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Telecom Manager

Location:
Lebanon, PA
Posted:
January 08, 2019

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Resume:

Gary L. Schaeffer

** ********* ******

Lebanon, Pennsylvania 17042

717-***-****

ac75fu@r.postjobfree.com

http://www.linkedin.com/in/gschaeffer

SUMMARY

I offer thirty plus years of telecommunications experience. I have served in various leadership positions over my career. I have worked closely with internal and external Service Delivery and Service Assurance customers. I have delivered a myriad of telecom services over various network topologies, protocols and platforms. I combine strong technical skills and process understanding to produce quality and timely results. I contribute a common sense approach to project and customer management to produce, maintain and retain strong revenue streams.

SKILLS AND QUALIFICATIONS

Business

Network Operations

oDevelopment, implementation and integration

CLEC

Cellular/Mobility

Backhaul

Wireless

oVice President of Service Delivery

Three direct reports

Staff of twenty five

oVice president of Network Operations

Six direct Reports

Staff of thirty five

oRegional Director of Network Operations

Seven direct reports

Staff of 45

oDirector of Operations

Three direct reports

Staff of 30

Developed and promoted Operations Managers for new Houston and Atlanta markets

oDirector of Solutions Engineering/Sales Support

One direct report

Staff of six

oManager of Operations

Seven direct reports

Service Delivery

oInstallation and customer acceptance

CLEC

Cellular/Mobility Backhaul

Wireless

Service Assurance

oNOC, network integration, monitoring, acceptance testing and trouble ticket management (MTTR)

CLEC

Cellular/Mobility Backhaul

Wireless

Disaster Recovery

oNew York City Mayor’s Task Force for Network Disaster Survivability and Recovery

oInitial Member of New York City’s Mutual Aid & Recovery Services (MARS) Committee

o1992 World Trade Center Network Recovery

Technical

Ethernet

oEthernet Dedicated Internet (EDI)

oEthernet Network Services (ENS)

oEthernet Private Line (EPL)

oEthernet Virtual Private Line (EVPL)

oFiber, copper and microwave mediums

oFiber to the Tower (Cell backhaul)

SONET/DWDM

oDevelopment, implementation and integration of a CLEC, SONET based Fiber Optic self-healing ring lighting 400 plus buildings in New York, New York

oDevelopment, implementation and integration of a CLEC, SONET based Fiber Optic self-healing ring lighting 300 plus buildings in Philadelphia, Pennsylvania

oDevelopment, implementation and integration of a CLEC, SONET based Fiber Optic self-healing ring connecting the White House, CIA Headquarters, The United States Capitol, Andrews Air Force Base and Goddard Space Center

oDevelopment, implementation and integration of a CLEC SONET based Fiber Optic self-healing ring for the World Trade Center

This was the only network to survive the first terrorist attack on the WTC in 1992.

oDevelopment, implementation and integration of a CLEC SONET based Fiber Optic self-healing ring for the New York Stock Exchange, American Stock Exchange and the Commodities Exchange in New York City

oFiber to the Tower (Cell Backhaul)

Microwave/Wireless

o450 Site backhaul deployments for T-Mobile in Minneapolis, St. Paul, MN utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the T-Mobile MSCs.

o300 Site backhaul deployment for Sprint in Richmond, Newport News, Norfolk and Virginia Beach, VA utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the Sprint Richmond and Virginia Beach MSCs

oSprint NASCAR Richmond International Speedway aggregating all speedway backhaul onto a Ceragon Air Fiber dual OC3 MW backbone to the Sprint Richmond MSC

o275 Site LTE backhaul deployments for Verizon Wireless in Minneapolis, St. Paul, MN utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the Verizon MSCs.

o600 Site backhaul deployment for AT&T Mobility in Pennsylvania, New Jersey and Delaware utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the AT&T MSCs.

Dark Fiber/Lambda Wave

oFiber to the Tower (Cell backhaul)

Voice/Trunking

oVoIP

oVLAN

oSIP Trunking

oPBX

Type II

oMetro-Ethernet

oNetwork to Network Interface (NNI)

oEnd to end EVC acceptance testing

PROFESSIONAL EXPERIENCE

01/2017-Present Widelity Telecommunications Project Manager

Serve as primary contact with customer and IT/technical personnel/vendor/reseller

Establish and manage to dates required for on time completion of network and/or product activations and evaluate impact of change to the overall installation timeline

Identify and escalate risks, issues, and gaps that could impact timelines, goals, and installation of network and/or services; develops, triggers, and manages mitigation plans for installation of services

Plan agendas for and facilitate required meetings; prioritize and drive cross-functional activities as related to the installations being managed, and develop and manage communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports

Collaborate with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion

Review sales contracts and validate services with customers to ensure accuracy of product orders

Support multi-location customers with multiple services at each location by managing the installation of the customers' services

Interface with customers in regards to their Fiber Optic, Fixed Wireless, Ethernet, and Advanced Voice products during installation of services

08/2016-01/2017 Aramark Project Manager Infrastructure IT

Managed successful migration of corporate MPLS network from Sprint to AT&T

o76 locations

oThree Data Centers

oFour Call Centers

Coordinated the MPLS migration of Interactive Intelligence sites from Sprint to AT&T

Managed the MPLS migration of data and call centers from Sprint to AT&T

Launched BVoIP/SIP trunk migration from Sprint to AT&T/GTT

oPorted 3,000 combined DIDs and Toll Free numbers

01/2016-06/2016 Broadband Development Group Technical Project Manager

Establish and manage to critical dates required for on time completion of customer network activations; Evaluate the impact of changes to the overall project plan

Day to day deployment task management of internal, external and in-market cross functional teams ensuring successful completion of deployments within scope, schedule and budget

Proactively review and validate deployment project plans identifying risks, issues and gaps that could impact project timelines and goals; develop corresponding mitigation plans in collaboration with their management and cross functional teams

Plan the agenda for and facilitates project team meetings

Prioritize and drive cross-functional activities as related to the project scope

Implement quality assurance practices to ensure quality handoffs between cross functional groups

Develops and manage communications and summary reports for various audiences based on deployment project plans and status; provides accurate project status information in the form of formal briefings, program/project coordination meetings, and written/graphic reports

Escalate issues requiring action or decisions to manager, as necessary.

Accountable for deployment project plans, schedules, delivery within budget, and quality of all project elements.

Maintain effective business and field communications and relationships

Initiate and maintain customer relationships from receipt of order through service test and handoff

03/2015-10/2015 Broadband Development Group Technical Project Consultant

Proactively review and validate deployment project plans identifying risks, issues and gaps that could impact project timelines and goals; develop corresponding mitigation plans in collaboration with their management and cross functional teams

Plan the agenda for and facilitates project team meetings

Prioritize and drive cross-functional activities as related to the project scope

Implement quality assurance practices to ensure quality handoffs between cross functional groups

03/2014-12/2014 AT&T Mobility via QuadGen Wireless Solutions NSB Integration/Testing Project Manager

Manage Turf Vendor and Integration & Optimization Vendors for the Michigan/Indiana Market

Responsible for the on time delivery of New Site Buildouts, cell site integration and optimization in Michigan and Indiana

oAlcatel Lucent

UMTS

LTE

GSM

oEricsson

UMTS

LTE

GSM

Achieved 100% On Air projections for 2014 New Site Build Schedule

Experience with Program Administration & Controls for the Enterprise (PACE)

Experience with AOTS Mobility Ticketing System

Experience with AT&T SwiftTrac National Tracker System

Responsible for all acceptance testing and documentation

oCall testing

oE911 Testing

oVoice over Long Term Evolution (VoLTE)

oNEA Testing

05/13-09/13 Business Only Broadband; White Plains, NY Service Delivery Consultant

Managed design, implementation and integration of licensed microwave 10Gbs disaster recovery links

Created service delivery process documentation

Negotiated leases for site access

Managed installation contractors

oNegotiated contracts for civil and tower work

01/11-02/13 Comcast Business Class ; Philadelphia, PA Business Process Consultant

As a member of the New Product Launch Team I attended Joint Application Design (JAD) Sessions for Order Management, Provisioning and Billing Systems

Worked in team environment to collect requirements and document Business Use Cases

Develop and Document Task Processes for Comcast Business Class Service Delivery Teams

oEnd to End Level 0 Process Flows and Level 1 and 2 Task Flows

Metro-Ethernet

Ethernet Dedicated Internet (EDI)

Ethernet Network Services (ENS)

Ethernet Private Line (EPL)

Ethernet Virtual Private Line (EVPL)

Cellular Backhaul

Time Division Multiplexing (TDM)

Ethernet

Business Class Trunking

SIP Trunking

Primary Rate Interface (PRI)

Broadsoft Switch Provisioning

Network Engineering

Customer Premises Equipment (CPE) Configuration

Edge Router Configuration

Super Upstream Router (SUR) Configuration

Core Router Configuration

Business requirements

Process Documentation

Process Testing

Provisioning

Enterprise

Small, Medium Business (SMB)

Cellular Backhaul

Ethernet

Trunking

Comcast Business Class ; Philadelphia, PA Continued:

Document Processes for Comcast Business Class Operations Support Systems

oAmdocs Cramer Provisioning,

oCentury Order Management

oAmdocs Billing System

oCSG International Billing System

Developed new documentation standards

oMethods and Procedures

oJob Aids

oUser Content Guides

Developed and documented legacy migration process

oMigrating from legacy network to Metro-E network

oCustomer communications

oCutover process

Developed and documented Type II installation and turn up process

oPurchasing telecommunications services for Type II services

oNetwork to Network Interface (NNI) installation, configuration, testing and network integration

oEnd to end EVC acceptance testing

Supported Business Readiness Testing (BRT) and User Acceptance Testing (UAT)

11/09-08/10 SkyFiber; Plano, TX Vice President of Service Delivery

Developed customer support team for United States, Canada and Mexico

Created service deliver and service assurance process and procedure documentation

Develop key installation and maintenance procedures and solutions for network operations

Directed the activities of Installation Technicians

Implemented contractor support program for network implementation

oNegotiated all vendor contracts nationally

Planned and managed network implementations, integrations and migrations

Communicated with customers and partners on project planning, implementation, migration and maintenance

07/09-11/09 SkyFiber; Plano, TX Director of Sales Support Engineering

Support sales team on pre-sales customer meetings

Evaluate SkyFiber solutions within the customer’s network

Created service configurator and proposal generator

Developed Project Implementation Package (PIP) and close out documentation

01/07-02/09 Telecom Transport Management, Seattle, WA Vice President of Field Operations

Directed construction, implementation network integration and operations of hybrid fiber optic and microwave cellular backhaul networks

o350 Site UMTS deployment for AT&T Mobility, Sprint, T-Mobile and nTelos in Richmond, Newport News, Norfolk and Virginia Beach, VA utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the AT&T Richmond and Virginia Beach MSCs

oSprint NASCAR Richmond International Speedway aggregating all Sprint backhaul onto a Ceragon Air Fiber dual OC3 MW backbone to the Sprint Richmond MSC

o450 Site backhaul deployment for Verizon Wireless and T-Mobile in Minneapolis, St. Paul, MN utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the T-Mobile MSCs

o500 Site backhaul deployment for AT&T Mobility, Sprint, Verizon Wireless and T-Mobile in Pennsylvania, New Jersey and Delaware utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the T-Mobile MSCs

Develop key installation and maintenance procedures and solution documentation for network operations

Directed the activities of Installation Technicians

Achieve site and circuit migration goals supporting LTE, UMTS, CDMA, GSM TDM and Ethernet Mobility/Cellular Backhaul Networks

Telecom Transport Management, Seattle, WA Continued:

Coordinate cell site civil and tower construction and Installation tasks Including site acceptance and circuit migration to TTM cellular backhaul network.

Managed operations managers and technicians

Interface with sales team and peers of all major wireless carriers

Develop and manage National Operations Center (NOC) interfaces and procedures

oPurchased all telecommunications services for NOC surveillance network

Oversaw service assurance processes ensuring internal and external SLAs were met

Budget management for network operations

oNegotiated pricing on all material and supply contracts

oReview and approval of all vendor invoices

12/05-01/07 Telecom Transport Management; Seattle, WA Director of Operations

Oversaw startup of Virginia cellular backhaul network operations

Manage daily circuit installation and migration schedule supporting cellular backhaul of UMTS, CDMA and GSM networks.

Manage and coordinate cell site civil construction, installation and circuit migration activities

oNegotiated pricing on all material contracts

oReview and approval of all vendor invoices

Manage operations technicians and consultants

Develop key installation and maintenance procedures and solutions for network operations

Purchased broadband services (OC12-OC48) services for leased optical backbone06/05-12/05

06/05-01/07 Telecom Transport Management; Seattle, WA Network Facility Consultant

Conduct cell tower site surveys to support network design for fiber to the tower

Verified and documented site data (Antenna heights, GPS locations, tenants, Power))

Communicate cell site idiosyncrasies relative to network design

Select LEC, ILEC and CLEC network providers for fiber to the tower

oNegotiated pricing and contract terms

Established Service Level Agreements (SLAs)

01/04-06/05 Premier Companies, Lancaster, PA Project Manager Voice & Data Service Delivery

Purchase telecommunications services for VPN, Frame Relay, MPLS, switched and dedicated voice services

Accept and coordinate telecommunications orders representing thirty telecommunications carriers including invoice review and approval

Managed installation and migration projects for VPN, Frame Relay, MLPS, switched and dedicated voice services

Managed cutover activities for carriers, vendors and customers for system and service activation

10/97-01/04 Sawdust Memories; Lebanon, PA Developer

Owned and operated The Grateful Bean Café in Elizabethtown, Pennsylvania

Created twelve new jobs in downtown Elizabethtown, Pennsylvania

Purchased and renovated a 175 year-old building in Elizabethtown, Pennsylvania

Purchased and renovated two 150-year-old buildings in Historic Downtown Lebanon, Pennsylvania

01/94-09/97 MFS WorldCom; Washington, DC Regional Director of Operations

Directed network operations teams for major Competitive Local Exchange Carrier (CLEC) in

New Jersey, Pennsylvania, Delaware, Maryland and Washington, DC

Served as technical liaison offering sales support in six markets

Budget management for Mid-Atlantic operations teams

Created co-location methods and procedures for Internet Service Providers and Wireless Communications Companies

Managed the installation and migration of mobility/cellular backhaul circuits

Led network expansion efforts in Mid-Atlantic Region

06/90-01/94 MFS Telecom; New York, NY Director of Operations

Supervised startup of New York City network operations team

Negotiated vendor contracts and agreements

Established material procurement and supply chain process

Revenue growth from zero to $252,000,000 annual

Hired technicians, managers and vendors for New York City operations team

Supervised co-location installations with Verizon in all New York City Central Offices

Negotiated Right of Way and Method of Procedures for fiber optic network expansion into New York City buildings and towers

oNew York and American Stock Exchanges

oWorld Trade Center

oWorld Financial Center

Served on New York City Mayor’s Task Force for Network Disaster Survivability and Recovery

09/88-06/90 MFS Telecom; Philadelphia, PA Operations Manager Philadelphia Market

Supervised startup of Philadelphia network operations team

Hired technicians and vendors for Philadelphia network operations team

Negotiated vendor contracts and agreements

Established material procurement and supply chain process

Negotiated Right of Way and method of procedures for Network Expansion into Philadelphia buildings and towers

oPhiladelphia Stock Exchange

oLiberty Place

oMellon Bank Center

Provided technical sales support for Philadelphia Region

Supervised co-locations with Verizon in all Philadelphia Region Central Offices

Directed circuit installations and migrations from the Local Exchange Carrier to MFS Network

Prepare ‘as build’ documentation for all on-net equipment installed

01/85-09/88 Sprint; Philadelphia, PA Fiber Optic Network Specialist

Installed and maintained optical transmission equipment on long distance fiber optic network

Maintained fiber optic outside plant backbone and network elements from Washington D.C. to Philadelphia

Managed Sprint technicians and vendors on emergency fiber optic cable restorations.

Supervised fiber optic cable splicing contractors

Organized and updated network records (As Built) and engineering documentation

Maintained digital and analog microwave RF transmission systems in the Philadelphia Region

Supervised microwave contractors

01/83-12/84 Calso Communications; Washington, DC PBX Installation Technician

Installed and maintained digital PBX and Key Telephone Systems.

Managed the installation of PBX Communications System for the Washington D.C. Detention Center.

Managed the installation of coax and twisted pair outside plant network for the Hudson River Psychiatric Center in Poughkeepsie, New York, linking 53 campus buildings with underground and aerial copper plant.

Supervised system migrations and cutovers from existing systems to new systems

EDUCATION

Lebanon Senior High School Business Studies Diploma May 1975

Harrisburg Area Community College General Studies No Degree May 1979

Perce University Telecommunications No Degree May 1986

Widener University General Studies No Degree Sep 1995

PROFESSIONAL TRAINING and CERTIFICATION

Zenger Miller

Front Line Leadership

AT&T Technologies

DDM 1000 Lightwave Multiplexer, Installation and Maintenance

FT Series G Lightwave Multiplexer, Installation and Maintenance

Lightguide Cable and Apparatus Fundamentals

D4 Channel Bank Installation and Maintenance

Rockwell Collins International

LTS 1565 Lightwave Multiplexer, Installation and Maintenance

570 Digital Automated Cross Connect System

Digital Switch Company

DEX Optical Automated Cross Connect System

Brand Rex Fiber Optics

Principles of Fiber Optics

Fiber Optic Fusion Splicing

Fujitsu

Focus Elite Digital PBX Installation and Maintenance



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