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Project Manager

Location:
New York City, New York, United States
Posted:
January 14, 2019

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Resume:

Syed Rahman, MPM, CIPM, CSM, PRINCE*, SIX-SIGMA

P: 347-***-**** E-mail: ac77ck@r.postjobfree.com Summary of Qualifications:

Over 23 years of experience working with Sr. Leadership team and department’s heads to optimize the operations and achieve the targeted result. Also, extensive experience in setting up the Project/program Management, Business development, IT, strategic planning and portfolio management with a successful track record of team building, process re-engineering, development, creating/implementing the corporate governance and policy, and post-merger integration.

Provide Operational Leadership strategic direction to IT and Business team. Direct responsibility to monitor the profit and the business growth of the organization to meet the growth and profitability targets. Establish new alliances with various other companies and customers to secure long term revenue streams and expand existing markets.

Lead high level negotiations with customers to obtain large contracts and handle complex problems that may arise, a) vendors with respect to commercial terms and contracts, b) lawyers with respect to disputes and problems, c) strategic partnerships. Create and follow through on annual budgeting in a monthly basis and to regularly explain and justify expenditures and Return on Investment (ROI) in various efforts to achieve company’s goals. Ensure the proper implementation of new policies so that the company can continue to grow profitably.

Create and follow through on annual budgeting to regularly explain and justify expenditures and return on investment in various efforts to achieve company goals. Ensure the proper implementation of new policies so that the company can continue to grow profitably. Adapt the new business idea to upgrade the current process to meet the expected quality of the product and apply the right method to best fit the situation of project management process. Understand the business process, matrix and implications of decisions for profitability and align work and Business Continuity Process (BCP) with strategic goal. Specialties:

Strategic Planning, Vision & Leadership Process Re-Engineering & Cost Containment IT Organization Development Integrated Systems, IT & Telecom Solutions Application Development & Rollout Disaster Recovery & Business Continuity Enterprise-Level Systems, Planning & Support Contract Negotiations & Outsourcing ERP, CRM & Data Management Solutions Staff Development & Team Building Managing global project/program management offices (PMO) Master planning (budgeting, scheduling, timelines, staffing) Team leadership and development Budget & Resource Management Vendor / Contract Management Change Management Quality/Risk Management Corporate Governance Strategic Planning and Global Integration Business Process Management Business Continuity & Disaster Recovery Planning Business Intelligence E- Commerce SDLC methodologies / Web base Application Information Technology Skills:

Software and PM Tool: Microsoft Project 2016, Visio Professional 2016, Microsoft SharePoint 2016 Microsoft Office 2016, WIKI, JIRA, Green Hopper, Win Runner 7.0, SQA Rational, Team Share, Support Logix, and Test Director.

PLC, SDLC, Agile/Scrum Methodology: Waterfall, Agile, SCRUM, SDLC, PLC, TLC, RUP

Operating System: IBM PC Compatible, Windows, Windows NT & Macintosh OS X.

Technologies / Data base: J2EE, .Net, ASP. Dot Net 3.5, UNIX Sun Solaris, ORACLE 7.X (SQL &*PLUS), Java, Java Script, Cold fusion, J++, ASP. HTML Demand ware, Sitecore, WordPress. Industries:

Hospital /Medical Facility / Long Term Care: EPIC, ADL, EMR, LTC, Soft Lab, NEXO / NEXO Dose Dynacad / Powerscribe / Dentrix,

Mobile Technology: iPad, iPhone, Android and Tablet

Financial, Data-Warehouse, Mortgage Banking, Data Analytics, Market Research

Tele-Communication: Mobile, wireless. Telecommunication

Pharmaceutical: QS/1, Pharmaceutical on-line Training, FDA related approval and process system

IT: (Software development Project (SDLC), Web Application

Multi Media: News Media / TV / Entertainment / Digital Media

Educational: Publishing, On-line class / Educational (K-12)

Insurance- Travel, life, Business, Corporate.

Retail: eCommerce, On-line retail store (Mobile accessibility) PROFESSIONAL EXPERIENCE:

Feb 15 – Present BHMC

Director of IT Program Management Office (PMO)

Responsibilities:

Working closely with the CIO and Senior Leadership team to continue the development and execution of significant growth and expansion plans inclusive of the new business development and upcoming Project throughout the hospital in day to day operation. Enforces the highest standard of quality control conducting regular site surveys/inspections with members of the business development team. Additionally, follows up to resolve problem situations that arise in this process. Implements quality assurance methods and procedures, actively oversees and assesses quality levels achieved at each project/business process.

Providing operational leadership to Business and Technical team in response to inquiries from different departments throughout the organization, supporting their requests by defining clear objectives, and working with internal IT and Business support team to assess project feasibility and develop accurate, detailed proposals and project road map. Develop and maintain macro workflow planning across all projects – from initiation to delivery. Manage departments-wide workflow to help ensure that key internal teams are adequately resourced.

Build a world class PMO to provide the best service throughout the organization. Manage all aspects of the PMO IT Project Portfolio and the program management office (PMO) of IT, including demand management, prioritization, financial analysis, governance, and execution. Oversee project resource allocation and planning across all projects and Provide coaching and mentorship to PMO team. Develops strategy for EPMO, sets goals and metrics for measuring progress, and demonstrates the value of program management.

Working with cross-functional team to achieve successful implementation of partnerships with other business to determine the strategic direction of the business and identify potential partnerships to enable growth. Develop relationships with potential partners, vendors to drive opportunities to achieve the prospected result. Lead all aspects of deal with vendor, including strategic and financial assessment; transaction structuring; negotiation and closing the business deal with productive result. Design metrics to measure effectiveness and guarantee success, developing scalable processes for future deal-making as well.

Providing overall leadership across multiple projects, resources allocation and budget management throughout the organization. Ensure the project management process is set in line with business requirements and strategy. Time to time reevaluate the program priorities as the business environment evolves, recommending adjustments to the roadmap as new priorities emerge. Organizes and manages internal and external resources required to support and execute the program. Responsible for issue tracking and resolution; accountable for projects deliverables. Identify, evaluate, document and disseminate to assigned project teams lessons learned during the project phases Provide stake holders’ on-going updates as to the progress of the projects teams and work effort on the progress of the project teams on an ongoing basis. Apr 14 – Jan 15 L’Oréal

Sr. IT Program Manager/PMO

Responsibilities:

As a Program Manager of E-commerce for North America, my responsibilities were breaking down complex business ideas and delivering technology solutions in digital platform. My key focus was to execute and deliver the projects/programs and maintain the corporate business standards to achieve the client’s objectives (L’Oréal http://www.lorealparisusa.com, Baxter of California http://www.baxterofcalifornia.com and Vichy www.vichyusa.com). These initiatives are cross enterprise and global in reach, also work to integrate enterprise resources by assessing challenges, analyzing gaps, and finding solutions that align resources, process and technology to deliver expected results with proper quality measure.

As part of the business assessment, I provide the strategic business guidance and support to all the Global Projects/Program, according to their size and nature of the business and develop and maintain the Requirement Tractability Matrixes Document

(RTMD) along with Business Design Documentation (BDD) based on the business requirements to justify the business continuity process. Building out omnichannel initiatives and infrastructure bridging the gap between online and in store retail with technology including BOPUS (Buy Online Pick Up in Store), SDD (Same Day Delivery) and Order Management Systems (OMS).

Executes full lifecycle project management on eCommerce projects, including analysis and documentation of business requirements, functional and technical specifications, scoping, scheduling, functional team handoffs and strategic planning. Responsible for coordination of UAT. Develops and manages projects to drive customer and acquisition traffic and conversion to meet and exceed budgeted goals. This includes Search Engine Optimization (SEO), Search Engine Marketing (SEM), affiliates, marketplace, social media, and all appropriate, cost effective vehicles to drive on-line revenue growth and profitability. Works closely with the Sr. CRM Analyst to optimize the email marketing strategy and execution.

Drives best practices for eCommerce opportunities, processes and tools through continuous learning, keeping abreast of eCommerce trends and innovation. Provides accurate forecasting of eCommerce initiatives to Senior Management. Manages the eCommerce budget and partners with circulation to exceed revenue and company-wide profit targets. Selects eCommerce vendors, negotiates contracts and manages vendor relationships. Defines mid and long-term road map for taxonomy, features and functionality to improve the user experience. Contributes to online content by testing and implementing improved web usability, page flow, navigation, and content to support the overall objective of increasing visitors’ conversion rates.

Work with IT, Product, Sales & Marketing team to be successful by removing obstacles and developing strategic relationships throughout the business and champion a data-driven and market-informed product visions and a strategy that supports the long-range e-commerce plans and deliver the right product to the end-user. I involve with Product/marketing group to create the product requirements documents and consult on complex product specifications while accounting for design challenges and external dependencies to promote cross-team and cross-organizational knowledge sharing through multiple forums, presentations, tech talks, design reviews and workshops. Oct 13- Apr 14 J. P. Morgan chase

Sr. IT Program Manager/PMO

Responsibilities:

My primary day to day operation was contact with different departments of this organization, such as, Mortgage, Credit Card, Loan and Banking to get the update of the project Progress. Assign and get the update the project tasks form the resources

(developer, QA, DBA) from in-house and off-shore team. Manage the change control process and update the staring committee and senior stake holders relevant to project progress in daily and weekly meeting with Power Point Presentation, JP Morgan Chase has been creating a reservoir using Hadoop/Green Palm DB, which will be convenient and secure to all the departments to access data, sorting them according to different categories in order get their customer’s information globally. As a part of this project it was required to purchase the Hardware and Software as well (Setup server/hardware, install software, etc.).

Utilize negotiation skills to drive project team and make decisions in a timely manner to deliver project as to agreed scope, schedule and budget. Partner with corporate planning to track project/program budgets at a detailed level. Lead and drive issue resolution, risk identification and mitigation, change and dependency management. Encourage the active use of a strong risk management framework with the project teams and stakeholders. Create the Project Charter (to include clear project objectives, goals and deliverables), Project Scope Plan, Project Schedule Plan, Project communication plan, Project Quality Management Plan and Project Risk Management Plan to run the project according to proper business standard and maintain the right direction of Project Life Cycle (PLC) to complete the work on time and under budget.

Manage all business activities inclusive of investment advisory, finance, operations, information technology, marketing, risk management and compliance. Provide guidance and leadership for numerous complex projects to ensure the Firm infrastructure and platform are fully resourced to facilitate a seamless delivery in meeting the unique needs of each departments.

May 13- Sep 13 Ultra Mobile

Sr. Lead Program Manager/PMO

Responsibilities:

Part of my day to day operation is to contact to vendor companies (T-Mobile and Celluphone) to ensure that all our projects and business operations are working according to our business requirements, such as, verifying the backend connectivity for SMS, MMS, TEXT messaging system, also, adding new client, assign new number to existing and non-existing clients. Part of the project is to choose $19.99 to $59.99 plan according to their choice (local and international call)

Upgrading current DB server and install new server to store the client information due to accommodate the increasing the client’s information. We install the SQL server 2012 Enterprise and add RAM. This server has capability to store over 5million+ client’s info along with their plan, billing information and credit card information as well. Setup the agile environment and work with diverse groups and individuals Familiarity with Agile/Scrum methodologies. Create and maintain the weekly projects status report, along with burn-down chart to keep the project progress on track and maintain the proper process flow according to business requirements, build consensus amongst all stakeholders and deliver expected results with in time and budget.

Work closely with the vendor/contractor to ensure the right quality product delivery according to business requirements, monitor the project progress, control and monitor the quality of the product and other related subjects. Create the proper documentation and get the sign of from the IT/Development Group, Quality Assurance (QA) and Business and Production team to release the software/application according to the business/client’s requirements. Manage client projects towards ambitious goals, develop and manage high level client relationships with senior district/ charter leaders and other stakeholders. Manage other IT resources and coordinate effectively across projects. Build and maintain good relationships with vendor, supplier and business stake holders.

Mar 12- Apr13 Sci-Med Media

Sr. Lead IT Program Manager

Responsibilities:

I have implemented several major projects and the formation of Project Offices for large scale implementations for Pharmaceutical industry. These implementations include Business Acquisitions, Handling multiple Mobile Technology: iPad, iPhone, Smart Phone & Android Projects simultaneously in Agile environment. These applications are used for the Pharmaceutical companies for their external and internal training, introduce the new drug to the doctors and NPs. Projects are focus on the ecommerce site. Vendor, Hospital, Nursing facilities can review and verify the drug on line and they can place the order on line. User information will be verified (the license number, which is assigned by the Health and Hospital Corporation (HHC) and Food and Drug Administration (FDA) to process the request on line.

Setting up the Project Management Office (PMO), Project Life Cycle (PLC), Project Process Guidelines (PPG) and develop the business strategic plan according to business requirements of the organization, including managing the project Scope, Time, Cost/Budget, Resources, Change and Risk for successful delivery and rollout the Project/Program on time and budget. Create the Project Charter (to include clear project objectives, goals and deliverables), Project Scope Plan, Project Schedule Plan, Project communication plan, Project Quality Management Plan and Project Risk Management Plan to run the project according to proper business standard and maintain the right direction of Project Life Cycle (PLC) to complete the work on time and under budget.

Dec 08- Feb 12 DOHMH / OCME

Director of IT Program Management Office (PMO)

Responsibilities:

Provides the leadership, management and vision necessary to ensure that the organization has the proper business & operational controls, IT, resources management in place to effectively grow the organization and to ensure financial strength and operating efficiency. Managing multiple projects and large technical team as a part of the day to day operation. Coordinate the tasks with different development team to meet business objective and quality of the product. Assisting different Project Management teams, working with all business units to prioritize and manage different high-profile projects that include Sprint Cycle level, setup the project roadmap, resources, budget and workload of a dedicated part of the technical team.

Build the Program Management Office (PMO) from scratch. The part of the process is to provides technical support to the project delivery teams. Project Controls, Schedule Controls, Permitting Support, Sustainability Review, Cost Estimating, Specifications Oversight, and management of the enterprise Program Management Information System all fall under the purview of the PMO. Continuous improvement to project delivery is key to success and forms the foundation of their core values of Safety, Client Service, Quality, Budget and Schedule. In support of these core values, UM has developed comprehensive Standard Operating Procedures (SOPs) that define consistent processes that each project must adhere to. Organizationally, PMO drives ownership and oversight through a hierarchy of project focused Accountable Managers, Portfolio Managers and Capital Program Directors that are responsible for ensuring the successful planning, design, construction and closeout of their projects.

Responsible to manage the multi- million-dollar project, forecast, mitigate forecasted variance to plan, issue and change management and reporting project metrics to management. Handling multiple Web base Projects simultaneously (Agile methodology) and produce the project plan and other related documents to ensure successful delivery of the project and to meet the stakeholder’s satisfaction. Manage project teams in a cross divisional environment and directs, manage and supervises the corporate enterprise level projects. Review the business proposals to determine the costs, timeline, budget and resources requirements.

Sep 07- Nov 08 Associated Press

Sr. IT Program Manager

Responsibilities:

Manage large project teams located globally responsible for the delivery of multiple complex projects and programs which are broad in scope, interdependent, high risk, and high impact have medium to long term implementation time frames and are cross functional Project teams typically include offshore and internal.

Utilize the global resources. Apply expertise across the complete project lifecycle, lead project sessions such as estimation, requirements, scheduling/planning within an iterative development (waterfall & Agile) framework and apply the different methodology, manage distribution of all Projects Initiation Documents and chair a kick off meeting for the start of all projects.

Create the Project Charter and other project related plans (Project Scope Plan, Project Schedule Plan, Project communication plan, Project Quality Management Plan and Project Risk Management Plan. Provide well-crafted IT governance communication vehicles on time with accuracy and completeness such as resource management reports, IT Executive Council, Board of Directors status, and various status reports utilizing MS Office tools suite and project /portfolio management solution. Ensure all communications are audience appropriate.

Set the direction for the project team. Ensure respectful communications by creating an atmosphere of collaboration and iterative improvements, inspiring people and teamwork, and welcoming change by team engagement of planning and problem solving. Be conscious of team behavior and contribute constructive feedback to line managers for annual Performance Evaluation.

Aug 05 - Sep 07 AIG

Sr. Lead IT Global Program Manager

Responsibilities:

Build and Manage Enterprise Project Management Office (EPMO) Technology roadmap, project intake process, and pipeline for game changer corporate applications and strategic initiatives. Develop and implement PMO management tools and processes to track and run more impactful projects and optimize Business/IT productivity. Maintain (capital & Departmental) budget to manage costs and track project spend. Partner with Procurement to drive RFPs, negotiate vendor agreements, and manage vendor relationships to drive adoption, optimization, and ROI on IT investments.

Provide day-to-day guidance to Project Managers to manage scope, ensure requirements are fulfilled, milestones signed off, and quality is maintained within prescribed budget and timeline. Coach Project Managers to be one-step ahead of business by identifying risks and proposing mitigation plans or escalation paths. Manage and track BIO KPIs to measure actual results against goals (e.g., % under budget, on time, ROI achieved). Ensure applicable “run” costs are accounted for in planning phases and proper knowledge transfer is conducted by Project Managers for on-going corporate applications support.

This project is to build out a very complex E-commerce functionality & enhancement site for US, Europe & ASIA, known as Middle-East Mediterranean South-East Asia (MEMSA). North America and Europe. Day to day operation, I manage ongoing E-commerce Sprint Cycles and development work internally as well as through 3rd party-vendors. Monitor the progress of the build of complex systems architecture needed to support e-commerce and omni-channel supply chain initiatives to lead the cross-functional operations and project teams to overcome roadblocks.

Managing off shore IT development and QA teams located globally. Setting up the Project Management Office (PMO) and Project Process Guidelines (PPG) and develop the business strategic plan according to business requirements. Collaborating with cross-functional partners to manage all aspects of the eCommerce business including, business planning, content strategy and development, promotional campaigns and other online marketing, website design, customer service, web analytics and web technologies. Serve as a liaison and primary point of contact within the eCommerce organization for cross functional partners acting as a project manager to evaluate, prioritize, develop, manage, implement and test eCommerce initiatives.

I work with across many cross functional areas of the business including regional and local eCommerce, Marketing, Sales, Digital Strategy, IT and more and build strong relationship with regions and markets to understand unmet needs and opportunities and have insight into regional and market specific eCommerce Trends and Shopping Behaviors. Participate in the development and execution of strategic and tactical business plans with other members of the cross functional team supporting the eCommerce strategy, manage the user experience of the website including site navigation, content development, checkout funnel and promotional campaigns. Develop and oversee the effective planning, QA and execution of content across the websites and online marketing campaigns to ensure efficiency, accuracy and timeliness of all web content publishing.

May 04 – July 05 Feed Room

Director of IT Program Management Office (PMO)

Responsibilities:

The FeedRoom is a pioneer in online video communications, and a market leader in live streaming video and digital asset management. It provides flexible online solutions that optimize business and marketing communications for the enterprise, government and media. Industry-leading organizations, such as Routers, NBC, CNBC, FOX5, AP, Barnes & Noble, Boeing, Bristol-Myers Squibb, GSA, Hewlett-Packard, MetLife, U.S. Marines and The Pentagon rely on The FeedRoom’s expertise to help engage audiences, build brands, monetize content and manage rich media assets more efficiently.

Demonstrate commitment and ensure team adherence to Project Governance model and project data integrity as defined by clients, including; PDLC (estimating, purchasing, planning, scheduling, execution, risk management, quality & process control, change management), timely submission of project artifacts and deliverables including successful passing of project audits including timely submission of team labor in resource management systems. Resources Work with all areas of the IT group, Sales, marketing and senior level executive and Steering groups to analyze business, business risks and cost drivers in the initial request stages to determine organizational opportunities. Gather and document the business requirements and develop creative solutions to managing and reducing total cost of ownership. Mentor and collaborate with project teams that assist clients in employing proper information systems, resources, and controls to maximize efficiencies and minimize risk. July 00-April 04 Red Sky (New York)

Director of IT Program Management Office (PMO)

Responsibilities:

I worked of these following E-commerce Projects, such as, Shick, Nike, Target, Marshal and Converse. These sites are typically displays there product according to different clientele, such as, Man, Woman, Girls and boys. Each category contains different types of product and different shape and sizes with different colors. There are also “Zoom-In” and “Zoom- Out” feature, which helps the user to take a close look of the product before they buy. Building out omnichannel initiatives and infrastructure bridging the gap between online and in store retail with technology including BOPUS (Buy Online Pick Up in Store), SDD (Same Day Delivery) and Order Management Systems (OMS).

Setup the agile environment and work with diverse groups and individuals Familiarity with Agile/Scrum methodologies. Create and maintain the weekly projects status report, along with burn-down chart to keep the project progress on track and maintain the proper process flow according to business requirements, build consensus amongst all stakeholders and deliver expected results with in time and budget. Create the Resources management guidelines and budget related documentation to forecast the budget and resources to the sr. executive. Allocate the resources and budgets to different projects and control and monitor the progress process and report to stake holders and sr. executive in weekly meeting.

Work closely with the outside vendor to ensure the right product delivery according to business requirements, it includes, agree and sign the contract with the vendor, monitor the project progress, control and monitor the quality of the product and other related subjects. Sign-off the project with the vendor after delivering the products according to business requirements. Manage the off-shore development and QA teams. Create the proper documentation to process the release of the application/project according to business requirements. Get the sign of from the IT/Development Group, Quality Assurance

(QA) and Business and Production team to release the software/application according to the business/client’s requirements. March 99 - June 00 Princeton Review (New York)

Sr. IT Project Manager

Responsibilities:

This is an E-commerce web-based project. It has two different types of functionalities. First part of this project is to sell the Educational books, CDs and other materials on line and second part is to practice and do the different types of tests on line

(K2- 12 GRADE). The Project helps student to upgrade their math skills and performance in city wide test and other state tests.

User can buy the books and CDs through this site and pay by the credit card and other related info to complete the process and at the end of the transections he/she will get the confirmation number and system will send an email to the client for his/her reference. When client decides to do the practice test on line, he/she will create an account on line and pay through the credit card to purchase the time, such as for the 30 days period, it will cost $150.00 and 3 months $250.00. It means he/she will have access to use the site until that time.

March 95 – Feb 99 Las Solution

Project Manager

Responsibilities:

Taking the lead of Project Management and business continuity process in order get the productive result in order to merge two companies together. I monitor and control the process and suggest the best practice in business and IT to the senior executive. Leading the ongoing projects and documenting all the procedure. This involves developing, publishing and implementation of system project plan according to business requirements. Taking responsibility for several projects simultaneously and providing expert guidance to all the members, those who are involved in different projects. Develop all necessary documents, deliverables or artifacts for all phases of all projects.



Contact this candidate