Manager Customer Service
Resume:
Objectives
Solid performer that excels in a fast-paced environment with exceptional track record of providing quality customer service. Adapts quickly to learn new tasks, computer software and to complete assignments on schedule while maintaining a high degree of accuracy. Able to carry out duties with discretion with a strong understanding of confidentiality. Proficient in the use of Microsoft Word, Word Perfect, Excel, PowerPoint and Access. Proficient in Information Technology and my skills include negotiating, time management, and problem solving and presentation skills.
Education
Bachelor of Science – 2010 Florida Memorial University
(Management Information Systems) Miami, Florida
Summa Cum Laude: 3.87 GPA
Alpha Chi Honors Society
Experience
Leasing Coordinator Reserve at Cavalier/Hampton Forest (Monument) (October 2017 – Present)
Greenville, South Carolina
Duties:
Stand and greet prospects and demonstrate professional, courteous attitude and appearance at all times;
Appropriately qualify all prospects with the intent to market the apartments in a professional manner;
Show model apartments and educate prospects on the benefits of our apartments. Know the property, the competitive market and the general market area. Physically visit local comparable properties and get to know staff on a routine basis;
Lease apartments and be responsible for all paperwork involved in taking applications and complete through lease signing;
Set-up move-in files and resident information accurately;
Responsible for all monies taken and directing it through proper channels;
Preparing daily and weekly reports for Community Manager;
Daily responsibility for the appearance and condition of the market ready units, clubhouse and leasing office, as well as the overall property;
Report all problems to Community or Assistant Manager for immediate correction;
Perform residential leasing, telephone and sales techniques successfully and make a minimum of 10 off-site marketing visits per month;
Design and implement an outreach (outside marketing) program with Community Manager for both prospecting and networking;
Keep track of corporate prospects by setting up a tickler file and follow-up routinely;
Follow-up all guest cards and lease renewals on a routine basis;
Daily responsibility for the input of all marketing traffic including walk-ins, e-mails and telephone calls;
Call residents to follow up on work orders daily; and
Other duties as determined and required by Community Manager
Leasing Agent Legacy at Crescent Park (BG Multifamily) (May 2017 – November 2017)
Greenville, South Carolina
Duties:
Meet with prospective renters and take them on tours of the units that interest them;
Conducted credit checks and other background tasks to qualify potential renters;
Collected application fees, security deposits and rent payments;
Coordinated property maintenance;
Informed residents of any changes to the rental agreement or upcoming problems with the property;
Established rapport with residents and provide personalized service; and
Monitored use of community facilities, including laundry, mail and fitness centers.
Cashier Associate Southeastern Grocers (BILO) (September 2016- March 2017)
Greer, South Carolina
Duties:
Handled cash transactions with customers using cash registers;
Scanned goods and collect payments;
Issued receipts, refunds, change or tickets;
Redeemed stamps and coupons;
Resolved customer complaints, guide them and provide relevant information;
Greeted customers when entering or leaving establishment; and
Maintained clean and tidy checkout areas.
Regulator/IT Specialist Financial Services Regulatory Commission (FSRC) (January 2011- December 2015) Liverpool Row, Basseterre, St. Kitts
Duties:
Assess companies with Compliance (ACAMS) training on a daily basis;
Prepared Analysis for Credit Unions;
Prepared Quarterly Updates of Financial Services regulated entities;
Consolidated Reporting Forms;
Prepared Credit Union Profile with all assets, loans and deposit totals;
Prepared Annual and Quarterly Credit Union Supervision Reports;
Responded to all correspondences received from each Credit Union;
Attended all Annual General meetings for each Credit Union;
Represented the Department of Credit Union at various meetings;
Created monthly newsletters for Financial Services;
Maintained the FSRC website;
Prepared Inspection Reports for entities and presented to the Board of Directors; and
Maintained the cashbook on a daily basis and signed all deposit slips for daily transactions.
Construction Administrator Gaskin’s Construction and Tiling Ltd. (July 2002 – January 2007)
Basseterre, St. Kitts
Duties:
Acting as a liaison between our design professionals and our client representatives;
Preparing construction contract documents;
Administration of the construction process;
Review of project budgets;
Required to work in office and job site environments; and
Ensuring all required materials is delivered to the work site.
Training
Tomorrow’s Talent Leasing 101 (BG Staffing)
May 2017 in South Carolina
FATCA Workshop
July 2015 in St. Kitts
Trustee Development Program: Humber College
June 2015 in St. Kitts
ACAMS Money Laundering 20th Annual International AML & Financial Crime Conference
March 2015 in Florida
Risk Based Supervision Workshop
January 2015 in St. Kitts
Credit Union Development Educator (CUDE) Certification
October 2014 in Barbados
ICURN (Credit Union Regulators) Conference
May 2014 in England
Organizational Compliance and Techniques in Conducting Investigations
April 2014 in St. Kitts
Anti-Money Laundering, Countering the Financing of Terrorism and Proliferation Financing Training
March 2014 in St. Kitts
Credit Union Regulators Meeting
November 2013 in Grenada
Credit Union Training: Corporate Governance and Loan Oversight & Review
November 2013 in St. Kitts
Corporate Trust and Service Providers Training
October 2013 in Tortola
Insurance Act Compliance and Anti-Money Laundering/Countering the Financing of Terrorism Awareness Seminar
November 2012 in St. Kitts
JOBS Training of Trainers: Introduction to Entrepreneurship
November 2012 in St. Kitts
Pension Training and Workshop
September 2012 in Canada
Caribbean Association of Pension Supervision (CAPS)
June 2012 in Jamaica
Money Services Businesses Compliance Awareness Seminar
September 2011 in St. Kitts
ACAMS 10th Annual International Anti-Money Laundering Conference
September 2011 in Las Vegas
Caribbean Association of Pension Supervision (CAPS)
May 2011 in Jamaica
References
Marilyn Maynard Torrington CT 860-***-****
Clarissa Daniel Miami Gardens FL 786-***-****
Angie Gomez Spartanburg SC 864-***-****
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