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Customer Service Social Media

Location:
Johannesburg, Gauteng, South Africa
Posted:
January 13, 2019

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Resume:

BD CREATIVE

As a passionate, determined, goal – driven and dynamic person, I continually try

to inspire others to achieve optimal results. I have gained invaluable experience at various levels and believe that I can achieve anything I set my mind to. 061*******

Umhlanga - Durban

ac7602@r.postjobfree.com

EDUCATION

J A N E L G O V E N D E R

Bachelor of Business Administration – International Qualification Specialising in Administration, Marketing & Customer Service Bachelor of Business

Administration (International

Qualification)

Herriot Watt University – CTI

Private College

Matric – Bachelors Degree Pass

PROFESSIONAL OVERVIEW

PROFESSIONAL PROFILE

CONTACT

• In depth knowledge of secretarial software, Outlook, Microsoft Excel and Word.

• An ability to work to deadlines whilst ensuring accuracy and efficiency.

• Capable of working in a manner conducive with the production of high quality data.

• Excellent presentation, interpersonal & communications skills - both written & oral.

• Utilizing a range of office software, including email, spreadsheets and databases.

• Proven decision making skills.

• Able to react quickly and effectively when dealing with challenging

• Develop and manage online marketing campaigns, effectively driving brand awareness, engagement and traffic to social media pages.

• Achieve a strong, visible social media presence and develop concepts with viral potential. Continuously monitor online public relations and ensure the success of client programs.

• Assess social media marketing strategies to determine rate of return. Identify and tap into new channels to optimize ROI and fuel revenue growth. WORK EXPERIENCE

CUSTOMER LIAISON, MARKETING & ADMINISTRATION

Xquisite Auto, Umhlanga Ridge

August 2018 – Current

Functions & Responsibilities:

• Customer aftersales – Issues with recon - liaise with existing customers who have issues with purchased products and address issues.

• Liaison with Third Parties - Ordering Of Parts, negotiating and enquiring with third parties for any dealership related needs.

• Debtors control management – liaison with debtors and control of debt registers

• Provide support and assistance to other management teams.

• Audit all client liaison active accounts.

• Revise submission and accounts closure applications.

• Monitor client satisfaction through follow up on solving client issues and problems.

• Initiate measures to research and resolve client raised issues.

• Collaborate with clients to identify and implement value added services.

• Filing, creating files, documents drafting, data capturing

• Compilation Of Customer Liaison Surveys

• Creating pricing for stock

• Compiling of reconciliation reports for preparation of the showroom floor

• Monitoring and control of customer relationship database management

• Creating, monitoring and implementation of marketing campaigns

• Creating, monitoring and implementation of branded campaigns BD CREATIVE

MS Office

Internet

Email

0

SKILLS

Marketing Management

Champaign Development

Stakeholder Engagement

Administration

Brand Control

Relationship Building

Query Resolution

Conflict Resolution

Contract Management

Change Management

Crisis Management

Implementation Management

Strategy Development

Process Improvement

Report Writing

Customer Service

Communication Skills

Data Control

Direct Sales & Strategies

Marketing Strategies

Financial Administration

Problem Solving

Time Management

Strategic Planning

Analytical Thinking

Database Control

Data Capturing

Site Management

Secretarial Functions

Recordkeeping

Staff Management

Staff Development

Training & Coaching

Public Relations

Media Relations

Stock Management

Negotiation

International Branding

Promotion Control

Website Management

Social Media Management

Pricing Control

Order Management

Service Delivery

Quality Control

COMPUTER

WORK EXPERIENCE

• Creating, monitoring and implementation of social media management campaigns

• Website Management

• Monthly and weekly promotional E commerce marketing campaigns EXECUTIVE SALES AND MARKETING CONSULTANT

Casa Italia Pty Ltd, Umhlanga Ridge

October 2017 – August 2018

Functions & Responsibilities:

• Following up on leads generated by other departments.

• Investigating and resolving queries from customers.

• Entering all required data for sales onto the company system. .

• Creating invoices and sending out to customers following a sale.

• Updating the CRM and inputting information on customers.

• Following up with past customers and cross selling products.

• Building a sales pipeline to ensure a constant stream of sales.

• Working to monthly sales and revenue targets as set by the sales manager.

• Progressing towards activity targets and KPI’s set by the sales manager. SALES CONSULTANT AND FINANCIAL ADMINISTRATOR

Italtile - JSE Listed Company, Telford Crescent Umhlanga Ridge September 2015 – July 2017

Functions & Responsibilities:

• Processing and monitoring of all petty cash expenses and income for the store on a daily basis

• Recon and filing of sundries of store expenses from suppliers at month end

• Allocation of funds to appropriate accounts on a daily basis- Direct Deposits

• Provide on-going customer service support via software programmes

• Receive and process deliveries

• Generate reports and other documents

• Ability to read and interpret blueprints and plans

• Solid Trade & Marketing Techniques Achieved

• Building & Sustaining of exceptional client relationships

• Ability to influence positively and create client enthusiasm for a product

• Cultural & Social savvy when dealing with all kinds of people

• High account retention with high profile clientele

• Strong abilities to visualize and create marketing concepts and strategy (Signage, special arrangements and coordination)

• Technical knowledge - received training from international innovator companies within this product segment.

• Creation of displays and transformed into hit pieces.

• Exceptional ability to create a vision for clients and to transform this vision to a sale SITE MANAGER – MULTIFUNCTIONAL ROLE – SALES MARKETING AND ADMINISTRATION

uShaka Marine World - Happy Snappy Photo Company

2013-2015

Functions & Responsibilities:

• Responsible for all site secretarial functions, duties and responsibilities

• Monitoring changes in the site legislative and regulatory environment.

• Providing advice to colleagues and senior managers on administrative matters.

• Maintaining statutory books

• Updating and maintaining all licenses and Companies House records

• Dealing with correspondence. Developing & implementing admin policies & procedures to improve efficiency.

• Preparing and filing dormant accounts.

• Ensuring the company complies with standard legal practice and maintains standards of corporate governance.

• Management of systematic process of selling photos

• Overseeing of Public Relations, Guest Relations and Customer satisfaction

• Staff management

• Stock management and control

• Selling and negotiating with customers on a daily basis

• Strategic planning and organization of systems

• Exclusive and multiple site management experience

• Acting General Manager

BD CREATIVE

WORK EXPERIENCE

REGIONAL SALES REPRESENTATIVE (KZN) & MARKETING

Skye Distribution (Pty)

2013

Functions & Responsibilities:

• Selling and Management of International brands such as: NIKE, CONVERSE AND JORDAN throughout Kwazulu – Natal.

• Extensive Knowledge of Independents on a regional basis

• Marketing of stores and brand display management

• Extensive Product and individual brand knowledge

• Hands on experience of trade on a daily basis

• Management of multiple orders and negotiation, pricing and clientele base skills

• Scanning in all relevant new documents.

• Checking dispatch documents are accurate.

• Presentation and filing of documents and drawings.

• Responsible for maintaining hard copy information.

• Issuing and distributing controlled copies of information.

• Provide advice on procedures of issue and methods in accessing the system. Ensuring all documents are as up to date as possible within electronic filing systems. International Brands worked with:

• Nike

• Converse Clothing and Footwear

• Jordan

• Samson

• Dickies : Clothing and Footwear

• Mille: Clothing and Footwear

Olika : (Academic

Coordinator)

CTI College

031-*******

Clinton Price – Manager

Skye Brands

071*******

Jonny Gardener – HR &

Performance Manager

Ushaka Marine World

074*******

Neeta Singh: Branch Manager

Italtile

082887617

Casa Italia Pty Ltd

Aldo Errico – Director

082*******

REFERENCES



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