Engineer Customer Service
Resume:
Jim Arneson
Woodstock, Ga. *****
Telephone: 678-***-****
**********@*****.***
Summary of Professional skills and Attributes:
• Willing to learn and grow with the company.
• Good interpersonal skills, and team player, motivated, problem-solving skills, and strive for perfection.
• Excellent computer skills and program knowledge.
• Committed to doing whatever it takes to get the job done well.
• Good old fashioned common sense.
• Gaining a very good employee with the company.
Education:
Associate degree in computer aid drafting.
Pursued a degree in Business management.
14 years experience in telecomunications.
Other skills and knowledge:
AutoCAD, Windows, adobe (reader/acrobat), Microsoft Office (Microsoft Outlook, Word, PowerPoint, Access and Excel), DWDM, SONET, and VOIP. AT&T's technical practice TP76300 and TP76400. Training course on Ask Yourself and Supplier Awareness.
Work Experience:
8/10-12/18 Detail Engineer/Spec writer
Bluestream, Marietta, Ga.
• Detail Engineer in the Transport/Data/Metro/CAS Group. Equipment including Juniper equipment, Cisco, Nortel/Coriant, Lucent DMX, ADC LGX, Ciena, Fujitsu and CONEXUS.
• Writing specs from TEO, site survey, order necessary material, preparing accurate job specifications and addressing a waiver against TP standards when necessary.
• Needed to budget the project margins on material and hours spent on project.
• Managed dates on multiple projects to meet customer complete dates.
• Made cost affective decisions on material.
• Experienced in cable/framework, power, and equipment. Page 1 of 3
• Responsible for customer satisfaction, timeliness and quality of technical specifications.
• Handled multiple projects in different stages of the lifecycle of each job.
• Needed to meet company financial margins.
• Design templates of material.
• Provide technical support and assistance as required to installers, project managers, customers, and other department colleagues.
• Responsible for preparing quotes for the customer.
• Responsible for taking fuse assignments in Geolink.
• Responsible for quoting Windstream I only jobs and requisition of JCO's of 3rd party installers.
• Responsible for ordering material and preparing a detail spec for the CONEXUS customer.
9/02-5/08 Surveyor/Drafter
Peoples & Quigley, inc. Atlanta, Ga.
• Responsible for surveying multiple projects and served as instrument man and rodman.
• Interfaced with lead Engineers, Party Chiefs, Project Managers, and Property owners.
• Filled in as back-up inspector on our projects.
• Responsible for drawing up survey, creating contour lines and plotting the drawing.
• Responsible for calling and having utilities located at job site.
• Prepared copies of marked prints.
4/96-9/02 Engineer/Specification Writer
Lucent Technologies, Atlanta, Ga.
• Write specifications for Lucent’s equipment.
• Experienced in all three disciplines: cable/framework, power, and switches.
• Prepared accurate job specifications and marked prints.
• Responsible for customer satisfaction, timeliness and quality of technical specifications.
• Provide technical support and assistance as required to installers, program managers, customers, and other department colleagues.
• Ordered standard and job drawings.
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• Responsible for training new employees and quality checking specs.
• Write and update customer Bill of materials.
• Interfaced with Technical Consultants, Lead Engineers, Specification Writer, Technical Manager, Customer Service, Billing and Price Commitment process, Installation, Customer, Vendors and Lucent Business Units. REFERENCE
Stephen Deal
******@*****.***
Former supervisor
Adam Whatley
****.*******@*****.***
Former manager
Page 3 of 3
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