Customer Service Manager

Michael McLeod

***** * **** ***, ******** AZ, ***08 ⃒ 707-***-**** ⃒ **************@*****.***

https://www.linkedin.com/in/michael-mcleod-b135a0136 Education

BACHERLOR’S DEGREE DECEMBER 2017 SAN FRANCISCO STATE UNIVERSITY

Major: Broadcast Electronic Communication Arts

Related coursework:

o San Francisco State University

BECA 305, KSFS Radio I

BECA 505, KSFS Radio II

BECA 685, Project Teaching for BECA

o Solano Community College

COMM 080, Sports Broadcasting

Broadcast Experience

SKILLS

Run the control board during radio production.

Run PSAs, promotions, and music during breaks.

Adhered to radio clock during live shows.

Follow rules and guidelines as given by San Francisco State University faculty.

Screen and host guests via call-in line.

Administer contest for tickets to concert during live show.

Year and a half of experience with Tricaster 80 system and accompanying hardware. MANAGEMENT

San Francisco State University KSFS Sports Manager Fall 2017 o Create and maintain a team of students to perform interviews with student athletes. o Develop a proposal to acquire media credentials for Bay Area sports teams for KSFS Radio. o Work closely with other managers and faculty to create a positive learning environment.

Teacher’s Assistant for KSFS Radio I Fall 2017

o Mentor and advise students on proper procedure of radio shows and production. o Assist faculty with the weekly operation of the class. o Led an instructional lecture independent from faculty. Other Work Experience

FLASH PASS SUPERVISOR ACCESSO TECHNOLOGY, INC. MARCH 2016 – AUGUST 2018

Responsible for 25 Team Members and 2 Leads. Supervise and mentor each employee working for me.

Lead by example and never make an employee do something I would not do.

Deliver outstanding customer service, exceed expectations, and accomplish long-term goals in a fast- paced theme park atmosphere.

Maintain inventory of supplies and items integral to daily operation and allocate resources effectively, while staying under budget.

Detail oriented and the ability to multitask.

Use of Microsoft Office products to create forms, update logs, and send out e-mail to corporate office

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