Manager Project
Resume:
Alvaro Marcucci
Hermosa Beach, CA 90254
m: 310-***-****
******.********@*****.***
Professional Summary
Vision-driven professional with career-long record of program management, engineering operations, and business development success for leading global organizations
Proven talent for aligning business strategy and professional ecosystem management with established business development and engineering operations paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused leader with expertise spanning Agile values and principles, strategic planning, process improvement, telecommunications, network optimization, software development, technology solutions, outsourcing, supply chain management, client and vendor relationship management, performance assessment, and project management. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as negotiation, budget management, policy management, and resource allocation expertise.
Professional Experience
Yinda Technology, Los Angeles, CA/Rio de Janeiro, Brazil, July 2018 to Present
PROGRAM DIRECTOR
Mobilize engineering, sales, operations, and partners’ teams in establishing business in the Americas by overseeing software development, integration, testing, and deployment projects for products, features, and services; launched sustainable operations in Brazil within a month of the local set-up.
Strategize and execute a comprehensive business plan fully adapted to regional market conditions and company objectives, as well as an engineering fundamentals roadmap for releasing NPO tools.
Administer daily operations, manage Software Development Life Cycle and scheduling of QA testing with customers.
Optimize the delivery of technology services (network planning, telecom infrastructure) through the implementation of a program-based organization and reliable field supervision.
MSI Americas, Los Angeles, CA, September 2016 to June 2018
TELECOM PROGRAM MANAGER
Established an engineering division to complement the company’s incumbent consultancy offering, including defining, designing, and implementing a compelling end-to-end Managed Services solutions, driving rapid development from customer requirements and allocating resources efficiently.
Streamlined solid program framework and development processes based on Kanban managing method to deliver projects with an average annual budget of $6M in multiple business areas, supervising a 100+ person technical/operating staff.
Enhanced service delivery processes, reducing cost of care, improving affordability, and achieving a 20% overall operating margin.
Improved operations, including creating a program governance and standardizing the use of the Jira tracking tool and project management platform.
Cultivated trust-based relationships with customers’ senior level management as a key stakeholder of the procurement team by understanding their needs and developing customized solutions.
WiSe, Los Angeles, CA, June 2014 to May 2016
MANAGING PARTNER
Built an engineering company and directed Telecom and Digital transformations operations, including scheduling, financial management, quality assurance, strategic planning, and the full project lifecycle.
Penetrated a very competitive market, generating $0.5M invoicing total in local services within a year.
Directed a benchmarking project for a wireless operator in 13 islands of the Caribbean from proposal preparation to the $0.75M payment.
Identified new revenue streams, including creating synergies to develop local and regional strategic partnerships.
Strengthened relationships with customers for new projects and implementations, including contract negotiations.
Created policies to ensure the best customer experience, monitor performance, evaluate feedback, and develop quality improvement processes while adhering to the best industry practices.
MSI Americas, Los Angeles, CA/Sao Paulo, Brazil, August 2009 to May 2014
ENGINEERING AND OPERATIONS DIRECTOR
Multiply the company’s invoicing and achieve $25M per year in services by leading the engineering department through the development of projects, providing credibility to the process.
Secure profits and market share by designing a winning business strategy, process improvements, and methodologies and monitoring their implementation and progress.
Navigated negotiations for strategic agreements guaranteeing the company’s footprint in the technology market through projects with an average annual budget of $4M.
Achieved 20% average operating margin by successfully completing 100% of the company’s projects, becoming the prime accountable person from proposal qualification to contract closure.
Earned 95% in the latest Customer Satisfaction survey by effectively understanding, using, and updating the Business, Operations, Transformation, and Financial models for the company and client.
Produced, analyzed, interpreted, and derived meaning from data to support opportunity assessment, building responses to RFI/RFP/RFQ, performing risk analysis of every proposed solution, and identifying and managing risks; guaranteed $1M in overall savings.
Networkers International, Los Angeles, CA/Mexico City, Mexico/Riyadh, Saudi Arabia, January 2006 to May 2009
BUSINESS DEVELOPMENT MANAGER
Launched the Managed Services Division to accommodate the growing demand for diversification, coordinating the engineering side of the business with wireless vendors and operators while based in Mexico and Saudi Arabia for a year apiece.
Managed one of the company’s key clients, supporting it through consultancy, network optimization outsourcing, project management, and rollout related services.
Maximized engagement in close partnership with internal stakeholders, managing all necessary win strategies, relationships, and resources were in place and well aligned to project objectives; delivered 175% of quota per period.
Dimensioned, screened, evaluated, and submitted resources to fulfill customers’ and internal projects’ requirements, supervising activities on site to ensure compliance with both customers’ and the company’s quality standards and proper advances tracking.
Education and Credentials
Master of Engineering (M.Eng.) in Data Transmission, 1994; Universidad de los Andes, Bogota, Colombia
Bachelor of Science (B.Sc.) in Electronic Engineering, 1990; Universidad Santo Tomas de Aquino, Bogota, Colombia
Certifications
PMP
Volunteerism and Professional Affiliations
Advanced Communicator Gold – Advanced Leader Gold, Toastmaster International (2012 – 2018)
Los Angeles Chapter, Project Management Institute (2011 – 2018)
Additional Information
Languages: English, Spanish, Portuguese.
Technical Proficiencies: Microsoft Office Suite, Microsoft Project, PMI framework, Network optimization, Agile values and principles, Kanban managing method, Telecom implementation, Jira tracking tool.
Interests: Listening to Podcasts, public speaking, hiking, traveling.
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