Data Entry Customer Service

ONEYDA PEREZ

*** *. **** ***. #*** Burbank, CA **505 650-***-**** *******@*****.***

Bilingual

Organizational Ace

QuickBooks

Administrative and Executive Support

General Accounting Support

Bookkeeper

SKILLS AND ACCOMPLISHMENTS:

Computer Literate-Microsoft Word, Excel, PowerPoint, Outlook, QuickBooks, Internet,

Company Specific Software,

Bilingual-Fluent in English and Spanish

Filing and Data Archiving- maintenance of filing systems and storage

Administrative Support-keyboarding 45wpm, excellent telephone skills, knowledge of office equipment

Accounting Support- account payables, excel worksheets, 10 key

Administrative Skills

Professionally answered 10 line phones and transferred calls to appropriate staff; Averaged 150 calls daily.

Trained over 20 part-time staff on accounting practices and filing system.

Coordinated luncheons for over 10 reps and office staff once a month as part of monthly staff meetings.

Assisted with travel plans for president and sales staff; both domestic and international. Arranged and negotiated rooms and flights with airlines and hotels.

Maintained accurate up-to-date customer files for over 1500 clients both international and domestic.

Served as liaison for sales representatives and customers by researching appointment availability, communicating information to clients, and scheduling appointments.

Sorted and distributed daily mail

Purchased office supplies and restocked lunch/break room based on staff needs and feedback.

Bookkeeper

Reconcile monthly bank statements.

Prepare checks from invoices, purchase orders and check requests.

Input and fund bi-monthly payroll.

Prepare bank deposits for armored car pick up.

Prepare monthly, quarterly and yearly Parish financial statements.

Prepare annual Parish Fiscal Year End report for Archdiocese.

Attend Finance Committee meetings.

Complete annual Parish self-review.

Prepare three year on site consultation.

Maintain and purge records according to Archdiocese guidelines.

Prepare and mail special collections to Archdiocese.

Carry out all parish and Archdiocesan financial deadlines.

Input weekly contributions into parish-soft database

Register new parishioners into parish-soft database

Assist with St. Vincent de Paul volunteers

Run monthly contribution reports for school families and forward to principal and school bookkeeper

Back-up for secretary and faith formation coordinator

Accounts Payable Skills and in house collections

Entered data for 200+ incoming vendor bills on a daily basis using Lawson software.

Managed vendor accounts by tracking payments and answering inquiries.

Verified accuracy of payments before entering into payment system.

Reconciled and distributed payment to multiple vendors.

Generated weekly outgoing checks, including “on-Demand” checks within tight deadlines.

Ensured compliance with monthly accounting deadlines. Handled and assisted in payment extensions (30 day, 60 day or 90 day) for those customers who could not pay full amount for purchases. Settling debt owed/ to avoid customer default on payments.

Customer Service Skills

Handled customer inquiries about new products, price ranges, and inventory in-stock.

Possessed exceptional ability to build productive relationships, resolve issues and win customer loyalty by developing one-one rapport with customers.

Handled English and Spanish inbound and outbound calls

Resolved customer issues on products and shipments by listening to client concerns, offering alternative shipping options, and explaining manufacturing details

EMPLOYMENT HISTORY:

Data Entry Insight Global September 2018-October 2018

Administrative Assistant Office Team April 2018-July 2018

Bookkeeper Accounting Principals March 2018-April 2018

Bookkeeper St. Veronica Church February 2016-January 2018

Front Desk La Cuesta Inn March 2015-January 2016

Support Staff Something Different Antiques February 2015-September 2015

Daycare Coordinator San Luis Obispo Nazarene Church July 2012-February 2016

Patient Care Coordinator Conversio Health September 2014-January 2015

Office Assistant Diocese of Monterey January 2013-September 2014

Data Entry Hart Employment August 2011- October 2011

Accounts Payable/Receivables Clerk Ajilon Finance December 2005-November 2010

EDUCATION

Bachelors of Arts- English (anticipate completion Summer of 2019)

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