Customer Care representative
Resume:
PERSONAL INFORMATION Olawale Moses OLAJIDE
**, ***** ******** *****, ***** Ayobo Lagos, Nigeria
*************@*****.***
Sex Male Date of birth 17/04/1995 Nationality Nigerian
JOB APPLIED FOR
Customer Care service
WORK EXPERIENCE
AUGUST 2017 – TILL DATE CUSTOMER CARE EXECUTIVE
iSON-BPO (MTN NG PROCESS), Olusegun Obasanjo Glass House, 57 Tinubu Road, Ita-eko, Abeokuta, Ogun State
Responsibilities:
Delivering excellent customer service to MTN N subscribers by resolving customers enquiries, complaints and granting due requests.
Making On-boarding Calls, Follow up for Account Management and Debt Collection
Carrying out Customer Survey and Market Research
Tele-Sales and Telemarketing of new or existing products
Getting Customer Feedback for feature constant and consistent service delivery.
Business or sector Telecommunications
MAY 2017 – APRIL 2018 CORPS MEMBER
Department of Youth Development, Ministry of Youth and Sports Abeokuta, Ogun State
Responsibilities:
General administration in various departments.
Filing and Drafting of Memos and letters to and from the office.
Trained on work etiquettes.
Assisted in the development and presentation of relevant skilled jobs and entrepreneurial trainings to fellow corp members.
Business or sector Government Institution
MAY 2015 – NOVEMBER 2015
INTERNSHIP
Faculty of Veterinary Medicine, ABU Zaria, Kaduna State
Responsibilities:
Assisting the laboratory technicians to perform some laboratory test
Field work on plant toxins
Breeding and raising livestock for such purposes as sale of meat, breeding and for products such as milk, wool and hair
Business or sector Government Institution
EDUCATION AND TRAINING
2012 - 2016 Bachelor of Science in Biochemistry
Ahmadu Bello University Zaria, Kaduna State, Nigeria.
Core courses included;
Enzyme structure and function
Macromolecules
Biochemical reactions
Metabolism
Genetic engineering
Nutrition
Plant biochemistry
2009 - 2012 O-levels
Wisdom International College Funtua, Katina State., Nigeria.
West African Examination Certificate
Biology – C4
Chemistry – B3
Economics - B3
English Language - B3
Geography - B3
Mathematics – C5
Physics - B3
Agricultural Science – C6
PERSONAL SKILLS
Languages(s) English, Yoruba and Hausa Languages
Communication skills Good communication skills gained through my experience as customer care representative
Advanced understanding of customer needs with diligent attention to detail, resulting in superior customer service and high levels of client satisfaction.
Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems.
Good telephone manner and active listening skills.
Organisational / managerial skills A team player with good organizational skills and team building attributes, possess good team spirit and the ability to adapt and succeed in a demanding environment with/without formal orientation programs
Excellent oral and written communication skills; proficient in English, Yoruba and Hausa languages,
Ability to work on own initiative and meet deadlines/targets;
Job-related skills Experienced Customer care representative (currently working with iSON-BPO MTN process)
Possess strong-problem solving ability, multitasking procedures, upselling, time management, troubleshooting, negotiation skills, energetic and telephone etiquette.
Digital skills SELF-ASSESSMENT
Information processing Communication Content creation Safety Problem solving
Proficient user Proficient user Basic user Independent user Independent user
Good command of Microsoft office suite (word processor, spread sheet, presentation software)
Good command of photo editing software gained as an amateur photo editor
ADDITIONAL INFORMATION
Certifications
Conferences
Projects
• GIZ - Career PATH Training, 2018
• MTN How May I Help You Training (Customer service), 2017
Youth Migration Summit; Curbing youth irregular migration, 2018
Effects of Feretia Apodanthera on snake bite, 2016
REFERENCES
Available upon request
Contact this candidate