Surgical coordinator/scheduler

Surgical Scheduler/Coordinator ~ Office Manager

Area of Focus: Medical Field

Qualifications Profile

Highly organized, results-driven, and detail-oriented professional with hands-on experience in surgical support operations, office administration, medical management, and client relations. Efficient at handling scheduling, obtaining required authorization from all insurances, and answering high-volume phone calls while performing multiple tasks within service-oriented work environment. Armed with excellent collaboration, and communication skills in cultivating relationships with patients, staff, physicians, and other healthcare providers. Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint), Epic System, Medical Manager, and Chart Logic.

Areas of Expertise

Production Efficiency Oversight

Administrative Support

Recordkeeping and Documentation

Billing and Coding Management

Clinical and Medical Procedures

Customer Needs Assessment

Relevant Experience

New York University at Madison Avenue Orthopedic • New York, NY (2008–Present)

Surgical Coordinator – NYU Langone Health 2013–Present

Billing Associate 2010–2013

Front Desk 2008–2010

Provide assistance with overall surgical procedures, while securing medical clearances and pre-admission testing within set timeframe, as well as documented surgical cases into Epic

Manage the billing and coding of various medical claims, as well as acquire authorization for surgical and radiology procedures from all insurances, including worker’s compensation

Hold responsibility in overseeing patient’s check-in and check-out on daily basis

Administer the scheduling, insurance pre-certification, filing, and electronic medical records

Demonstrate competency in performing diverse administrative functions, including answering multiline telephone and scheduling appointment

Communicate with patients through phone and in-person interaction

Function as acting supervisor in charge of overseeing staff productivity when needed

Earned several recognitions for outstanding work performance, including employee of the month and 5-year of Service Award

Physical Therapy of Harlem – New York, NY (2004-2006)

Office Manager 2005–2006

Physical Therapy Assistant 2004–2005

Provided hands-on assistance to patients on their daily routines and activities

Performed wide range of administrative duties, such as responding to multiple phone calls, creating appointment schedules, and filing pertinent documentations

Gained needed authorization from appropriate insurances for additional sessions

Took charge of opening and closing the facility

Other Experience

Radio City Music Hall • New York, NY

Usher/Lead – Guest Relations Department 2005–2010

Education

Associate’s Degree in Business Administration• 2018

Herkimer Community College • Herkimer, NY

Certification

Medical Billing and Coding – Anthem

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