Gregory Bindah

**** ******* **** · Dunn Loring, VA 22027

ac783k@r.postjobfree.com

301·547·5080

Professional Profile

Resourceful Coordinator, with the ability to communicate effectively with business professionals and clientele, offers 15 years of experience in administrative office support, print production, and customer service. Talented multi-tasker, with superb attention to detail, exhibits the ability to solve problems through process improvements and the use of good work-ethic principles. Recognized as a motivational team leader with an outstanding track record of building successful partnerships to achieve productivity goals and produce quality results. Key Skills and Competencies

Strong Leadership Project Planning

Associate Training / Program Instruction Correspondence / Document Creation

Customer Sales and Consulting Print Production via Digital Commerce

Editing and Proofreading EFI Command Workstation 5.6

Office and File Management MS Office 2010 / Adobe CS5 / Acrobat Honors & Achievements

Highly regarded as an outstanding team leader - becoming a 5-time recipient of the 'Beacon Recognition Award' for providing exceptional service while displaying the 'People, Service, Profit' philosophy of FedEx Office.

A '2012 Presidents Award' recipient for contributing to the Centers' success of making the top 15% in sales nationwide and achieving the highest sales growth year-over-year. This achievement generated over $150,000 in sales revenue for the company.

Created an 8-step process tutorial for the purpose of training associates on how to modify and accurately tender E-commerce orders. This process greatly improved the efficiency of scheduling and completing online orders.

Received the Alaska Airlines 'Integrity Award' for solidarity, commitment to ethical and honest behavior, and displaying strong moral principles when faced with uncertainty. Relevant Work History

FedEx Office – Fairfax, VA

Project Lead Coordinator 2009 – Present

Outlined and managed the entire print production process using EFI project management software and office proprietary software designed to create, organize, and modify project files.

Prepared bid pricing requests and transaction reports for commercial account holders and Federal Government employees enrolled in the Government Publishing Office (GPO) Express program.

Provided customer assistance with print and copy services and the production of large volume print orders.

Reviewed and processed highly classified government files for printing and distribution to various local agencies, businesses, and network centers.

Prepared close-out reports for next day bank deposits, monitored budgetary costs of supplies, and set-up local and overnight deliveries using FedEx Ship Manager software.

Lead daily shift discussions on safety, policy, productivity, morale, and the core mission of principles within the print manufacturing network.

Continued

Gregory B i n d a h

P a g e 2

Relevant Work History

Alaska Airlines – Washington, DC

Customer Service Agent 2007 – 2008

Provided service to passengers throughout the ticketing process – including selling, re-printing, and upgrading.

Verified and ensured that all passengers had the proper documentation for travel and properly tagged baggage.

Helped customers with routing, trip planning, gate boarding, baggage claims, and seating availability.

Operated jet ways for proper positioning of incoming flights and secured all aircraft doors before flights. GB Designs – Silver Spring, MD

Graphic Design Specialist 2004 – 2007

Developed and managed marketing tools and Web content for local businesses, church organizations, athletic school programs, and holiday event organizers.

Designed promotional materials, including catalogs, brochures, business cards, and indoor banner displays.

Researched leads and communicated with potential business clients through referrals, social networking, mass mailings, and field visits to answer inquiries regarding advertisement campaigns.

Managed all aspects of the graphic design business - including contract negotiations with distributors and vendors, illustration and design, preparation of expense reports, and maintenance of printing equipment. Starwood Hotels – Washington, DC

Sales Coordinator 2004

Provided administrative office support to the Global Sales Office Director and Sales Manager.

Processed incoming client requests for meetings and conferences at regional hotels.

Answered telephone inquiries regarding Starwood Hotel properties and available meeting space.

Created monthly reports of cancelled bookings, active clients, and upcoming events. CPS HR Consulting – Arlington, VA

Office Administrator 2003

Provided administrative support to the Regional Manager and Director at testing and hiring assessment centers.

Administered aptitude and physical ability tests to incoming applicants, conducted interviews, processed test results, and drafted reports for final review and approval by hiring managers.

Created test center updates and daily analysis reports on qualified and rejected candidates.

Organized test center stations for the Transportation Security Administration (TSA) near major city airports. Prudential Realtors – Washington, DC

Processing Assistant 2001 – 2003

Drafted monthly reports on listings, sales, and settlements.

Edited and placed open house ads in newspapers and showcased residential properties online.

Contacted and set up appointments with appraisers and home inspectors.

Organized open house events and processed contracts for realtor's representing both seller's and buyer's. Education & Training

Alaska Airlines CSA101 Training 2007

Prince George's Community College 1990 – 1991

Hampton University 1989 – 1990

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