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Project Management, Process Improvement, Customer Service

Pleasanton, Texas, 78064, United States
January 20, 2019

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Patrice Wassing 830-***-**** 3500 CR 422, Pleasanton, TX 78064


Retired AT&T Employee with over 30 years in the Telecommunications Industry

Skilled in Project Management, Process Improvement, Sales, Customer Experience, Office Management

Ability to manage multiple projects simultaneously

Ability to develop strong working relationships with clients, vendors, contractors and team members


Experienced Project Manager - Ability to lead core teams to launch projects on time and within budget

Ability to manage timelines, task management logs, issues logs, requirements and business case development

Ability to negotiate with internal departments, clients, vendors and contractors in order to streamline processes and keep project on track

Create status reports and presentations to keep Senior Leadership up to date on the schedule and budget.


Provide Excellent Customer Experience both in person and over the phone.

Develop great rapport with Clients in order to build strong relationships, securing trust and confidence by fulfilling commitments made Show Clients courtesy and respect, even in difficult situations

Sales – Face-to-Face Inside Retail Sales (Sierra Services), Outside Account Executive Sales (AT&T), Food and Wine Demonstration and Sales(HEB), Inside Telemarketing Sales (AT&T)

Be an Ambassador to the company. Promote the business by example, in person and in public. . Market and Advertisepersonally by word of mouth.


Experienced Office Manager

Invoicing, Payroll, Monthly Credit Card Reconciliation, Petty Cash Fund, Office Inventory

Excellent telephone skills, ability to speak to Clients in a clear and professional voice, and transmit Client’s messages to recipients in a clear manor

Proficient in Microsoft Word, Excel, PowerPoint, Outlook


Sierra Services Jourdanton TX Retail Sales & Inventory

Quail Energy Services Pleasanton, TX Office Manager

AT&T (Contractor) San Antonio, TX Product Manager

C&J Equipment Manufacturing Pleasanton, TX Office Administrator

Rakowitz Engineering Pleasanton, TX Administrative Assistant

AT&T (Contractor) San Antonio, TX Product Manager

HEB Pleasanton, TX Food & Wine Demonstrator

AT&T (Full Time) San Antonio, TX Lead Product Development Manager


University of Connecticut Storrs, Connecticut Bachelors – Major in Spanish


Serving the community, Fundrasing, Volunteering, Animal Rescue

Fishing, Hiking, Biking, Gardening

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