Customer Service

Heather E. Highfill

(Stella)

**** ******** **.

Norman, OK 73072

Tel: 918-***-****

Email: **************@*****.***

Confident and outgoing service professional with close to 12 years of experience in customer service. Aspiring nurse with strong communication and organizational skills who loves working with people and helping in any way necessary.

Work Experience

April 2017- December 2018 Das Bootcamp/Royal Bavaria Norman, OK/ Moore, OK

Server

Maintained knowledge of German food and beer

Helped guests make decisions

Made and poured own drinks

July 2015- January 2017 Wirtshaus Hollywood, CA

Head Server, Bartender

Worked as only server or with a partner in fast-paced and high-volume environment

Average sales $2500 a shift

Knowledge of German beer, wine, and food; help guests make decisions based on that knowledge

May 2013- November 2015 P.F. Chang's Burbank, CA/Tulsa, OK

Bartender

Worked behind the bar alone and/or with a partner, waited on guests as well as made drinks for all tables in restaurant

Handled a drawer/provided change for all servers in restaurant

Regularly kept track of stock for beer, wine, liquor, and fruit

May 2012 - January 2013 Baker St. Pub and Grill Tulsa, OK

Cocktail Waitress

Served guests lunch, dinner, and drinks

Vast knowledge of beers and drinks on menu

Maintained crowd control

Sep 2008 - Sep 2014 Old Navy Tulsa, OK

Sales Associate

Worked cash register and maintained a drawer

Checked out guests and handled online and in-store returns and exchanges

Kept the store neat and orderly and trained new employees

Education

2009-2013 University of Oklahoma Norman, OK

B.F.A., Drama

2013 Tulsa Community College Tulsa, OK

General Studies

2017- 2018 University of Oklahoma Norman, OK

Biology, Pre-Nursing

Skills

Over 5 years of experience working with Aloha

Experience working with Focus and Micros

Confident worker with excellent communication skills

Very comfortable in high traffic and fast paced work environments

Able to perform efficiently in both individual and team projects

References

Available Upon Request

Contact this candidate