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Customer Service Manager

Dover, New Hampshire, United States
January 10, 2019

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N A. K

* ******** ***, *****, ** ***** 603-***-****

Experienced Administrative Assistant & Event Planner with strong communication, relationship building and time management skills. Considered passionate, dedicated, driven and a valuable addition to any team. Excellent at juggling multiple tasks and working under pressure. Multitasker

Problem Solver

Detail oriented





Customer Service Skills


Fast Learner



Transaction Coordinator, 2016 to Current

Kenyon Team Realty – Dover, NH

Transaction Coordinator for a fast-paced real estate agency. Coordinated transaction timelines for each client. Communicated with Lenders and Title Companies on a daily basis to ensure all financial deadlines are met. Scheduled and coordinated closing with all parties involved. Reviewed documents meticulously for compliance. Provided value to every client. Planned agency events to become more involved within our community. Equipment Manager, 2009 to 2018

Seacoast Swimming Association – Dover, NH

Ordered merchandise, maintained constant contact with vendors, parents, and coaches, managed inventory and monetary transactions. Delivered equipment in a timely manner. Cafe Food Preparations, 2013 to 2016

Fresh Picks Cafe ~ Horne Street Elementary School – Dover, NH Food service prep work for elementary cafeteria students. Provided cooking services when needed. P S



Race Director, 2006 to 2016

Moms on the Run ~ Mother's Day 5k Run/Walk – Dover, NH Actively solicited corporate sponsorships, as well as planned and organized the race. Delegated job responsibilities to the teams of volunteers. Educated and created awareness for local non-profits organizations within the local community. The event attracted over 1,000 participants and we donated over $75,000 to the local non-profits.

Assistant Coach, 2003 to 2006

Girls on the Run – Dover, NH

Educated girls about self-esteem, instilled confidence and provided encouragement. Organized games and activities.

Leisure/Corporate Agent, 1998 to 2000

Carlson Wagonlit Travel – Portsmouth, NH

Planned extensive travel as well as last minute travel for the sales team and other employees of Heidelburg. Education Manager, 1997 to 1998

MBNA America Delaware – Wilmington, DE

Education Manager for a newly developed travel department. Pioneered the banks travel department within a call center environment. Trained the call center agents on phone etiquette and travel arrangements, as well as educated the representatives on airport codes, airline regulations, customer engagement, and sale closure. Leisure/Corporate Travel Consultant, 1992 to 1997

Morrison Travel Agency – Rockland, ME

Planned travel arrangements for leisure and corporate agents. Extensive knowledge of domestic and European travel. Booked cruises, Disney vacations, European tours, rail passes, luxury vacations, and Foreign Independent Tour getaways. Great understanding and flexibility for last minute vacation plans and corporate travel arrangements.

References provided upon request.

Associate of Science: Business Management, 1992

Casco Bay College - Portland, Maine

Travel Tourism Certificate: 1992



Casco Bay College - Portland, ME

Certified Travel Associate : Travel, 1998

Institute of Certified Travel Agents - Wellesley, MA

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