Customer Service Office

WORK EXPERIENCE

Legal Secretary/Paralegal Watson & Watson, Attorneys-at-Law March 1999-December 2018

I brought a high level of customer service to the job, which decreased response time for customer inquiries. I provided a higher level of office administration, which increased efficiency of the entire business unit by decreasing time required to perform routine administrative and legal tasks.

Managed Conveyance files;

Managed Estate files;

Managed Mortgage files;

Managed litigation files for Resident Magistrate’s Court and Supreme Court;

Managed files for Application to bring land under the Registration of Titles Act;

Prepared and settled Articles of Incorporation for Company Registration;

Organized and maintained client files;

Responded to client inquiries;

• Scheduled appointments;

• Answered telephone calls and provided callers with information on legal services;

• Scheduled clients’ appointment and provide them with reminders;

•Assisted in composing correspondence;

•Handled filing and record management activities;

•Prepared Statements of Account and collected fees;

•Liaised with Government Agencies to ensure matters are completed in a timely manner;

Legal Secretary/Paralegal Keith Smith & Co., Attorneys-at-Law Dec 1992- March1999

During tenure in position, through my implementation of improved office organization, I contributed to increased office productivity by decreasing time required to locate and process files. This increased the office throughput and reduced staffing.

Managed Conveyance files;

Managed Estate files

Managed Mortgage files;

Assisted in litigation procedures for Supreme Court;

Organized and maintain client files;

Scheduled appointments and take phone calls;

Assisted in composing correspondence;

Handled filing and record management activities

QUALIFICATIONS

Over 25 years working experience in the legal industry

Meeting timelines and exceeding expectations

Ability to understand and follow instructions

Skilled in accomplishing multiple tasks to achieve completion and client satisfaction

• Highly skilled in assisting attorneys with managing legal documents

• Hands on experience in organizing and handling document productions for litigation

• In depth knowledge of preparing documents

• Punctual and reliable

EDUCATION

Sheridan College - Pursuing Diploma in Paralegal Studies

Kingston Legal Aid Clinic, Jamaica - Certificate / Paralegal

deCarteret College, Jamaica - High School Certificate

SKILLS AND CAPABILITIES

• Ability to work well without supervision

• Adept at drafting routine legal documents;

• Good organizational skills;

•Attention to detail

•Deadline oriented;

•Familiar with legal terminology;

•Competent in MS Office applications;

•Excellent verbal and written communication skills;

CORE COMPETENCIES

Drafting Pleadings

Legal Terminology

Correspondence Preparation

Customer Service

Appointment Scheduling

Record Keeping

Documents filing

Client Confidentiality

Files Maintenance

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