Sales Customer Service
Resume:
Jeff Cain
YUCAIPA, CA
*.*.****@*******.***
Sales Professional
Summary
Results-oriented Industrial sales and marketing professional experienced in
growing commercial product revenues. Successful track record in sales, development, and
marketing of technical and mechanical products. A collaborative and dedicated team
member who builds strong working relationships with clients, staff and management.
Strong management, communication and organizational skills. Diverse industry and
application experience. Self-starter who works well in fluid environments.
Skills
Sales, Purchasing, Bids Administration, Technical support/Product training, Customer
Service, Warranty/Repair Administration, Marketing, Market Research, Product Line
Management, Product Development, Cost/Margin Management
Professional Experience
Bear State Pumps and Equipment, Ontario, CA 2018-Present
Regional distributor of pumps, controls, and services.
Applications Engineer.
Responsible for advising clients on selection of pumps and controls specific to their
applications; conducted sales and purchasing activities including preparing detailed sales
quotations, sourcing/procuring equipment and materials from vendors, generating purchase
orders for all sales orders.
VOGELSANG GMBH, USA Division, Ravenna, OH 2016-2018
Global manufacturer of industrial pumps and grinders
Inside sales, quotes and bids.
Responsible for advising clients on pumps, grinders, motors, and controls specific to their
applications; producing quotes and bids for municipal infrastructure improvement
projects, providing internal and external sales support, production of O&M materials.
PSG/Dover, Grand Terrace, CA 2013-2015
Global manufacturer of industrial pumps.
Inside Sales Specialist/Technical Support; Envirogear, Wilden, Spectrom, Griswold
pumps.
Provided sales, technical, and marketing support for international pump OEM. Coordinated
pump warranty issues including repairs, returns and credits. Provided detailed quotes,
created custom technical data.
Initiated outbound call schedule that added $75K annually in incremental parts and repair business;
Developed product marketing materials for sales and technical support of new and existing product lines that contributed $350K in incremental sales;
Volunteered to assist PSG’s Wilden AODD Pump, Spectrom Gear Pump, and Spectrom Aftermarket Parts divisions, avoiding expense of hiring additional inside sales personnel;
Trained distributor personnel in pump technology, application, selection, and failure analysis, allowing Account Managers time for other activity;
Coordinated daily with engineering, manufacturing, accounting, and logistics, to expedite and orders.
Aviation Equipment Solutions, Tucson, AZ 2006-2013
International broker of commercial aircraft parts
Owner/Sales Representative
Sold new, used, and refurbished parts to the MRO/FBO community for commercial
aircraft through combination of phone sales and web marketing. Sourced and procured
parts from sources including foreign airlines and foreign military.
Established ten new accounts adding $300K in annual revenue.
Expanded client base to include antique and ex-military aircraft, reaching potential clients through air shows and fly-ins.
ITT Industries, Foothill Ranch, CA 1991-2006
Global OEM ($7.4 B) pumps, electronics, aerospace controls
Product Manager, ITT/Jabsco Worldwide, Flojet Pump Div. 1998-2006
Managed multiple pump and accessory product lines for the largest market within the
division which accounted for $32M in annual sales worldwide.
Developed product plan and pricing strategy by utilizing competitive positioning and
targeted market research. Planned/executed marketing strategy, product launch for new
products. Supervised creation and production of all collateral marketing materials, wrote
technical copy. Ensured product compliance to UL/CUL, NSF, CSA, and CE requirements.
Through extensive research established two new niche markets, Hot Drink and Bottled Water, adding $750K annual revenue;
Launched three new products, adding $1M in annual revenue;
Launched two Six Sigma Green Belt cost improvement projects resulting in $150K in annual savings.
Member of launch team implementing company Voice of Customer initiative;
Conducted Voice of Customer with key customers and prospects to drive new product development;
Member of launch team implementing Stage-Gate Product Development program;
Improved dept. gross margins from 40% to 48% through product line rationalization, cost improvement, and competitive pricing analysis;
Named in U.S. patent for company equipment design.
Product Specialist 1996-1998
Provided sales and marketing support for specialized technology in the beverage/food
service industry. Accompanied field sales reps on calls, provided additional sales support,
repair, and installation guidance. Developed and maintained product marketing materials.
Coordinated and administrated all repair and warranty activity.
Managed and organized trade show activities, developed trade show plan reducing show-related problems by 50%;
Trained all distributors in pump technology, application and failure analysis;
Trained all customer service personnel on product applications, company policies/procedures.
Inside sales/Customer Service 1991-1996
Provided phone and email support, interacting with customers to resolve
all issues in a timely and courteous manner while maintaining call volume and
resolution metrics, including order entry, tech. support, production prioritization, and
resolution of billing, shipping and product errors. Coordinated and administrated all
repair and warranty activity.
Implemented program reduced return of questionable product, saving $500,000/yr.;
Coordinated shipments of $25M in annual sales, for fifteen distributors and ten OEM;
Trained original field sales force in product technology and application.
Education
California State University, Fullerton, CA
B.A., Communications/ Advertising
Continuing Education
Value-Based Product Development Six Sigma Greenbelt Program, University of Michigan
Stage-Gate Product Development Program
Voice of Customer Product Development Program, NIMBA AB
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