Administrative Assistant Customer Service

**/**** ** **/****

Rosedale, Maryland

TIFFANY MITCHELL

Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights

Advanced MS Office Suite knowledge

Dedicated team player

Strong interpersonal skills

Medical terminology

Legal administrative support

Self-starter

Patient charting

Chart preparation/filing aptness

CPR/BLS certified

Member of the NAHUC(National Association of

Health Unit Coordinators)

Professional and mature

Clinical training

Medical Assisting specialist

Patient/family focused

AED certification

Abides by infection control standards

Computerized charting specialist

Accomplishments

Nominated Secretary of the Year 2 years in a row and made Employee of the Month in my first 90 days in my current job.

Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Awarded Role Model status 3 years and running in my current job stated in my peer reviews and mid and annual employee reviews.

Assisted in implementation of new tracking system that resulted in improved patient care. Documentation

Ensured charting accuracy through precise documentation. Documentation

Documented patient information obtained from intake interviews. OSHA Compliance

Consistently praised by physicians for efficient assistance in minor surgical procedures and patient processing handling.

Experience

Unit Secretary-Inpatient Psychiatry

Medstar Franklin Square Medical Center

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Admit and discharge patients on a daily basis. Delegated staff nurse duties.

Participated in unit based Quality Assurance Program.Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Organized, updated and maintained over 200 patient charts. 7217 Dunglen Ct., Baltimore, Maryland 21222 H: 443-***-**** C: 443-***-**** ***********@*****.*** 10/2009 to 03/2011

Baltimore, Maryland

03/2006 to 06/2008

Towson, Maryland

01/2005 to 10/2006

Baltimore, Maryland

08/1999 to 10/2004

Harker Heights, Texas

Rosedale, Maryland, United States

Escorted patients to examination rooms and prepared them for physician exams. Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-29 high acuity patients per shift.

Ensured HIPAA compliance.

Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.Instructed patients and family members on proper discharge care.Provided necessary health education training for patients.

Maintained patient privacy and confidential patient information. Participates in the units Interdisciplinary Council. Participates in yearly Aggression Management Training. Perform 15 minute close observations on patients.

Implements safety and security rules for patients and visitors. Intake Specialist / Customer Service Representative Saiontz & Kirk

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Photocopied all correspondence, documents and other printed materials. Acted as liaison between clients, vendors and attorneys.Opened new client files and new matters in CMS. Contacted clients regarding paperwork needed to be signed to start investigations on the clients claim. Coordinated Fedex pickups of paperwork to insure delivery was timely. Scheduled doctors appointments for all clients needing physical therapy. Retrieved any and all information from clients needed to process claims for all practicing attorneys for Automobile Accident, Workers Compensation, Nursing Home Neglect, Misc Injury, Cerebral Palsy, Medical Malpractice and Social Security Disability Claims.

Executive Administrative Assistant

Priority Financial

Interviewed an average of [] mortgage loan applicants per month. Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Performed daily maintenance of the loan applicant database. Educated customers on the variety of loan products and available credit options. Increased customer loyalty by developing a relationship of trust. Oversaw client contacts, tracking warm leads, customer relations and maintained database in order to retain clientele.

Administrative Assistant

Benefit Center

Managed office staff of telemarketers, assistants and bookkeeper. Coordinated schedules for on-site staff: supervised route schedules for sales teams. Scheduled and confirmed all appointments for entire managemnt team. Provided support to the CEO and sales teams in managing operation workflow. On Site Leasing Manager

Bluffview Real Estate

Oversaw rent collections, arranged tenant evictions and tenant property leins. Organized ground maintenance and upkeep of company property. Maintained all make readies (vacancies) for future occupancy for civilian and military personnel. Education

GED: Nursing Pre Requisites

Essex Community College

Medical Terminolgy

CPR and AED Certified

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