hotel Manager

Kamal Manoja

C – ***, Avantika, Sector–*, Rohini, Delhi 110085

Land Line: +91 – 11 – 27518249 (Res.)

Cell Phone: +91 – 95 6012 5006

Email: *********@*****.***

PERSONAL SUMMARY

A energetic, talented and driven hotel manager with a real passion for delivering a first rate service to guests and maintaining excellent relationships with them to encourage repeat business. Having a proven track record of running successful operations that nurture and grow the business, cut costs whilst at the same time maximising profits. Possessing the experience and initiative to further bolster a hotel’s reputation and commercial success.

Looking to join a reputable and exciting hotel group where I can progress quickly and have the opportunity to develop an enviable career profile.

CAREER HISTORY

HOTEL SHIVA INTERCONTINENTAL (Five Star Hotel)

HOTEL MANAGER - (31st Jan 2009 to 12th Nov 2018)

Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also its profitability. In overall charge of daily operations of all departments.

DUTIES:-

Effectively managing the daily operations of the hotel

Making sure that guests have a good first and last impression of the hotel.

Recruiting staff, training them up and then monitoring their performance.

Managing and setting room rates.

Engaging and motivating staff to do better.

Constantly focusing on profitability and growth.

Striving to create a relaxing and welcoming ambience for customers.

Making sure presentation, recipes and services are consistent throughout the hotel.

Demonstrating visible operational leadership and management to the hotel staff.

Supervising the activities of the reception staff.

PROFESSIONAL EXPERIENCE

Competencies:

Promoting a culture of continuous improvement throughout the hotel.

Knowledge of health & safety regulations, food safety, licensing laws and cash handling.

Having a solid understanding of all hotel functions.

Ability to identify, understand and give priority to urgent issues.

Planning ahead whilst at the same time organising short term activities.

Personal:

Possessing a friendly personality and charisma to connect with a diverse clientele.

Doing everything with the hotel customers in mind.

Excellent presentation skills.

Adaptable and having a hands-on approach to running the hotel.

Spotting opportunities before others.

Able to deal calmly with challenging situations

Self motivated and having a pro-active mindset.

EDUCATION QUALIFICATIONS

10th Passed from CBSE, Delhi Board.

12th Passed from CBSE, Delhi Board.

Under Graduate (Passed B.A. 2nd Year) from Delhi University.

COMPUTER LITERACY

Diploma in Computer Application (Window 95/97, MS Office & Internet).

Personal Profile

Date of Birth: 31st January 1979.

Father's Name: Shri. Mohal Lal Manoja.

Marital Status: Unmarried.

Language Known: Hindi & English.

Hobbies: Reading Books.

Present Salary: Rs.25, 000/- + perks.

Expected Salary: Above 30,000/-

Date:- (KAMAL MANOJA)

Place:-

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