Credit & Collection Manager

Denzon Q. Gregorio

Career Summary

A consistent performer and fast learner with 4 years experience in BPO Operations, 3 years in Purchasing and 16 years experience in Collection Management.

Professional Experience

ESV International Corp ( May 24, 2017 – Present )

Credit & Collection Assistant Manager

Major Responsibilities:

Manages Credit & Collection Section

Prepares, modifies and recommend basic policies relating to credit & collection.

Reviews and monitors the accounts receivable of all customers.

Check and approves sales order form based on credit standings

Check and approves SOA before sending to clients.

Coordinates with Sales and Branch Heads on collection matters.

Attends reconciliation meetings with clients

Coordinates with Legal Department on collection matters involving problematic accounts

Prepare MANCOM Reports.

Comglasco AG ( January 09, 2017 – April 23, 2017 )

Credit & Collection Manager

Major Responsibilities:

Supervises the Credit & Collection Section

Prepares, modifies and recommend basic policies relating to credit & collection.

Reviews and monitors the accounts receivable of Head Office and Luzon branches.

Check and approves sales order form based on credit standings

Check and approves SOA before sending to clients.

Coordinates with Sales and Branch Heads on collection matters.

Attends reconciliation meetings with clients

Coordinates with Legal Department on collection matters involving problematic accounts

Ensures that all collections are properly identified and applied to client’s accounts

Neltex Development Co. Inc. ( January 15, 2016 – December 22, 2016 )

Purchasing Manager

Major Responsibilities:

Ensuring that purchasing policies, systems and procedures are properly implemented.

Maintaining and improving supplier base in order to meet current and future commodity needs.

Implementing sourcing and procurement strategies in order to improve company's cost competitiveness, quality and delivery services.

Negotiating contracts with accredited suppliers to achieve the most favorable terms of business for the company.

Reviewing contracts for the supply of goods and services on a periodic basis to ensure that terms and conditions are being carried out effectively. Renegotiate terms when necessary.

Ensuring continuous flow of supply of materials and on-time response to purchase request, adheres to “no stock out of materials” policy.

Coordinates with Production, planning and inventory control/logistics departments in minimizing inventories while ensuring consistent supplier performance in meeting quality and delivery requirements.

Checks/validates purchase orders prepared by Purchasing Buyer/Staff based on authority limits prior to endorsement to approving officers.

Negotiates prices for goods and services as needed prior to its approval. Ensures compliance to purchase lead time except on emergency and critical purchase. Conducts data analysis of annual and quarterly spends on materials purchases, mode of deliveries, support and services.

On Personnel Management Functions:

Establishes performance goals of employees and staff and leads towards the achievement of corporate and division's agreed key results areas. Monitors performance in a regular and continuous basis.

Develops and upgrade employee's knowledge, skills and attitudes through on the job coaching. Inspires self-confidence of direct reports and promotes teamwork towards attainment of positive results.

Ensures discipline and compliance of employees to Company Rules and Regulations. Retains those who are worth-keeping, with potentials and good performer. Recommends employees for dismissal.

Teleperformance Philippines (January 26, 2015– November 26, 2015)

Technical Support Representative (Samsung UK Account)

Primary Functions:

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Research required information using available resources

Follow standard processes and procedures

Identify and escalate priority issues per Client specifications

Redirect problems to appropriate resource.

Accurately process and record call transactions using a computer and designated tracking software

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Sanyo Seiki Stainless Steel (May 15, 2013–December 15, 2014)

Primary Functions: Purchasing / IMPEX Manager

Job Scope

Manages local and imported purchasing activities.

Handles 5 buyers, Breakdown: 3 for local requirements and 2 for IMPEX.

Assists the Operation Director and the President in managing the daily operations of all plants such as Material Requisition.

Participates on demand planning session from raw Materials, machines and finished goods requirements.

Finalize the demand plan and get appropriate approvals from Purchasing Committee members.

Source out suppliers and negotiates for good price, faster delivery and big discounts.

Works with government authorities such as PEZA or BOC officials

Manages local and foreign suppliers, also conducts performance review of Top 30 Suppliers every 6 months

Visits all plants, 1 plant per week.

Leads Purchasing Committee meeting on a monthly basis.

Sanyo Seiki Stainless Steel (November 5, 2010 – December 15, 2014)

Primary Functions: Credit and Collection Manager

Job Scope

Supervise the day-to-day operations of the Credit and Collection Department.

Reviews and approves held orders.

Submits Monthly and Weekly reports

Collection Efficiency

Monthly Aging Analysis

Evaluates staff performance

Represents C&C in Mancom/Execom

Represents Purchasing Department in LN FP10 Implementation Project

Lead Credit Committee Meetings / Purchasing Committee Meetings

Provides training to C&C staffs

Excel Training

LN module

Debt Collection skills / Phone handling skills

Communication skills

Represents the company in all legal proceedings or hearings for delinquent clients.

Reviews and approve adjustment forms

Sales discounts

Rebates

Solicitations

Shell Shared Services(BPO) November 05, 2007– October 31, 2010

Philippines/US/UK Accounts

Team Manager – Revenue (Collection & Reconciliation)

Primary Functions:

Job Scope

Managing 24 debt collection analysts. Each analyst handles 450 accounts.

Ensures that all KPI metrics are met on monthly basis. This includes monthly overdue targets, year-to-date targets, aged open line items and blocked orders.

Provides coaching to staffs with issues on job competency

Ensures that costs are within budget like overtime, meals, transportation allowances and supplies.

Reviews and approves credit blocked orders.

Understands the nature of business of customers with blocked orders.

Assess the risk of extending credit exposure to the customers.

Analyze the required credit limit.

Requires specific time-line on when to settle overdue.

Coordinates with on shore counterparts on blocked orders that will not be released due to credit issues.

Manage receivables

Prepares global reports covering monthly overdue, YTD overdue, items aged over 180 days.

Formulate strategies and action plans to resolve KPI metrics with gaps.

Conducts ledger review with accounts managers and business heads.

Provides weekly status report of hanging items with root cause analysis.

Assists account managers during customer visits.

Participates on enrolling commercial accounts in direct debit payment method.

Monitors monthly performance of all debt collection analysts.

Monitors progress of demand letters issued to delinquent customers.

Provides commentaries for the major overdue contributors.

Manage bad debt

Reviews and approves demand letters.

Assess all customers that should be endorsed to debt recovery team.

Collates and endorse all post dated checks issued by customers to debt recovery team.

Process improvement

Acts as focal point in Shell Shared credit in major project initiated by on shore in enrolling commercial accounts to Direct Debit.

Formulates schedule of our order releasers that will cover releasing activities of UK and US. This project will also reduce overtime costs.

Participates on meetings with other service providers to resolve process issues.

Business Engagements

Attends monthly OTC Council Meeting (Order-to-Cash).

Conducts monthly OCC Meeting with all stakeholders (Operational Credit Committee)

Participates on annual team building and goal planning session.

Ledger reviews (monthly)

Migrations

Actively participates on GSAP migrations and retrofits.

Ensures seamless transition of functions migrated to Shell Shared.

Formulate training plan to all new hires.

People Management

Recognizes good performance of staffs thru SRA awards (Service Recognition Award).

Conducts quarterly performance reviews with debt collection analysts.

Manages staff turn over

Endorses qualified staffs for promotions.

Diethelm Philippines (February 15, 2004–September 15, 2007)

Accounts Receivable Supervisor

Primary Function:

Oversee and supervises 14 staffs composed of Analysts, Assistants, AR Coordinator and Collection Specialists.

Works Performed:

Supervises the department’s efficient and effective performance of duties and responsibilities including but not limited to the following:

Administration, processing and fulfillment of sales orders

Monitoring of collection

Monitoring and management of accounts receivable

Strict observance of business code and ethics

Administers credit processing of sales orders within the prescribed lead-time.

Reviews and analyzes sales orders and credit exposure.

Approves and releases sales orders according to authority level.

Supervises, controls and monitors recording and collection of accounts receivable

Ensures immediate and accurate posting/encoding of Official Receipts, Debit Memo, and Credit Memo in the system.

Prompt generation and sending of collection letters to customers on overdue accounts

Prompt generation and sending of Statement of Account

Prompt generation and sending of Debit Memo and Demand Letter on bounced check

Prompt endorsement of overdue/delinquent account to Corporate Legal Dept.

Coordination and follow-up of collection of overdue accounts with Sales Managers/Supervisors

Oversees timely application of unapplied credits against floating accounts

Supervise, controls and monitors maintenance of price, discounts and deals/FOC in the system.

Ensures accurate and timely maintenance of price and discounts for new materials

Ensures accurate and timely maintenance of price, discount and deals/FOC changes in the system.

Oversees implementation of existing credit and collection policies, system and procedures.

Ensures Credit personnel’s understanding and compliance to existing credit and collection policies, system and procedure.

Evaluates effectiveness of existing credit and collection policies, system and procedure. Modifies areas that need improvement or enhancement.

Formulates, develops and creates new credit and collection policies, system and procedures.

Oversees timely preparation and submission of management reports within prescribed deadline.

Monthly Accounts Receivable Aging Report

Status/Movement of Delinquent Accounts

Status/Movement of Legal Accounts

Monthly Bounced Check Report

Monthly DSO Report

Monthly Collection Report

Monthly Credit Memo/Debit Memo Report

Recommends hiring and regularization of new personnel.

Evaluates performance of staffs and recommends to higher management manpower requirements, movement, training, salaries, incentives and disciplinary action as necessary.

Diethelm Philippines Inc. (July 16, 2002–February 14, 2004)

Accounts Receivable Analyst

Primary Functions:

Accounts Receivable Management Reporting.

a. Prepares A/R Aging Report for Management use (Per Sales Representatives)

b. Prepares Days Sales Outstanding (DSO)

c. Prepares A/R Quality Report (Consolidated)

d. Generates A/R Aging Report with Over 270 days (Aging).

e. Prepares Summary of Total Collectibles per Month.

f. Prints / Analyzes Held Order Statistic Report

Claims Review

a. Reviews Account Receivables Adjustment Form.

b. Reviews Credit Notes and Debit Notes.

c. Reviews Summary of CN for charging to forwarders and principals.

d. Reconciliation of Claims with Principal.

e. Held Order Processing from 100K to 300K.

f. Handles Special Accounts like Mercury Drug Corp / Mead Johnson

accounts.

Diethelm Philippines Inc. (June 2001 – July 2002)

Accounts Receivable Assistant

Primary Functions:

Assists in Held Order Processing.

Conducts reconciliation with Sales Team on a weekly basis.

Works Performed:

Handles major accounts / hospitals (Nationwide)

Attends on important meeting with customers and principals.

Conducts customers’ visitation located in Luzon, Cebu, Davao and CDO.

Reviews, analyzes and resolves deductions from Trade Collections.

Review doubtful debt provision on a quarterly basis and ensure that the Company is adequately covered. In the process, establish and effect disposition of problem accounts especially those over one year.

Knitjoy Manufacturing, Inc. (January 2000 – April 2001)

Accounting Assistant

Primary Function:

Key person in internal auditing.

Works Performed:

Prepares Monthly Performance Report for all Line Sewers..

Computes Daily Incentives of Personnel.

Performs duties of Payroll Assistant during his absence, prepares forecast report on previous Average Output. Prepares Statement of Account of Top Customers.

Coordinates with Sales department’s availability of stocks against sales order.

Awards / Achievements:

Employee of the Year (1st Runner up) - Year 2004

Supervisor of the Year – Year 2006 (Bronze)

Trainer, GSAP Migration (Shell Shared)

Seminars / Trainings Attended:

Excel Training with INFORMATICS (Entitled: Excel in Business) – Aug 2004

Team Management and Coaching (New Horizons) – May 2004

Effective Speaking (New Horizons) – June 2004

Basic Supervisory Development Program – Nov. 2004

Supervisory Effectiveness Program – January 2006

7 Habits Program – March 2009

Basic Management Program – BMP 1 & 2 (January 2009) – 7 Habits

Unleash your Full Potentials (October 2013)

Education

Personal Information

Character References

1995-1999 Pamantasan ng Makati (B.S. Accountancy)

1991-1995 Pateros Catholic School

1985-1991 Pateros Elementary School

Born on May 10, 1978, 39 years old, married, Catholic, stands 5 ft tall and weighs 130 lbs, physically fit. I am hardworking, independent, team player and goal oriented.

With practical skills in:

- SAP Software Application / LN Infor Application

- Microsoft Windows 2000 – DOS, WORD, EXCEL and POWERPOINT.

- Infor LN

Present Address: # 22 G. Flores St, Pateros Metro Manila

Landline #: (02) 273-4146 / Mobile 095*-*******

Hanna Gatan

Credit Analyst – ESV International Corp

Contact# 091*-*******

Cristina Abad

Technical Buyer– Neltex Development Co. Inc.

Contact# 091*-*******

Contact this candidate