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Technical Recruiter

Fremont, California, United States
January 17, 2019

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Humpreet Grover

Fremont, CA


Work Authorization Status- US Citizenship


3+ years of experience in Information technology as Business Analyst that includes working with cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goal.

2 years of experience in Information technology in the role of a Technical Recruiter.

Possess strong Business/Technical acumen and understanding of Technical requirements and sourcing skills.

Excellent candidate assessment skills.

Oracle PeopleSoft experience in Customer Relationship Management (CRM) – Sales and Support.

Dedicated, self-motivated who is committed to success and adapt to multiple tasks in a high-pressured environment.

Have excellent communications and interpersonal skills.

A resourceful, solution focussed professional with excellent interpersonal and rapport building skills.


MS in Information Technology Management- Loyola University, Chicago, USA; GPA 3.6/4.0; Year: May 2007

Bachelors in Information Technology - Jamia Hamdard University, New Delhi, India; GPA 3.9/4.0; Year: March 2003

Functional/Technical Skills:


Oracle PeopleSoft CRM (Customer Relationship Management)



Professional Experience:

Client - Wells Fargo, San Francisco CA Apr’2017-Present

(via Infosys - Aug’17-Present & Nityo Infotech Apr’-Aug’17)

Business Analyst


Working as Oracle Business Analyst supporting and enhancing Wells Fargo Customer Contact Management (CCM) system built on Oracle PS CRM 9.2

Work includes working with business partners to understand requirements and create functional specifications documentation.

Configuration of CCM Correspondence Management features etc. for projects related to customer email/letter requirements as per US banking regulations.

Working on with offshore technical team on project enhancements and maintenance requests to customize and configure CCM system to meet the business requirement.

Working with QA team on test plan/scripts as per the FSD.

Coordination between QA and Business team on defects related to functional ambiguities.

Assisting business teams with User Acceptance Testing.

Couple of projects worked on

oAccount Open Services Automation Project – The project scope included automation of all services requested by customer like ATM/Debit Card, Check Orders, Overdraft Protection etc. so that the turnaround time of service fulfillment is reduced to <3 days from 7-10 days.

oGreenhouse Project – The project scope included support of a new product code available through phone app in terms of account opening and correspondence fulfillment.

Sales force CRM high level mapping to CCM for alternate solution to Oracle PeopleSoft CRM for client presentation.

Veear Projects Inc, Pleasanton-CA Sep’2016-Jan’2017

Analyst- Technical Recruiting


Owned Full cycle Recruiting: interviewed, offered, negotiated and closed candidate for assigned requisitions.

Developed, droved and executed comprehensive search strategies to recruit senior and niche candidates in excellent turnaround time.

Successfully reviewing of Job Descriptions to understand the needs of the hiring manager so as to ask questions that’ll help in identifying the right candidate(s).

Understanding technology, technical roles and technical skills associated with the JD.

Identifying, Sourcing and Uncovering candidates

Screening, ascertaining the competence of candidates against a technical job description.

Interviewing, meeting candidates in person, telephone, or video conference to assess their qualifications.

Present or offering candidate resume to hiring managers to scrutinize or consider.

Presentation of employ-able and qualified candidates for technical positions in the IT industry and for job roles such as in software development, systems administration, database, architecture, business processes etc.

Genpact, Gurgaon Dec’09-Apr’12

Assistant IT Manager – CRM

Client: GE


Design, development, implementation strategies and production support of GE’s PeopleSoft CRM application.

Partnership with Global operations business teams for design requirements and traceability matrix.

Drive simplification and standard solutions to support cross-GE enterprise standards and shared COE operations.

Provide functional CRM support for planned releases, incidents, problem management and issue resolution.

Design and capture configuration and customization changes to PeopleSoft components and pages in Functional Requirement Specifications.

Configure PeopleSoft Pages to support business requirements.

Review of Technical Design created by development team.

Coordinate customized changes with development team on PeopleSoft application.

Coordinate testing effort between QA and Business teams on the developed PeopleSoft requirements.

Gerson Lehrman Group, Gurgaon Sep’08-May’09

Research Analyst


Perform extensive secondary research to build a detailed understanding of the target knowledgably resource pool for the institutional investors.

Gather statistical data on competitors.

Planned and executed both short and long term research projects focused on a wide variety of subjects and geographic locations for institutional investors.

Worked with management, business, technical and QA team to ensure highest quality of project deliverables on time-sensitive client assignments

Execution of projects across all practice areas i.e. Healthcare, Technology Media & Telecom, Consumer Goods & Services and Energy & Industrials.

Loyola University, Chicago, IL Dec’05-Feb’07

PeopleSoft Tech support in the Information Systems Department


Worked on PeopleSoft CS (Campus Solutions - Student Information System).

Worked on People Tools (Application Designer, Component Interfaces,

Application Engine, Integration Broker, Application Packages) to customize PeopleSoft components to meet university requirements.

Created People Tools queries to support ad hoc report requests

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