Chris Ndangmo

*** * ******** ****, *** Vegas NV *9101, 571-***-**** ac77dc@r.postjobfree.com

PROFESSIONAL PROFILE

●Desktop Support Specialist with 10+ years of experience in end user support

●Experience with diverse Infrastructure Monitoring Tools such as iCinga, NagiosQL, Solarwinds, and New Relic

●Possess knowledge of Windows 10, Mac OS, and Linux operating systems, VMWare Administration, Microsoft Word, Excel, and Outlook

●Experience working in Datacenter environments

●Former team lead responsible for managing teams of 3, and 6

●A+ certification, currently studying for AWS Associate Certification.

PROFESSIONAL EXPERIENCE

Boyd Gaming (TEKSystems), Las Vegas, NV

Identity Access Management Analyst, June 2018 – Present

●Creating and updating SOP documentation for the provisioning team

●In charge of creating Access Management Knowledge Base articles

●Assist in managing various projects in the provisioning team such as the Role Based Access for Lawson project, the Role Based Access for ACSC/iSERIES/CMS project

●Working on the Discovery portion of the CyberArk project

●Provisioning user accounts in the Boyd environment.

World Bank Group (Artech Information Solutions), Washington, DC

IT Coordinator II, Nov 2016 – April 2018

●Primary Workgroup Coordinator for a team of 9 IT Techs managing the Remedy Queue for the team.

●Troubleshooting all computer related end user issues.

●Reimaging laptops and desktops via SCCM and or bare metal reimage.

●Supporting Video Conferences and WedEx meetings.

●Troubleshooting iPad and iPhone devices

●Providing both deskside as well as remote support.

●Maintaining Active Directory.

●Supported the Windows 10 Rollout

●Troubleshooting end user VPN issues

●Troubleshooting bitlocker/MBAM issues on end user machines

iSIGHT Partners/FireEye Inc, Chantilly, VA

Infrastructure Engineer (Former Monitoring Team Lead), Mar 2013 – Oct 2016

●Team lead for the Monitoring team of 3.

●VMWare Administrator (Using vSphere 6)

●Responsible for adding and removing users from Active Directory groups and maintaining the accuracy of Active Directory.

●Managing the DHCP

●Maintaining the DNS

●Using Windows Server 2008 / 2012 to admin the exchange environment

●Installing the initial image on employee machines as well as re-imaging machines when necessary

●Created the IT Onboarding documentation used for new hire onboarding process.

●Responsible for monitoring the IT Infrastructure dev and production servers using New Relic, Nagios QL, iCinga, and Solarwinds. Monitoring infrastructure, outage proactive reporting and alerts and security tools and device oversight for networks

●Data Center onsite tech support responsible for physical rack installs as well as patching and updating the servers CentOS environment from both the new environment as well as the legacy environment.

●Administrator of the VMWare environment, using vSphere thick client as well as the web interface, and cloudstack.

●BlackBerry Enterprise Server Administrator

●Supported the Office 365 migration

●Lead for the Datacenter Migration Project

●Lead for the Polycom AV System upgrade project in the Main Conference room.

●Responsible for supporting executive level management.

International Finance Corporation (Century Link), Washington, DC

Systems Administrator, Jan 2011 – Mar 2013

●Creating and updating user accounts, groups, distribution lists in Lotus Notes as well as on the server end.

●Troubleshooting email on the corporate devices (BlackBerry, iPhone, iPad).

●Troubleshooting end user email issues both deskside as well as remote via GoToAssist.

●Maintaining Active Directory.

●RSA Token Manager.

●Troubleshooting end user VPN issues

●Re-image end user computers.

●Supported VIP clients and upper management employee’s.

Legal eStaffing, Alexandria, VA

Systems Administrator, Nov 2010 – Jan 2011

●Creating and managing new user accounts in Active Directory.

●Troubleshooting all computer related end user issues.

●Reimaging laptops and desktops using the Acronis tool.

●Maintaining the DHCP and DNS.

●Installing Network Printers.

●Troubleshooting BlackBerry devices.

World Bank Group (Ciber Inc.), Washington, DC

Tier 2 Help Desk Analyst (Assistant Team Lead), Mar 2008 – Nov 2010

●Backup workgroup coordinator for team of 6 Lotus Notes Analysts.

●Supporting approximately 1800 end users.

●Supported VIP and upper management level employees.

●Troubleshooting general end user issues.

●Providing remote troubleshooting.

●Provided weekly metrics via Crystal Reporting system.

Office of Personnel Management (Transtecs Corp), Washington, DC

Tier 1 Help Desk Agent (Assistant Team Lead), Feb 2007 – Mar 2008

●Assistant team lead of 6 agents.

●Provided weekly service desk team stats.

●Responsible for properly triaging and escalating tickets where necessary.

●Assisting callers with navigating the OPM website.

Deltek Systems, Herndon, VA

Tier 1 Service Desk Agent, Mar 2005 – Feb 2007

●Responsible for tier one level troubleshooting of internal users.

●Proper triaging of ticket escalations.

EDUCATION

Virginia Commonwealth University, Richmond, VA

Mass Communications May 2001

Robert E. Lee High School, Springfield, VA

General Studies June 1999

ADDITIONAL SKILLS

Maintenance repair, configuration, diagnosis and troubleshooting of the following:

●Operating Systems: Windows 95/98/NT, Windows 2000 family, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Windows Server family, DOS, Mac OS, Red Hat/CentOS, Linux

●Software Applications: MS Office Suite family, MS Exchange, Office 365, Solarwinds, Nagios, iCinga, New Relic, VMWare, AWS, Lotus Notes, vSphere 6, Active Directory, Cloudstack

●Tools: Domain Name System, Dynamic Host Configuration Protocol, System Center Configuration Manager, GoToAssist, VoIP, Polycom A/V Systems, BlackBerry Enterprise Server.

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