Manager Customer Service

CURRICULUM VITAE OF ZINHLE MTHEMBU

PERSONAL DETAILS

First Names : Zinhle

Surname : Mthembu

Maiden Name : N/A

Residential/Postal : 15 Durkik Place,45 Mount Royal Flat, Umbilo Road, Durban

Telephone No. : 078-***-****

Date of Birth : 4th May 1991

Identity Number : 910-***-**** 083

Gender : Female

Nationality : South African

Marital Status : Single

Dependants : None

Health : Excellent

First Language : IsiZulu

Second Language : English

Hobbies & Interests : Reading and Volleyball

Driver’s Licence : None

Criminal Record : None

Goal : To continuously develop myself as an individual and empower other youth through my successes.

PERSONAL ATTRIBUTES

Effective communication skills

Excellent people skills as

Good time management

Excellent response to instruction and queries

Fast learner

Able to multi-task

SHORT DESCRIPTION OF SKILLS:

Microsoft office applications such as MS Word, MS Excel, MS Outlook and MS Powerpoint.

FORMAL QUALIFICATION

MATRICULATION

Institution : Star of the Sea High School

Qualification : Grade 12

Year : 2011

EXTRA TERTIARY EDUCATION

Institution : Dibanisa Learnership

Course : Business Administration

Qualification : NQF Level 4

Period : 3 year still waiting for certificate from SETA

WORK EXPERIENCE

1.EMPLOYER : Supercare Services Group (Pty) Ltd

POSITION : Junior Administration Assistant

SENIOR : Regional Manager – Zakithi Tembe

CONTACT : 072*******

PERIOD : 2year

Typing - Letters, reports, minutes, meeting notes.

Filing and control of ISO paper flow.

Provide general admin support to Regional Manager, Operations Manager and Area

Managers – photocopying, printing, laminating documents, creating files, ordering stationary, placing stores and uniform orders, co-ordinating information flow from sites to Ops Team.

Maintain filing for 648 – copy of ID’s, presentations, minutes, correspondence from

staff/unions/clients, orders.

Co-ordinate the submission of worksite activities from the learners on site to the

training department.

Receptionist duties at Main Reception and at office level.

2.EMPLOYER : Ignition group

POSITION : Customer service

SENIOR : Manager - Amanda

CONTACT DETAILS : 071-***-****

PERIOD : 1year

REASON FOR LEAVING : Personal obligations

DUTIES:

Tele sales and marketing new products

Data capturing of sale calls

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