Customer Service Manager

BEVERLY MCGEE

*

*

*

*

H

a

r

d

i

n

g

A

v

e

.

Edmond, Oklahoma 73013

Phone 405-***-****

Email: *******.*******@*****.***

Summary Quality of Experience Management Systems (QMS)

Analysis of Quality Data, Metrics and Process Flow

Root Cause and Corrective Action Process

Analysis of Supplier Proposals and Material Reviews

Raw Material Replacements according to Product Specification

Engineering Specifications and Drawings

Project Management, Technical Advisor, Safety Advisor, Logistics-Hazardous Goods/Waste Water / Wastewater Requirements for Public Drinking Water and Industrial Wastewater

GC, FT/IR, Rheology/Viscosity, Acid/base titrations, Karl Fisher, Parr Micro Pressure Reactors, CST, and various wet chemistry

Sales Networking, Marketing, Promotions, Contract Negotiations, Patent Discovery

LIMS systems, GHS Safety Data Sheet generation

Certified Secondary Educator Chemistry/Biology

Proficient in all Microsoft Suites products

Work Experience

Gas to Liquid Fischer Tropsh BioFuel Technology– 3/2018 to 9/2018 Velocys, Inc. Pilot Plant, Oklahoma City, Oklahoma Certified Shipment of Hazardous Goods and Materials Coordinate sample and data collection for pilot plant project GC analysis and reporting for in process and finished products Manage SDS database for site materials and finished products

Customer Service Professional -12/2017 to 4/2018 (tax season 2017) H&R Block, Edmond, Oklahoma (part time/temporary)

Set Appointments for Tax Professionals

Recruit new business

Cashier

Quality Assurance Professional, 5-2017 to 11-2017 BPL Plasma Technologies, Stillwater, Oklahoma, Kansas City, MO, Bowling Green, KY Multi-state Quality Training

Sales/Office Manager, 3-3016 to 12-2016

AAA Advanced Tree Experts, Edmond, Oklahoma

Personal growth experience in sales, branding, networking and promotions.

Director of Technical Operations, Board Member – 5/2016 to present Tribal Consortium, LLC. Oklahoma City Oklahoma

Advisory role in a startup company providing unique pumping unit design, contaminant reduction products and services and specialty chemicals used in petroleum production and exploration

Director of Research & Development - 5/2014 to 1/2016 Energy & Environmental Services, Oklahoma City, Oklahoma Developed a Quality Assurance Program to ISO standards of excellence. Develop new products and technology, evaluate inventive technology and ascertain if said technology is effective in O&G exploration, design test procedures, evaluate and provide data for use in proof for application of patents. Consult with experts in the Oil & Gas industry to provide expertise in the design process. Using new GHS system, author new SDSs and edit all current MSDSs to the new GHS format.

Chemist/Research & Development – 6/2004 to 4/2014 WEATHERFORD, PCHEM DIVISION, Latexo, Texas

Communicate with sales, product line manager and research team to develop custom products and blends used in the petroleum industry worldwide. Involved in all facets of project formulation, design, synthesis and production. Solely responsible for maintaining all research databases for current formulations as well as historical projects. Advise Procurement Team regarding all new raw materials. Develop procedures for the evaluation of raw materials replacement. Develop and maintain quality control program for both raw materials and finished products.

Teacher/HS Biology and Chemistry - 8/2001 to 5/2003 DIBOLL ISD, Diboll Texas

Award Winning Environmental Club (TEACH) Coordinator at DISD in association with Angelina Beautiful Clean and Keep Texas BeautifulScience Fair Coordinator – 2002, and 2003.

Environmental Laboratory Manager - 6/1996 to 3/2001 Angelina & Neches River Authority, Lufkin Texas

Management of water analysis team including interviewing, hiring, and scheduling. Responsible for budget and purchasing for the lab, QA/QC and reporting to State of Texas as well as ANRA board members. Worked closely with TNRCC and EPA to maintain yearly lab recertification and to implement current and ‘best laboratory practices’.

Implemented the ‘Hexane Method for Extraction of Oil and Greases’, then taught other agencies how to incorporate this method.

Elected by my peers as President of Lab Analysts of East Texas. EDUCATION

Stephen F. Austin State University

Nacogdoches, Texas December 18, 1994 Honors Graduate Alpha Chi National College Honors Society Member

Bachelor of Science and Mathematics - Biology/Chemistry Emphasis in Ecology/Limnology/Water Chemistry/Microbiology Special Studies in Forestry Department with Dr Bilan, known globally in his field Special Studies in Chemistry with Dr Boring, Dean of Chemistry Secondary Education Degree - Lifetime Certification ACTIVITIES, ORGANIZATIONS, AND HONORS

Angelina Beautiful Clean Campus Coordinator, Biology and Chemistry Honors Society, President of Pineywoods Laboratory Analyst Society of East Texas Chapter TWUA, Alpha Chi Honors Society, National Honors Society of Hudson ISD, National Arbor Foundation, Angel Tree Foundation, Nominated for Outstanding Woman of the year 2016 by National Organization of Professional Women Elected by my peers as President of Pineywoods Laboratory Analysts Society of East Texas Chapter of Texas Water Utilities Association, TWUA

Association of Desks & Derrick Club Energy Industry Association, Angelina Beautiful Clean, Keep Texas Beautiful, Eco-Camp summer program for children.

Contact this candidate