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Engineer Manager

Location:
Rutherford, New Jersey, 07070, United States
Posted:
January 08, 2019

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Resume:

SUMMARY OF SKILLS/QUALIFICATIONS:

** ***** ********** ** ** management in a Windows Active Directory environment with a focus on effective strategic IT planning and oversight of IT performance.

Proven track record managing large IT environments for Wall St. firms by coordinating a variety of projects and activities for the purpose of ensuring compliance with established guidelines.

Reviewing the adequacy and allocation of IT resources in terms of funding, personnel, equipment and service levels to deliver projects within budget and scope.

Fluency in Technical projects, Logistics planning, Change management, Vendor and Service Provider handling and Problem management.

Hands-on Systems Engineer and technical analyst.

EXPERIENCE:

Service/Help-Desk Manager – Leo Schachter Inc. Aug. 2011 - Present

Scope of position includes help-desk management, technical project management, performance, escalations, resolution monitoring and statistical reporting for: Service Desk Operations (managed 8 Specialists), LAN/WAN/Servers/Network Services, Web/Internet Design and administration.

Decreased inventory requirements, application pricing and licensing expenses by approximately 20% by establishing standardization, imaging, patch/deployment management for applications, PC desktops and networking systems.

Delivered 15% cost savings through negotiation of SLAs, contracts and pricing for hardware/software procurement and consulting services. Build relationships with clients, vendors and Sr. management to ensure satisfaction of business needs.

Built, trained and led team of 10 - 15 A-players to deliver top-notch Help Desk services and support daily operations of 600 users. Created reports on KPIs, metrics and other analytics.

Worked alongside various departments and cross-functional teams to offer technical insight, best practices and change/problem management of technical projects based on Citrix, VMware, ServiceNow and other technologies.

IT Consultant – Freelance. Aug. 2009 – July 2011

Contributed to the setup and rapid successes of multiple internet startups such as ‘id8labs’ by advising on help desk administration, service delivery, best practices, software/hardware maintenance and networking technologies. Also maintained websites, DNS, MX records via GoDaddy and other applications.

Network Manager – Acxiom Corporation. Feb. 2005 – July 2009

Clients included -- Primedia Inc.; Source Interlink Media, Inc.

Maintain departmental IT budget and enterprise wide vendor relations regarding industry standards and proprietary products. Licensing, Asset management and recommend change.

Responsible for daily operations, application deployment, project management, logistics and product delivery as per SLAs.

Manage and direct the activities of System Administrators including hiring, training, mentoring, performance appraisals and career development.

Oversee functioning of Help-Desk, call incidents/problems/escalations and ensure client satisfaction as per company service level agreements.

Evaluate new technologies and establish policies and procedures. Produce IT reports for Sr. Management.

Sr. Network Administrator

The Guarantee Company of North America. Feb. 2002 – Jan. 2005

Responsible for administration, upgrades, maintenance and implementation aspects of Windows 2000/2003 network. In-charge of IT projects for 20 servers in a Windows domain environment.

Responsible for user administration, login scripts, system policies, rights issues, security patches, configuration of drivers, DHCP, DNS, TCP/IP connectivity of 150 desktops.

Manage engineers on projects related to installations, roll-outs and services such as TCP/IP, IIS, duplexing, mirroring and other RAID levels. Installation, configuration and administration of services such as WINS, FTP.

Systems/Network Administrator – Computer Sciences Corporation.

J.P.Morgan Chase Jun. 2000 – Feb. 2002

Monitor and produce reports related to server performance, metrics and report to Sr. Manaement.

Manage Help Desk technicians, user support issues, evaluate and propose strategies for purchase and implementation of new hardware, software and network issues. Provide 3rd level technical support.

Sr. Systems Engineer--WinStar Communications, Inc. Aug. 1996 – Jun. 2000

Clients included -- Graubard Mollen & Miller; Paul, Hastings, Janofsky and Walker LLP; Brown and Wood LLP; Donaldson, Lufkin and Jenrette; J.P. Morgan; LISC.

Systems Engineer--Charles River Computers Feb. 1995 – Jul. 1996

Clients included -- ABN-AMRO Securities, USA Inc.; J.P. Morgan; VIACOM International

PC Engineer -- IDP Computer Services, Inc.

American Express Company Feb. 1992 – Feb. 1995

EDUCATION:

ITIL – in progress

Microsoft Certified Professional (M.C.P.)

HP/Compaq – Netware A.S.E.

Certified Netware Engineer (C.N.E. 5)

M.B.A.Major in Management Information Systems

University of Hartford, Hartford, CT, U.S.A.

B.A. Major in Economics

Osmania University, Hyderabad, India

LANGUAGES:

English, Hindi, Bengali, Basic French

COMPUTER SKILLS:

Software: Windows (Servers/Desktops), Active Directory, MS-Office, Office 365, MS-Project, MS-Exchange, VMware ESX, XenApps, SCCM, ServiceNow, Remedy, Blackberry Enterprise Server, ZENWorks, WSUS, Veritas Desktop Management Suite, Commvault, Backup Exec, GHOST, WinInstall Imaging, iManage, PCDocs, Shiva Remote Access; DOS and several other software applications.

Hardware: HP, DELL, IBM, Servers, Desktops, Laptops.

Visa status: U.S. Green Card.



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