Telecom Manager
Resume:
Gary L. Schaeffer
Lebanon, Pennsylvania 17042
*********@*****.***
http://www.linkedin.com/in/gschaeffer
SUMMARY
I offer thirty plus years of telecommunications experience. I have served in various leadership positions over my career. I have worked closely with internal and external Service Delivery and Service Assurance customers. I have delivered a myriad of telecom services over various network topologies, protocols and platforms. I combine strong technical skills and process understanding to produce quality and timely results. I contribute a common sense approach to project and customer management to produce, maintain and retain strong revenue streams.
SKILLS AND QUALIFICATIONS
Business
Network Operations
oDevelopment, implementation and integration
CLEC
Cellular/Mobility
Backhaul
Wireless
oVice President of Service Delivery
Three direct reports
Staff of twenty five
oVice president of Network Operations
Six direct Reports
Staff of thirty five
oRegional Director of Network Operations
Seven direct reports
Staff of 45
oDirector of Operations
Three direct reports
Staff of 30
Developed and promoted Operations Managers for new Houston and Atlanta markets
oDirector of Solutions Engineering/Sales Support
One direct report
Staff of six
oManager of Operations
Seven direct reports
Service Delivery
oInstallation and customer acceptance
CLEC
Cellular/Mobility Backhaul
Wireless
Service Assurance
oNOC, network integration, monitoring, acceptance testing and trouble ticket management (MTTR)
CLEC
Cellular/Mobility Backhaul
Wireless
Disaster Recovery
oNew York City Mayor’s Task Force for Network Disaster Survivability and Recovery
oInitial Member of New York City’s Mutual Aid & Recovery Services (MARS) Committee
o1992 World Trade Center Network Recovery
Technical
Ethernet
oEthernet Dedicated Internet (EDI)
oEthernet Network Services (ENS)
oEthernet Private Line (EPL)
oEthernet Virtual Private Line (EVPL)
oFiber, copper and microwave mediums
oFiber to the Tower (Cell backhaul)
SONET/DWDM
oDevelopment, implementation and integration of a CLEC, SONET based Fiber Optic self-healing ring lighting 400 plus buildings in New York, New York
oDevelopment, implementation and integration of a CLEC, SONET based Fiber Optic self-healing ring lighting 300 plus buildings in Philadelphia, Pennsylvania
oDevelopment, implementation and integration of a CLEC, SONET based Fiber Optic self-healing ring connecting the White House, CIA Headquarters, The United States Capitol, Andrews Air Force Base and Goddard Space Center
oDevelopment, implementation and integration of a CLEC SONET based Fiber Optic self-healing ring for the World Trade Center
This was the only network to survive the first terrorist attack on the WTC in 1992.
oDevelopment, implementation and integration of a CLEC SONET based Fiber Optic self-healing ring for the New York Stock Exchange, American Stock Exchange and the Commodities Exchange in New York City
oFiber to the Tower (Cell Backhaul)
Microwave/Wireless
o450 Site backhaul deployments for T-Mobile in Minneapolis, St. Paul, MN utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the T-Mobile MSCs.
o300 Site backhaul deployment for Sprint in Richmond, Newport News, Norfolk and Virginia Beach, VA utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the Sprint Richmond and Virginia Beach MSCs
oSprint NASCAR Richmond International Speedway aggregating all speedway backhaul onto a Ceragon Air Fiber dual OC3 MW backbone to the Sprint Richmond MSC
o275 Site LTE backhaul deployments for Verizon Wireless in Minneapolis, St. Paul, MN utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the Verizon MSCs.
o600 Site backhaul deployment for AT&T Mobility in Pennsylvania, New Jersey and Delaware utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the AT&T MSCs.
Dark Fiber/Lambda Wave
oFiber to the Tower (Cell backhaul)
Voice/Trunking
oVoIP
oVLAN
oSIP Trunking
oPBX
Type II
oMetro-Ethernet
oNetwork to Network Interface (NNI)
oEnd to end EVC acceptance testing
PROFESSIONAL EXPERIENCE
01/2017-Present Widelity Telecommunications Project Manager
Serve as primary contact with customer and IT/technical personnel/vendor/reseller
Establish and manage to dates required for on time completion of network and/or product activations and evaluate impact of change to the overall installation timeline
Identify and escalate risks, issues, and gaps that could impact timelines, goals, and installation of network and/or services; develops, triggers, and manages mitigation plans for installation of services
Plan agendas for and facilitate required meetings; prioritize and drive cross-functional activities as related to the installations being managed, and develop and manage communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports
Collaborate with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion
Review sales contracts and validate services with customers to ensure accuracy of product orders
Support multi-location customers with multiple services at each location by managing the installation of the customers' services
Interface with customers in regards to their Fiber Optic, Fixed Wireless, Ethernet, and Advanced Voice products during installation of services
08/2016-01/2017 Aramark Project Manager Infrastructure IT
Managed successful migration of corporate MPLS network from Sprint to AT&T
o76 locations
oThree Data Centers
oFour Call Centers
Coordinated the MPLS migration of Interactive Intelligence sites from Sprint to AT&T
Managed the MPLS migration of data and call centers from Sprint to AT&T
Launched BVoIP/SIP trunk migration from Sprint to AT&T/GTT
oPorted 3,000 combined DIDs and Toll Free numbers
01/2016-06/2016 Broadband Development Group Technical Project Manager
Establish and manage to critical dates required for on time completion of customer network activations; Evaluate the impact of changes to the overall project plan
Day to day deployment task management of internal, external and in-market cross functional teams ensuring successful completion of deployments within scope, schedule and budget
Proactively review and validate deployment project plans identifying risks, issues and gaps that could impact project timelines and goals; develop corresponding mitigation plans in collaboration with their management and cross functional teams
Plan the agenda for and facilitates project team meetings
Prioritize and drive cross-functional activities as related to the project scope
Implement quality assurance practices to ensure quality handoffs between cross functional groups
Develops and manage communications and summary reports for various audiences based on deployment project plans and status; provides accurate project status information in the form of formal briefings, program/project coordination meetings, and written/graphic reports
Escalate issues requiring action or decisions to manager, as necessary.
Accountable for deployment project plans, schedules, delivery within budget, and quality of all project elements.
Maintain effective business and field communications and relationships
Initiate and maintain customer relationships from receipt of order through service test and handoff
03/2015-10/2015 Broadband Development Group Technical Project Consultant
Proactively review and validate deployment project plans identifying risks, issues and gaps that could impact project timelines and goals; develop corresponding mitigation plans in collaboration with their management and cross functional teams
Plan the agenda for and facilitates project team meetings
Prioritize and drive cross-functional activities as related to the project scope
Implement quality assurance practices to ensure quality handoffs between cross functional groups
03/2014-12/2014 AT&T Mobility via QuadGen Wireless Solutions NSB Integration/Testing Project Manager
Manage Turf Vendor and Integration & Optimization Vendors for the Michigan/Indiana Market
Responsible for the on time delivery of New Site Buildouts, cell site integration and optimization in Michigan and Indiana
oAlcatel Lucent
UMTS
LTE
GSM
oEricsson
UMTS
LTE
GSM
Achieved 100% On Air projections for 2014 New Site Build Schedule
Experience with Program Administration & Controls for the Enterprise (PACE)
Experience with AOTS Mobility Ticketing System
Experience with AT&T SwiftTrac National Tracker System
Responsible for all acceptance testing and documentation
oCall testing
oE911 Testing
oVoice over Long Term Evolution (VoLTE)
oNEA Testing
05/13-09/13 Business Only Broadband; White Plains, NY Service Delivery Consultant
Managed design, implementation and integration of licensed microwave 10Gbs disaster recovery links
Created service delivery process documentation
Negotiated leases for site access
Managed installation contractors
oNegotiated contracts for civil and tower work
01/11-02/13 Comcast Business Class ; Philadelphia, PA Business Process Consultant
As a member of the New Product Launch Team I attended Joint Application Design (JAD) Sessions for Order Management, Provisioning and Billing Systems
Worked in team environment to collect requirements and document Business Use Cases
Develop and Document Task Processes for Comcast Business Class Service Delivery Teams
oEnd to End Level 0 Process Flows and Level 1 and 2 Task Flows
Metro-Ethernet
Ethernet Dedicated Internet (EDI)
Ethernet Network Services (ENS)
Ethernet Private Line (EPL)
Ethernet Virtual Private Line (EVPL)
Cellular Backhaul
Time Division Multiplexing (TDM)
Ethernet
Business Class Trunking
SIP Trunking
Primary Rate Interface (PRI)
Broadsoft Switch Provisioning
Network Engineering
Customer Premises Equipment (CPE) Configuration
Edge Router Configuration
Super Upstream Router (SUR) Configuration
Core Router Configuration
Business requirements
Process Documentation
Process Testing
Provisioning
Enterprise
Small, Medium Business (SMB)
Cellular Backhaul
Ethernet
Trunking
Comcast Business Class ; Philadelphia, PA Continued:
Document Processes for Comcast Business Class Operations Support Systems
oAmdocs Cramer Provisioning,
oCentury Order Management
oAmdocs Billing System
oCSG International Billing System
Developed new documentation standards
oMethods and Procedures
oJob Aids
oUser Content Guides
Developed and documented legacy migration process
oMigrating from legacy network to Metro-E network
oCustomer communications
oCutover process
Developed and documented Type II installation and turn up process
oPurchasing telecommunications services for Type II services
oNetwork to Network Interface (NNI) installation, configuration, testing and network integration
oEnd to end EVC acceptance testing
Supported Business Readiness Testing (BRT) and User Acceptance Testing (UAT)
11/09-08/10 SkyFiber; Plano, TX Vice President of Service Delivery
Developed customer support team for United States, Canada and Mexico
Created service deliver and service assurance process and procedure documentation
Develop key installation and maintenance procedures and solutions for network operations
Directed the activities of Installation Technicians
Implemented contractor support program for network implementation
oNegotiated all vendor contracts nationally
Planned and managed network implementations, integrations and migrations
Communicated with customers and partners on project planning, implementation, migration and maintenance
07/09-11/09 SkyFiber; Plano, TX Director of Sales Support Engineering
Support sales team on pre-sales customer meetings
Evaluate SkyFiber solutions within the customer’s network
Created service configurator and proposal generator
Developed Project Implementation Package (PIP) and close out documentation
01/07-02/09 Telecom Transport Management, Seattle, WA Vice President of Field Operations
Directed construction, implementation network integration and operations of hybrid fiber optic and microwave cellular backhaul networks
o350 Site UMTS deployment for AT&T Mobility, Sprint, T-Mobile and nTelos in Richmond, Newport News, Norfolk and Virginia Beach, VA utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the AT&T Richmond and Virginia Beach MSCs
oSprint NASCAR Richmond International Speedway aggregating all Sprint backhaul onto a Ceragon Air Fiber dual OC3 MW backbone to the Sprint Richmond MSC
o450 Site backhaul deployment for Verizon Wireless and T-Mobile in Minneapolis, St. Paul, MN utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the T-Mobile MSCs
o500 Site backhaul deployment for AT&T Mobility, Sprint, Verizon Wireless and T-Mobile in Pennsylvania, New Jersey and Delaware utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the T-Mobile MSCs
Develop key installation and maintenance procedures and solution documentation for network operations
Directed the activities of Installation Technicians
Achieve site and circuit migration goals supporting LTE, UMTS, CDMA, GSM TDM and Ethernet Mobility/Cellular Backhaul Networks
Telecom Transport Management, Seattle, WA Continued:
Coordinate cell site civil and tower construction and Installation tasks Including site acceptance and circuit migration to TTM cellular backhaul network.
Managed operations managers and technicians
Interface with sales team and peers of all major wireless carriers
Develop and manage National Operations Center (NOC) interfaces and procedures
oPurchased all telecommunications services for NOC surveillance network
Oversaw service assurance processes ensuring internal and external SLAs were met
Budget management for network operations
oNegotiated pricing on all material and supply contracts
oReview and approval of all vendor invoices
12/05-01/07 Telecom Transport Management; Seattle, WA Director of Operations
Oversaw startup of Virginia cellular backhaul network operations
Manage daily circuit installation and migration schedule supporting cellular backhaul of UMTS, CDMA and GSM networks.
Manage and coordinate cell site civil construction, installation and circuit migration activities
oNegotiated pricing on all material contracts
oReview and approval of all vendor invoices
Manage operations technicians and consultants
Develop key installation and maintenance procedures and solutions for network operations
Purchased broadband services (OC12-OC48) services for leased optical backbone06/05-12/05
06/05-01/07 Telecom Transport Management; Seattle, WA Network Facility Consultant
Conduct cell tower site surveys to support network design for fiber to the tower
Verified and documented site data (Antenna heights, GPS locations, tenants, Power))
Communicate cell site idiosyncrasies relative to network design
Select LEC, ILEC and CLEC network providers for fiber to the tower
oNegotiated pricing and contract terms
Established Service Level Agreements (SLAs)
01/04-06/05 Premier Companies, Lancaster, PA Project Manager Voice & Data Service Delivery
Purchase telecommunications services for VPN, Frame Relay, MPLS, switched and dedicated voice services
Accept and coordinate telecommunications orders representing thirty telecommunications carriers including invoice review and approval
Managed installation and migration projects for VPN, Frame Relay, MLPS, switched and dedicated voice services
Managed cutover activities for carriers, vendors and customers for system and service activation
10/97-01/04 Sawdust Memories; Lebanon, PA Developer
Owned and operated The Grateful Bean Café in Elizabethtown, Pennsylvania
Created twelve new jobs in downtown Elizabethtown, Pennsylvania
Purchased and renovated a 175 year-old building in Elizabethtown, Pennsylvania
Purchased and renovated two 150-year-old buildings in Historic Downtown Lebanon, Pennsylvania
01/94-09/97 MFS WorldCom; Washington, DC Regional Director of Operations
Directed network operations teams for major Competitive Local Exchange Carrier (CLEC) in
New Jersey, Pennsylvania, Delaware, Maryland and Washington, DC
Served as technical liaison offering sales support in six markets
Budget management for Mid-Atlantic operations teams
Created co-location methods and procedures for Internet Service Providers and Wireless Communications Companies
Managed the installation and migration of mobility/cellular backhaul circuits
Led network expansion efforts in Mid-Atlantic Region
06/90-01/94 MFS Telecom; New York, NY Director of Operations
Supervised startup of New York City network operations team
Negotiated vendor contracts and agreements
Established material procurement and supply chain process
Revenue growth from zero to $252,000,000 annual
Hired technicians, managers and vendors for New York City operations team
Supervised co-location installations with Verizon in all New York City Central Offices
Negotiated Right of Way and Method of Procedures for fiber optic network expansion into New York City buildings and towers
oNew York and American Stock Exchanges
oWorld Trade Center
oWorld Financial Center
Served on New York City Mayor’s Task Force for Network Disaster Survivability and Recovery
09/88-06/90 MFS Telecom; Philadelphia, PA Operations Manager Philadelphia Market
Supervised startup of Philadelphia network operations team
Hired technicians and vendors for Philadelphia network operations team
Negotiated vendor contracts and agreements
Established material procurement and supply chain process
Negotiated Right of Way and method of procedures for Network Expansion into Philadelphia buildings and towers
oPhiladelphia Stock Exchange
oLiberty Place
oMellon Bank Center
Provided technical sales support for Philadelphia Region
Supervised co-locations with Verizon in all Philadelphia Region Central Offices
Directed circuit installations and migrations from the Local Exchange Carrier to MFS Network
Prepare ‘as build’ documentation for all on-net equipment installed
01/85-09/88 Sprint; Philadelphia, PA Fiber Optic Network Specialist
Installed and maintained optical transmission equipment on long distance fiber optic network
Maintained fiber optic outside plant backbone and network elements from Washington D.C. to Philadelphia
Managed Sprint technicians and vendors on emergency fiber optic cable restorations.
Supervised fiber optic cable splicing contractors
Organized and updated network records (As Built) and engineering documentation
Maintained digital and analog microwave RF transmission systems in the Philadelphia Region
Supervised microwave contractors
01/83-12/84 Calso Communications; Washington, DC PBX Installation Technician
Installed and maintained digital PBX and Key Telephone Systems.
Managed the installation of PBX Communications System for the Washington D.C. Detention Center.
Managed the installation of coax and twisted pair outside plant network for the Hudson River Psychiatric Center in Poughkeepsie, New York, linking 53 campus buildings with underground and aerial copper plant.
Supervised system migrations and cutovers from existing systems to new systems
EDUCATION
Lebanon Senior High School Business Studies Diploma May 1975
Harrisburg Area Community College General Studies No Degree May 1979
Perce University Telecommunications No Degree May 1986
Widener University General Studies No Degree Sep 1995
PROFESSIONAL TRAINING and CERTIFICATION
Zenger Miller
Front Line Leadership
AT&T Technologies
DDM 1000 Lightwave Multiplexer, Installation and Maintenance
FT Series G Lightwave Multiplexer, Installation and Maintenance
Lightguide Cable and Apparatus Fundamentals
D4 Channel Bank Installation and Maintenance
Rockwell Collins International
LTS 1565 Lightwave Multiplexer, Installation and Maintenance
570 Digital Automated Cross Connect System
Digital Switch Company
DEX Optical Automated Cross Connect System
Brand Rex Fiber Optics
Principles of Fiber Optics
Fiber Optic Fusion Splicing
Fujitsu
Focus Elite Digital PBX Installation and Maintenance
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