BDC Manager, Customer Relations Manager
Resume:
Lindsay Battisti
Authorized to work in the US for any employer
WORK EXPERIENCE
EDDY’S CHRYSLER 01/2013 - 10/2018
●BUSINESS DEVELOPMENT CENTER MANAGER - SERVICE DEPARTMENT
Hand picked the team that would be starting the first BDC to be introduced to the Eddy’s corporation
Perform interviews
Responsible for hiring and firing
Managed a team of up to 8 employees at a time
Responsible for tracking payroll
Help implement and create new policies for the department
Creating schedules to be accommodate the employees
Answer all incoming calls for the dealership
Transfer said calls to the correct employee, department, etc.
Schedule appointments for the Service department
Outbound calls for Retention for the service department
Contacted customers when their parts had came in.
Contacted customers in regards to recalls on their vehicle I was later promoted to being the CRM for service. Customer Relations Manager for Service
Call every customer that came in for service the day prior to ensure they had a truly exceptional experience
Assist/notify the Service Manager of any upset customers that had questions or concerns that needed to be addressed and/or corrected.
Handled CSI, BBB, and Corp. cases for the Service Department.
When necessary I would meet with customers face to face to discuss their concerns. I was in that position for a little over a year before I was promoted to the Service BDC Manager for Chrysler
Managing the Service Coordinators and the Customer Relation Manager for service as well as the Customer Relation Manager for sales.
• Managed outbound calls placed to bring in old and new customers, as well as retention.
• Kept track of OBCs made, scheduled, and those that came in for service and the profit made by using google docs.
VOLKSWAGON 03//2012 - 01/13
●SERVICE COORDINATOR
Scheduled customers for service
Answered calls for the entire dealership
Education
High School Diploma
Skills
Excel, Microsoft office, google docs and spreadsheets, comfortable using dual monitors and multiple systems at the same time, very fast and efficient at typing, Phone experience
●Answered call lights in a timely manner
●Word
●Excel
●Google doc, google sheets, etc
●Quick and efficient typing skills
●Multi Line phone skills
●Great at handling upset customers
●Cheerful and positive attitude on the phone and off the phone
●Familiar with Podium, Autobook, DMS, Text2drive and some Xtime scheduling experience as well.
●10 key
ACCOMPLISHMENTS
Was very involved of the development of the first BDC to be established in the Eddy’s Corporation which then implemented in many of the other Eddy’s locations. Multiple employees that worked under me then promoted to manage those BDC so they could take what we had created and what they had learned over the years.
I was also featured as an employee spotlight in the Wichita Eagle.
Referrals
Kara Vilaysing 316-***-****
Jacob St. John
Les Alford 316-***-****
Contact this candidate