Customer Service Sales

Gyna Bien-Aime

**** ****** ***** ***** ***** Unit 826 Orlando, FL 332811

954-***-**** *******@*******.***

OBJECTIVE – To obtain Customer Service and Sales position where I can utilize my knowledge, experience, and a desire to succeed in a fast paced environment to contribute my diverse skills, to benefit the company.

EDUCATION – National School of Technology, Miami, FL Cardiovascular Technician - 2004

EDUCATION – Broward Community College, Fort Lauderdale, FL Associate Degree – 2000

CUSTOMER SERVICE/SALES EXPERIENCE

Hilton Grand Vacations – Sales / Customer Service Agent

2011 – Current, Orlando, FL

Made and assisted with travel arrangements for vacations packages and owners services. Such as hotel reservations, credit card cancellation, and provided package refunds. Elite team member handling escalated calls, email follow ups, responding to guest letters, and saved packages from cancellation for better guest experience. Trained new hires. Utilize solid judgment, product knowledge, and technical knowledge. Offer detailed insight and alternatives to help guest complete their dream vacation choice. Ensure the highest level of professionalism and customer service.

Realtyproperties.com – Sales Service Supervisor

2009 – 2011, Orlando FL

Set team goals and objectives. Delegated, provided assistance and support by providing a climate for motivation, and creating a supportive working relationship. Performance managed team members through corrective action and dismissal for team development. Provided opportunities for future growth and advancement. Maintained monthly time and attendance records and approve requests for time off. Established an effective team by providing all team members with mentoring and career coaching.

AT&T Wireless – Customer Service Agent/Sales

2007 – 2009 2009, Orlando, FL

Handled inbound calls by assisting customers with activation, suspension, adding and removing features, payment processing, account billing issues, and troubleshooting. Up sale new products and renew contracts.

1800 Pet Meds.com – Customer Service & Sales Agent

2001 – 2003, Fort Lauderdale, FL

Handled inbound and outbound account receivable. Reestablished accounts up sales on new product knowledge and troubleshooting skills. Handled billing issues by processing payments and refunds. Handled escalated calls from customers, emailed and called for follow ups with Veterinarian offices to confirm prescriptions before processing customer orders. Perform filling data management and assisted with all office administrative duties.

QUALIFICATIONS

Eagerly accept challenges and new opportunities

Strong analytical and problem-solving abilities

Project and goal oriented

Easily adapt to new systems and programs

Excellent motivational skills

Outstanding work performance

Congenial professional attitude

OTHER EXPERIENCE

Including Microsoft office, Microsoft word, Excel, PowerPoint, Apple OSX, Apple tiger, Window vista, Window XP professional, Internet Explorer, Effective interpersonal skills, good judgment, disciplined, and focused on priorities. Above average level of verbal and written communication skills.

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