Sales Technician

CRISTINE OHLSON

*** ********** *** #*, ********, CA 92008 714-***-**** **************@*****.***

SUMMARY

An experienced contract administrator/paralegal with excellent proficiency, speed, communication and analytical skills, seeking a position to expand and utilize my skills in the real estate field

EXPERIENCE

March 21, 2011 to Present

Transactional Paralegal/Contract Administrator, DealerSocket, Inc.

Assisted in the creation and was solely responsible for the management of the in house contract administrator tool within the DealerSocket CRM system

Assisted in the creation and transition of the contract administrator data into Sales Force

Work with Sales Team in the creation and/or editing of contracts and addenda

Reviewing and processing contracts and addenda in a timely manner, assuring this information is properly updated within Sales Force

Working with the Finance, Collections, and Resolutions Teams to resolve customer issues

Managing and maintaining DealerSocket, Inc trademarks of products and marketing logos and slogans with the USPTO and many other countries including Canada and Australia

In direct correspondence with outside counsel for registration and expertise of matters as it relates to IP law

Created and modified form templates approved by General Counsel

Preparing and redlining corporate contracts as assigned by General Counsel

Updating and reviewing our tax and business licenses in the USA, Canada, and Puerto Rico

Managed a team to reconcile asset data and contract attributes within Sales Force

Preparing, analyzing, and reconciling monthly audits on questionable asset data and contract attributes

Registering and overseeing the corporation name registration with the Secretary of State offices across the country

Reviewing, maintaining, and applying current federal and state rules and regulations within the computer software and technology field, including privacy and compliance rules and regulations

Researching accounts given from Collections Dept in preparation for arbitration

Dec 2008 to Feb 2011

Account Creation & Testing Representative, Protection One/CMS Monitoring

Enter data creating new accounts in the Protection One database

Receive incoming phone calls to place accounts into no response in order to avoid false alarms while the alarm technician is working on the alarm panels

Register radio and cellular accounts through third party sources for alarm panels not using landlines

Assist alarm technicians in troubleshooting connection errors

Verify all pertinent information is present and acceptable on faxes and web transmissions via DOCUWARE

Notate information received, form a survey call, and notify the technician or alarm company branch of all problem areas

Enter pertinent information relating to zone and panel location

Certified to verify and correct all customer account information entered by other account creation and testing representatives

Provide knowledge of billing, account set-up, and testing to technicians and customers

Certified to accept and verify account information via CMS CONNECT, a company software

COMPUTER SKILLS

Proficient in MS Office

Proficient in Adobe Acrobat

Proficient in Sales Force

Proficient in Intacct

Proficient in Quickbooks

EDUCATION

2009 to 2011

Associate in Arts in Paralegal Studies degree, Coastline College (ABA Approved)

2009 to 2011

Certificate of Achievement in Paralegal Studies, Coastline College (ABA Approved)

References are available upon request.

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