Tyrome J. Sutton
Philadelphia, Pa 19126
ac79xh@r.postjobfree.com
Background Summary
Acquire an analytical professional seeking a position, utilizing my communication and administrative abilities.
While expanding, my skill set in problem solving and crisis management.
Experienc
Freedom Mortgage Company November 2016 to April 2018
Customer Engagement Representative.
Communicate effectively with customers employees, county tax assessor, insurance agency agencies, credit bureau mortgage verification, payoff request,
Streamline lending, 1098, 203k loans year end statement assistance payments posting payment reversal, escrow analysis, review original loan document Hud1, Truth and lending statement notes and mortgages
Servicing escrow taxes insurance calculating shortages.
MIP & PMI removal assistance. LTV calculation.
The Results company/Insurance Agent October 2016- December 2016
Carney Health Care Group
Assisting seniors in making health insurance choices, through education on Medicare laws, rules and rights.
Sales, customer service, call center agent, data entry, reports writing, and review,
Researching laws, regulations, and mandates Application submission.
CARING PEOPLE ALLIANCE /Case Manager Intake October 2015- March 2016
The Bettinger Company
Communicate effectively and work productively with employees, government agencies, service providers, and human services organizations in a positive, pleasant, professional, and productive manner in writing, by telephone, and in personal contacts.
Providing management with timely and accurate reports and recommendations. exception, analysis, and other reports, plans, and proposals to management.
Analyzes applications for compliance with PA Department of Public Welfare (DPW) eligibility requirements; calculates family income; determines eligibility of applicants; re-determines eligibility of clients; notifies applicants and clients of results.
(NVRA) Register National Voter Registration Act serving people with disabilities with registering to vote.
Corporate Call Center/Insurance Agent October 2015- December 2015
Contemporary Staffing
Assisting seniors in making health insurance choices, through education on Medicare laws, rules and rights.
Sales, customer service, call center agent, data entry, reports writing, and review,
Researching laws, regulations, and mandates Application submission.
Connect America/Customer Retention, March 2015- September 2015
Activations Tech, Customer Service Agent
Handling a high call volume customer request to cancel, complaints billing issues, maintain accounts and retain dissatisfied customer
Responding to letters emails and inbound phone calls, outbound calls to follow up with customers.
Sales, customer service, billings, data entry, adjustments refund and crediting account reviews, invoicing Excel
Fed Loan Services (PHEAA) /Loan Counselor March 2014- June 2014
Advising and loan counseling
Authentication confirmation borrower's Identity
Updating demographic information
Reviewing account history loan balances interest rates, terms payoff amounts
Forbearance and deferments
Processing, consolidation
Inbound calls high call volume
Executive Assistant / Intake Coordinator September 2007 – August 2013
70 Times Seven Community Resources, Philadelphia, PA
Provides executive level administrative support including coordinating schedules, responsibilities, and resources for the Pastor / Chair, Executive Director, Community Development Committee, and Financial consultant
Answered inquiries and requests for information via telephone and with walk
Responsible for maintaining office equipment, acting as liaison with vendors, and handling billing
Education
Montgomery County Community College, Blue Bell, PA
Accounting, 2011 - Present
Chestnut Hill College, Philadelphia, PA
Accounting and Finance, 1998 – 2000
George Washington High School, Philadelphia, PA
Diploma, 1996
Certifications
Pennsylvania licensed Health /Accident Insurance Agent (reciprocal licensing in seventeen states. Texas, Illinois, New Mexico, and Oklahoma all currently)
Child abuse Clearance State of Pennsylvania Five (5) year clearance
Federal Bureau of Investigation Clearance check as of 10/15/2015
AHIPP 2016 Producers and broker training
Is-907 Active shooter run hide fight training certified
PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST