Customer Service Administrative Assistant
Resume:
Rebel Beach North
Chicago, IL *****
BUSINESS SKILLS
Effective professional administrator
Proficient in developing and managing processes in manufacturing and service industries
Effective verbal and written communication skills
Highly organized and creative problem solver
Ability to manage multiple projects simultaneously; prioritizing requests from multiple managers/clients
Ability to handle sensitive information in a professional manner
Highly motivated with the ability to work independently and in team environments
Excellent leadership and organizational skills
TECHNICAL SKILLS
Proficient use of MS Office (Excel, Word, Outlook)
Experience with QuickBooks and other small business software
Experienced in manufacturing, non-profit and staffing environments
Solid understanding of business operations and critical business needs and concerns
JDA/SCPO
PRISM
AXAPTA
EXPERIENCE
Promoted to Logistics Load Specialist April 2016 – present
* Responsible for managing all in bound shipments with the southern eight US Foods divisions
* Work side by side with load planner planning lanes and loads
* Tendering loads for best freight rates
* Tracking potential late loads
* Notify (8) different divsions of any late loads and securing appointments w/shipper &receiver
* Verify detention and other accessorial fees and add to load tender US Foods, Rosemont, IL 2012-April 2016
Replenishment Expeditor
Liaison between Buyer, Vendor & Logistics
Secure appointments & on time deliveries
Work closely with multiple Buyers on forecasting and projections
Work closely with multiple divisions tracking deliveries and receiving
Work closely with logistics to secure trucks, push up deliveries, push out deliveries
Inventory rebalancing
Handle transferring of inventory between multiple divisions to ensure customer satisfaction or to rebalance excessive inventory
Track shelf life of product / Aged Inventory
Inquire about customer cuts
Inquire about vendor cuts
Handle stock out situations / notify buyer to place order based on lead time
Expedite emergency product
Proficient in JDA/SCPO system & PRISM
Understand urgency and prioritize job duties
LaVanture Products, Elkhart, IN 2004-2011
Purchasing Agent/Lead Buyer
Responsible for the acquisition and retention of stock level for a distribution company
Source vendors and new products
Negotiate product pricing
Manage 80+ vendors
Schedule shipping
Expedite deliveries
Approve incoming product, pricing and quality assurance
Coordinate meetings between executives and vendors
Research and resolve warranty issues on both sides of the supply chain
Serve as company representative at trade shows
Train incoming sales and customer service representatives regarding all products offered
Approve advertising
Maintain computerized inventory system
Perform periodic physical inventory audits
Proficient in AXAPTA system
Star Staffing Elkhart, IN 2004
Office Staff
Temporary staff position
Reception, general office and filing responsibilities
Processed incoming applicant information and entered into computerized system Junior Achievement of Elkhart County, Elkhart, IN 2002-2004 Administrative Assistant
Assistant to President of Junior Achievement
Provided all administrative support including reception
Attended board meeting, recorded minutes
Processed incoming donations and grants
Managed mass mailings
Processed payroll (QuickBooks)
Processed accounts payroll (QuickBooks)
Prepared marketing materials
References:
Stacy Downer
LaVanture Products / Previous Co-worker & Friend
Karen Arnold
CODA Resources / Previous Supplier & Friend
Michael Ruelle
Express 1 / Friend
Shelly Bontrager
Goshen Coach / Previous Customer & Friend
Contact this candidate