Management Manager

MD ASHFAQUE SIDDIQUE

Toronto, ON (flexible to relocate)

www.linkedin.com/in/ashfaque-siddique-6560a5105/

416-***-**** – ******************@*****.***

Intensively experienced in Business Analysis and Project Management.

PROFILE

More than 8 years of experience IT and banking sector specialized in developing standards; process improvement; project management; vendor management; statistical analysis.

Have proven experienced in gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects

Excellent interpersonal, communication and negotiation skills

Certified ITIL, extensively used Global Service Desk (GSD) for ticketing, change management and incident management.

Good understanding of financial instruments and have proven organizational & management skills

Experienced in completing multiple HSBC projects within tight deadline under minimal supervision.

Accustomed with relational database concepts and have knowledge of Excel, VBA, SQL, Visio, Word and PowerPoint as well as core banking application (such as OnDemand, HUB, Captiva, ARC, Archer)

CORE COMPETENCIES

Vendor Management

Process Improvement/re-engineering

Project Management

Record Management

Contract Management

Negotiation

Operations analysis

Budgeting

EXPERIENCE

Manager, Operational Services, HSBC Bangladesh

Mar 2014 – Sep 2018

Worked as the main point of contact between HSBC and the various partner sites where job functions included but were not limited to supporting new vendor launches, vendor performance management and deliver departments business plan in line with bank strategy

Managed a portfolio of 16 critical vendors for HSBC Business Services, with High & Medium Inherent risks, along with 5 Associated Person (AP) Vendors where the total value of the contracts was around USD $10 Million approximately.

Reviewed, identified and implemented opportunities to drive down costs, by eradicating unnecessary process (LEAN) and exploring opportunities for further outsourcing and saved USD $.02 Million through cost saving initiative.

Bid and Quotation Analysis through Cost estimation, Technical and Financial benchmarking and evaluation (i.e RFIs, RFPs).

Introduced new “Electronic Record Management System” for HSBC Bangladesh to manage the lifecycle of documents which helps to increase efficiency over cost and also ensure Regulatory Compliance

Implemented WDM (Workflow Management System), a scan-based document management system for Operational Services. It improved the efficiency level by 45% and reduced dependency on paper based documents.

Coordinated Project SPMIS, a bond management system, Bangladesh Automated Clearing House (BACH) and Bangladesh Electronic Fund Transfer Network (BEFTN) as per central bank guideline

Introduced new “Courier Management System” for HSBC under courier governance project which helped to improvise tracking Mechanism, better customer service, reduced the risk of document lost and finally decreased billing which helped in saving a great deal of money.

Manager, Operational Services, HSBC Singapore

Jan 2015 – Jan 2016

•Successfully led the Operational Services department (HSBC-Singapore) in a $130 Million project; which was initiated to segregate & centralize the customer group and integrate the system as per Singapore regulatory requirement.

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MD ASHFAQUE SIDDIQUE

Toronto, ON (flexible to relocate)

www.linkedin.com/in/ashfaque-siddique-6560a5105/

416-***-**** – ******************@*****.***

•Identified process inefficiencies through gap analysis. Assessed the impact, effectiveness and feasibility of existing process and highlighted recommendations to the Bank’s senior management/process owner to rectify operational inefficiencies

•Planned, organized, and controlled the different activities of the project considering operational efficiency, data accuracy, integrity and consistency Implemented user acceptance testing with a focus on documenting defects and executing test cases.

•Liaised with key business users to gather information on business processes and requirements for assigned projects and worked with other work Stream lead/test lead on analysis the test cases, prepared over 400 test cases & mapping the cases with BRD.

•Prepared weekly project reports for HSBC senior management to update the projects status, upcoming changes and recommendations

•Collaborated with project owners and team members to set challenging but realistic goal within achievable timeline

•Part of the research and development team and help to introduce ” New Smart Form” for HSBC Singapore which removes manual intervention, optimizing efficiency & reduce service SLA by 40% .

•Coordinated and Delivered training and education materials to support the solution, as required and lessons learned from projects

IT Support Specialist, Information Technology, HSBC Bangladesh

Aug 2010 – Mar 2014

•Provided 1st and 2nd IT level support i.e. end user support to over 1200 HSBC employees

•Configured and troubleshot IT equipment- Pc, laptop, printer scanner, Video Conferencing technical support and installation and maintenance Group/Local production software

•Monitored and coordinated the IT Helpdesk Ticket System and properly document and track Incident and problem resolutions

•99% SLA achievement on GSD problem and incident tickets for last 3 years.

AWARDS & RECOGNITIONS

•Ranked as Departmental Top Performer for cost savings initiative, innovative ideas and in delivering out-of-the-box solutions to problems.

•Recognized as “De-risking Champion” for actively contributing to de-risking of the HSBC Bangladesh business - through support of Global Standards, identification/closure of process gaps, strengthening of controls and avoidance of regulatory breach.

•Awarded with prestige of “Anti-Bribery and Corruption Hero” for preventing potential bribery and corruption through appropriate escalation and actions

•Mid-year salary incremented by 17.5% in 2017 for outstanding performance.

EDUCATION & SKILL DEVELOPEMNT

Academic

Masters of science in Computer System Engineering

Graduated 2009

University of East London, UK. (Evaluated as equivalent to Canadian Master Degree)

Bachelor of science in Computer Engineering

Graduated 2007

American International University, Bangladesh. (Evaluated as equivalent to Canadian Bachelor Degree)

Professional Development

•Completed Project Management professional course “Prince2 Foundation”

•Successfully passed in” ITIL foundation” certificate in IT service Management

•Completed training of “Operational Risk foundation and Manager Level”

•Knowledge of ”Lean and Six Sigma” methodologies for process engineering & optimization

•Working towards The Certified Business Analysis Professional (CBAP)

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