Customer Service Assistant
Resume:
Frances Troesch
Monee, IL ***49
**************@*****.***
Professional Summary
Self-directed with over 20 years experience in treasury, accounting, lending and banking. Comprehensive knowledge in a myriad of accounting processes/activities including accounts payable, cash posting, reporting, and payroll. Employee of excellent work ethic and a “can-do” attitude . Works cooperatively with internal and external people while staying self motivated in an independent work situations.
Core Qualifications
Cash Management
Treasury Workstation
Capital Reimbursement
Cash Flow
Advanced Microsoft Office
(Proficiency in Excel pivot
tables, v-lookups, and h-lookups)
Extensive Accounting Software
Google Drive
EFTs, ACHs & Wire Transfers
Month End & Year End Close
Bank Reconciliation
Secondary Marketing
Loan Servicing
Banking Background
INT/EXT Customer Service
Tech Savvy
Software Installation
Experience
2010-2018 Joliet, IL, Carbondale, IL & Chicago, IL
Adult Caregiver
Helping family members with chronic conditions in the tasks of daily life.
This can include bathing, dressing, cleaning the house, shopping, laundry,
preparing meals, monitor medications, taking person to doctor’s
appointments, physical therapy and companionship.
2006-2010 Chicago, IL
Treasury Analyst, Chicago Park District
Utilize treasury workstation and various bank systems and applications to review and analyze account activity and balances
Process outgoing EFT, wire, and ACH transfers
Determine the cash position for accounts and make decisions
accordingly
Work directly with banks and internal departments to resolve issues
related to daily transactional activity
Processing of accounting entries related to the treasury function
Monitoring, reporting and performing capital reimbursements and
draws.
Communicating with Fund Managers regarding $30 Million portfolio.
Assisting Accounting Cashier prepare bank deposits and order banking supplies.
Accomplishments
● Researched and put together a report on 13 years of Capital funds and interest earned broken down by project.
● Implementing month end reports on all parks banking activities.
● Responsible for putting together a profile for the park districts history of credit card usage.
6/2005- 12/2005 Chicago, IL
Budget Analyst, OnPoint Partners
Assisting the Budget Director of Equity Properties in a temporary full-time capacity with researching Budget items.
2000 to 2005, Chicago, IL
Accounting Analyst/Assistant Treasury Manager, RBCMortgage Company
Determining Daily Cash position
Cash Planning and Forecasting
Manage $300 million Lines of Credit for daily operational treasury needs.
Authorize daily borrowing requests and all wiring activities.
Perform daily informal and month end formal cash account reconciliation’s
Perform month end close adjusting journal entries for mortgage bank.
Prepare multiple treasury reports for Treasury and Finance management
Manage operational check stock for the entire company.
Act as primary departmental liaison for loan investors.
Assist the mortgage bank, funding and warehouse departments as
needed.
Accomplishments
● Promoted to Assistant Treasury Manager in 2003
● Accounting Analyst from 2000 to 2003.
● Reconciled all Cash Accounts and wrote a procedures manual on company reconciliation.
1998-2000, Chicago, IL
Bank Reconciliation Assistant, ProStaff Accounting
Temporary position for Citibank working on bank reconciliation
General Ledger Journal Entries
Research outstanding items
Bank Reconciliation Assistant, The Levy Restaurants
Chicago, IL - 1996 to 1998
In charge of bank reconciliation for all accounts related to the restaurant side of the business
General Ledger Journal Entries
Working with Comptrollers to research outstanding items
1992-1996, Chicago, IL
District Office Reconciliation Specialist, United Insurance Co.
Bank Reconciliation & Spreadsheet Specialist
Working with District Offices to research outstanding items
Education
DePaul University, Chicago, IL
Bachelors of Science -Accounting, 2000
Microsoft Excel Seminars
Microsoft Office Seminars
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