Customer Service Assistant

Eshcol Thomas

Algonquin, Illinois USA +1-224-***-****

***********@*****.***

linkedin.com/in/eshcol-thomas

Education Masters of Finance (MFIN) August 2018

Hult International Business School Boston, Massachusetts

• Member, Finance Club

Bachelor in Business Management and Minor in Finance May 2016 Judson university Illinois, USA

• Judson Student Organization; Commuter President

Experience Sentient Technologies Illinois, USA 2016 – 2017

Administrative/ Finance Assistant. Assisted the customer service department with multiple projects and was part of the billing team within the Finance Department.

• Performed daily reports of open orders to help management plan a timely delivery to customers, also acted as liaison between account managers and customer service representatives.

• Collaborated with the billing team to create a singular template for credit write ups to ensure the right amount of credit was applied to the correct customer’s account.

• Processed and sent customers their order invoices and created adjusted invoices when needed.

• Coordinated with manufacturing facility employees to determine freight cost for shipments.

• Assisted customer service department by organizing files pertaining to customer history.

• Completed the required month end processing of closing out customers balances. Judson University Illinois, USA 2013 – 2016

Research & Circulation Assistant. Ensured that students who wanted to use the library services received the help they needed.

• Facilitated the general functions of the library, which included teaching and assisting students how to utilize the library equipment such as printers, computers and library book collections.

• Corresponded with members of the community who came to use the library and accommodated their requests.

• Researched topics for students and gathered a variety of resources to help them understand the subject matter.

• Evaluated and directed students who required citation and writing help, while still completing an ongoing training individually, which teaches all research assistants on how to explore various peer reviewed websites. Campus Visit Coordinator Assistant. (2013-2016). Coordinated campus visits for prospective students and acted as liaison between visitors and school faculty. Interacted with campus visitors as well as answering questions via email and phone.

Earlier Positions JUDSON UNIVERSITY, Adult Business School Assistant Elgin IL 2015 – 2016 ECKER CENTER, student Intern Illinois, United States 2015 – 2015 JUDSON UNIVERSITY, Campus Visit Ambassador Elgin IL 2014 – 2015 Additional Information Languages: English, Amharic (native), Hindi

Technologies: R-studio, Excel

Volunteer: Tax site specialist with Center for Economic Progress, Jan - April 2016

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