Bob Maillet

ac782q@r.postjobfree.com 919-***-**** linkedin.com/in/bob-maillet-a1766739

Product Manager PMO Leader Program Manager

Results driven, product development leader with proven record of defining solutions to fit customer needs by delivering on commitments, generating value by leading successful teams and refining processes. Achieved project success by implementing Lean / Agile methodologies from team to executive level.

Strong prioritization with existing capacity planning skills.

Offering expertise in directing cross-functional and global teams, communicating between technical and business level drive delivery.

Recognized for project team success, inspiring confidence with internal teams, management and clients.

Leadership Core Competencies

Lean / Agile Transformation Change Management Problem Solving Negotiation Process Improvement

Resource Management Risk Management Cross Team Collaboration Cost Control

Experience

CISCO, Research Triangle Park, NC

Business Operations Manager – Services 2012 – Present

Product Manager / Owner for account level financials reporting dashboards. Activities included:

-Identify and build client planning and feedback forum.

-Plan and build consensus of feature prioritization.

-Prioritize Product Owner activities.

-Build and execute adoption strategies of Roadmap items.

-Engage with executive level for bi-weekly – quarterly readouts of development priorities and releases.

-Ensure Business and User Acceptance Testing plans are created and executed.

-Translate requirements to Product Owners and Development.

Directly manage resources, coordinate and lead IT resources to provide offer business outcomes.

Work across cross-functional business organizations to provide alignment and consensus of priorities for quarterly delivery.

Budget quarterly project spend of managed resources against annual program portfolio

Managed 1st level production support team, ensuring SLA’s were met, knowledge transfers well documented for Go-Live, defining metrics to address recurring issues.

Lead Services and IT Agile transformation efforts resulting in a transformation from waterfall to Agile development teams. Activities include providing training to individual contributors, team and director level employees, transforming workflows.

Performed in Scrum Master and Product Owner roles.

Prioritized and delivered bug fixes and enhancements of business-critical applications.

IT Business Analyst – Solution Management Definition, 2007 – 2012

Defined Service Offerings for creation of IT Service Catalog.

Led the Business Continuity assessments for defined IT services.

Defined, created and presented metrics reports to executive management.

Optimized dependency mappings for Cisco’s Configuration Management system.

Partnered with acquisitions to analyze and migrate data into Cisco’s centralized bug management system (CDETS.)

Collaborated with both project manager and technical leads to recommend tactical approaches to application enhancements, fulfilling both functional and non-functional requirements.

Created and executed test plans for application releases.

Optimized Demand Clearing and Resource Management workflows via automation.

Technical Lead – Production Scheduling and Control, 2003 – 2007

Architected and implemented improvements to the batch-processing environment, resulting in a reduction of batch alarms and producing a scalable environment.

Gathered and documented project requirements using business analyst techniques including; use cases, scope diagrams, activity diagrams, state diagrams and data modeling.

Defined and implemented solutions by collaborating with infrastructure to remove manual processes such as automating backup and database refreshes for ERP.

Application Developer – Infrastructure Quality Team, 2001 – 2003

Developed and enhanced applications for Cisco’s IT infrastructure environment.

Automated security audits for ERP environment.

Webmaster – RTP IT, 1999 – 2001

Created web-based applications for all organizations within Cisco’s RTP campus.

Administered a high volume, regional web server and 3rd party web-based applications.

Education Certifications Coursework

Merrimack College – Bachelor of Science (BS) in Finance

SAFe® Program Consultant (SPC4) Certified Scrum Master (CSM) Certified Scrum Product Owner (CSPO)

Business Analyst Certification, ESI ITIL Foundations Certification V2 and 3

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