PERSONAL INFORMATION Olawale Moses OLAJIDE

**, ***** ******** *****, ***** Ayobo Lagos, Nigeria

081********

ac780d@r.postjobfree.com

Sex Male Date of birth 17/04/1995 Nationality Nigerian

JOB APPLIED FOR

Customer Care service

WORK EXPERIENCE

AUGUST 2017 – TILL DATE CUSTOMER CARE EXECUTIVE

iSON-BPO (MTN NG PROCESS), Olusegun Obasanjo Glass House, 57 Tinubu Road, Ita-eko, Abeokuta, Ogun State

Responsibilities:

Delivering excellent customer service to MTN N subscribers by resolving customers enquiries, complaints and granting due requests.

Making On-boarding Calls, Follow up for Account Management and Debt Collection

Carrying out Customer Survey and Market Research

Tele-Sales and Telemarketing of new or existing products

Getting Customer Feedback for feature constant and consistent service delivery.

Business or sector Telecommunications

MAY 2017 – APRIL 2018 CORPS MEMBER

Department of Youth Development, Ministry of Youth and Sports Abeokuta, Ogun State

Responsibilities:

General administration in various departments.

Filing and Drafting of Memos and letters to and from the office.

Trained on work etiquettes.

Assisted in the development and presentation of relevant skilled jobs and entrepreneurial trainings to fellow corp members.

Business or sector Government Institution

MAY 2015 – NOVEMBER 2015

INTERNSHIP

Faculty of Veterinary Medicine, ABU Zaria, Kaduna State

Responsibilities:

Assisting the laboratory technicians to perform some laboratory test

Field work on plant toxins

Breeding and raising livestock for such purposes as sale of meat, breeding and for products such as milk, wool and hair

Business or sector Government Institution

EDUCATION AND TRAINING

2012 - 2016 Bachelor of Science in Biochemistry

Ahmadu Bello University Zaria, Kaduna State, Nigeria.

Core courses included;

Enzyme structure and function

Macromolecules

Biochemical reactions

Metabolism

Genetic engineering

Nutrition

Plant biochemistry

2009 - 2012 O-levels

Wisdom International College Funtua, Katina State., Nigeria.

West African Examination Certificate

Biology – C4

Chemistry – B3

Economics - B3

English Language - B3

Geography - B3

Mathematics – C5

Physics - B3

Agricultural Science – C6

PERSONAL SKILLS

Languages(s) English, Yoruba and Hausa Languages

Communication skills Good communication skills gained through my experience as customer care representative

Advanced understanding of customer needs with diligent attention to detail, resulting in superior customer service and high levels of client satisfaction.

Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems.

Good telephone manner and active listening skills.

Organisational / managerial skills A team player with good organizational skills and team building attributes, possess good team spirit and the ability to adapt and succeed in a demanding environment with/without formal orientation programs

Excellent oral and written communication skills; proficient in English, Yoruba and Hausa languages,

Ability to work on own initiative and meet deadlines/targets;

Job-related skills Experienced Customer care representative (currently working with iSON-BPO MTN process)

Possess strong-problem solving ability, multitasking procedures, upselling, time management, troubleshooting, negotiation skills, energetic and telephone etiquette.

Digital skills SELF-ASSESSMENT

Information processing Communication Content creation Safety Problem solving

Proficient user Proficient user Basic user Independent user Independent user

Good command of Microsoft office suite (word processor, spread sheet, presentation software)

Good command of photo editing software gained as an amateur photo editor

ADDITIONAL INFORMATION

Certifications

Conferences

Projects

• GIZ - Career PATH Training, 2018

• MTN How May I Help You Training (Customer service), 2017

Youth Migration Summit; Curbing youth irregular migration, 2018

Effects of Feretia Apodanthera on snake bite, 2016

REFERENCES

Available upon request

Contact this candidate