Customer Service Nursing Assistant

Tekeisha Nails

**** *** “S” Riviera Beach, FL ***04

********.**********@*****.*** 561-***-****

PROFESSIONAL PROFILE

Energetic and compassionate professional with a direct care background and a track record of customer service excellence in addition to an ongoing desire to improve daily business operations.

Proficiencies: MS Word; MS PowerPoint

Strengths and Attributes: written and verbal communication (letters, emails, presentations, face-to-face communications); problem solving skills; critical thinking skills; team player; flexible QUALIFICATIONS

Basic Understanding of Cognitive and Emotional Crises Intervention Strategies Client Confidentiality Legalities HIPAA Community Based Referrals Individual, Group & Community Advocacy Critical Thinking & Crisis Intervention Human Growth & Development Individual & Family Life Cycles Self-Care Strategies Appropriate Boundaries Ethical & Value System Identification Preventative & Remedial Approaches to Public Health Planning & Coordination for Vulnerable Populations Social Welfare Systems Competencies Cultural Diversity & Social Group Dynamics EDUCATION / CERTIFICATIONS

Ultimate Medical Academy Associate of Science Degree - Health and Human Services, 2018 Fully accredited, accelerated program designed to develop skills needed for healthcare and community-setting support and advocacy roles and promote adherence to relevant public policies, rules, and ethical practices including patient confidentiality. Program content develops the skills needed for effective communication with patients, assessment of patient needs, identification of life cycle phases and transition points as well as those needed to address issues related to funding, resource allocation, and the design and delivery of high quality support services. Research, professional writing, critical thinking and communications skills are emphasized throughout the program. CNA Certification – expires 05/2018

CPR Certification – expires 02/2020

EXPERIENCE

Palm Co. Services - Lake Park, FL 04/2007 - Present Special Needs Caregiver

Monitor behavior of patients with physical and developmental disabilities to ensure their safety

Keep records of patient's behavior and progress and provide updates to direct supervisor

Notify direct supervisor of any potential behavioral problems

Encourage and teach coping and adapting skills as needed

Organize schedules, develop routines, and teach good hygiene habits as requested by parent Jupiter Dialysis Center - Jupiter, FL 04/2010 - 05/2013 Dialysis Technician

Collected and recorded vital signs of pre-and post-dialysis

Asked patients about their general health and response to previous dialysis treatment

Reported any unusual results to the nurse immediately

Provided complete dialysis treatment on all assigned patients

Monitored patients during hemodialysis treatment including vital signs, machine checks and other related activities

Maintained Life Support System and initiated AED operation during emergencies Terrance of Lake Worth - Lake Worth, FL 09/2008 - 04/2010 Certified Nursing Assistant

Attended to the individual needs of patients including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, colostomy care, prosthetic appliances, transferring, ambulation, range of motion or other needs in keeping with the individuals’ care requirements

Communicated and interacted effectively and tactfully with patients, visitors, families, peers, and supervisory staff

Checked vital signs, weighed residents, and collected specimens

Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses

Maintained the comfort and dignity of patients, measured and notated intake and output, and documented changes

Performed all responsibilities in accordance with prescribed safety and infection control procedures

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