--Executive Management--

Qualifications Profile

Seasoned, astute, and results-oriented professional, offering broad-based background in gas utility, encompassing operations management and team leadership. Known for strong work ethic and outstanding performance during the Massachusetts Environmental Response Team (ERT) remediation efforts, which resulted in the attainment of Gold Award. Skilled in driving process improvements, including the implementation of an Excel SharePoint spreadsheet that enabled the yard to monitor budget for CAPEX and OPEX, which was utilized by other yards to effectively track overtime in their respective areas. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Core Competencies

Project Management Repair and Maintenance Customer Service Quality Control Regulatory Compliance

Performance Evaluation Safety and Security Issue Resolution Strategic Planning and Implementation

Relevant Experience

National Grid, Malden, MA

Supervisor, CMS/Malden May 2017–Present

Oversee daily operations and staff performance, including issue resolution associated with sickness, discipline, and poor standards of work; as well as resource allocation and quality service during the United Steel Workers locals 12003 and 12012 strike

Lead and accomplish commercial and residential fitting projects for Malden area, including proper assessment, development, planning, sourcing, and scheduling to ensure best value

Implement new technologies and innovative solutions to improve the delivery of Malden complex capital projects in a safely and timely manner while adhering to regulations, policies, and procedures

Guarantee alignment of employee personal protective equipment (PPE), tools, and materials with National Grid safety policies and standards for the safety and wellness of public and organizational personnel

Promptly respond to various emergencies, including gas leaks, storm restoration, contractor damages, and large scale outages; communicate with other company emergency response personnel and agencies, as well as regulators and law enforcement

Offer hands-on support with continuous development of union workforce through safety assessments of safe and unsafe acts (SUSAs), coaching, performance assessment, and appraisal

NiSource, Various Locations

Lead Field Technician/Service Technician, Columbus, OH Mar 2014–May 2017

Fulfilled a wide range of field and service technical duties and served as lead employee of a team, in charge of identifying leakage, facilitating repairs, and replacing services or portions of mains

Conducted strategic leadership training and team building activities to establish a positive team culture of accountability and drive performance improvement

Held full accountability in testing and inspecting service house lines, as well as lighting appliances based on policies and procedures, as well as approved code transfers

Took charge of locating and repairing curb boxes, removing active and inactive meters, and disconnecting gas service at meter/curb box install and remove gas meters, meter settings, and regulators

Performed preventative maintenance and appropriate testing based on gas system specifications

Closely monitored status of new processes to make process recommendations and eliminate issues, while responding to new ideas and potential service/product opportunities

Service Technician, Coraopolis, PA Sep 2012–March 2014

Ensured line integrity by turning gas off, reading meters, and utilizing pressure gauges and gas detection instruments to locate leaks

Coordinated with company customers in the field to determine their service needs on equipment and meet their satisfaction

Handled complex technical assignments and created new and innovative methods

Demonstrated industry skills in performing preventive maintenance checks and service on communication equipment

Operations Coordinator, Columbus, OH Jan 2010–Sep 2012

Managed company database to track contractor performance and invoicing, including updating Excel spreadsheets, which was monitored by the state utility commission

Created and implemented measures for process improvements and reconciliation of customer concerns with Sarbanes Oxley (SOX) and state utility commission guidelines

Provided resolution to payroll discrepancy issues in collaboration with stakeholders

Organized project schedule for evaluation in compliance with commission guidelines

Employed analytical skills in validating and approving payroll timesheets for service and plant technicians within multiple areas in the company

Interacted with operation coordinators to coach them on job orders within mainframe systems

Arranged schedule and assignment of job orders to assist multiple disciplines within the organization

Rendered assistance to contractors in locating high-pressure gas mains

Facilitated comprehensive research to prepare and submit reports, as well as handle data requests

Thoroughly assessed performance data and other analytic information to improve capabilities

Bermex, Columbus, OH

Collections Agent Aug 2007–Dec 2009

Obtained contracting experience with Fortune 500 companies for collection services to recover revenue and increase profits, including NiSource residential and commercial accounts

Functioned as meter reader for customers throughout various cities in Ohio

Generated detailed and accurate reports of workload completed for customers

Worked within residential/commercial environments to locate curb boxes and meters

Coordinated with business clients on payment status of overdue invoices

Evaluated all records for delinquencies or discrepancies, drafted collection notification letters, and reported collection status

Education

Master of Business Administration: 2017

Franklin University, Columbus, OH

Bachelor of Science in Business Management: 2011

Franklin University, Columbus, OH

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