, and independent software vendors.
PRODUCT OWNER, Shared Medical Systems (1991 to 1992): product development for the delivery system associated with a DEC-based healthcare information system.
PRODUCT DEVELOPMENT MANAGER, Shared Medical Systems (1989 to 1991): product development for a 3COM-based PC/LAN front-end processor platform; successful migration from 3Com to Novell.
MANAGER, Shared Medical Systems (1986 to 1989): custom application development, and professional services for an IBM mainframe-based healthcare information system (large-scale clinical and financial database conversions).
PROGRAMMER ANALYST, (1982 to 1986): applications programmer/analyst experience (both at Shared Medical Systems, and in two different university hospital centers [University of Missouri Medical Center, Columbia, MO; Thomas Jefferson University, Philadelphia, PA) – includes extensive experience with pharmacy, medical records, and various ADT (Admissions, Discharge, Transfer) applications.
EDUCATION & INDUSTRY RECOGNITION:
Master’s of Science, Education Technology
Bachelor of Science Degree
Oregon State University, Corvallis, OR
2011, Global Emerging Leadership Forum, Siemens AG
2007, Advisory Board Member, Pennsylvania State University, Great Valley, PA.
2005, IDG Computerworld Premier IT Leader
Siemens Internal Training and Education Programs:
ACE Financial Management Training
General Management Course