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Service Sales

Location:
Katy, TX
Posted:
January 06, 2019

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DANIEL RAHIM, IT DIRECTOR Houston, TX, USA 346-***-****

ac74ui@r.postjobfree.com LinkedIn Profile US Citizen Strategic IT Leader with repeated success guiding global business strategy to achieve maximum operational impact with minimum resource expenditures. Execute complex IT strategies that drive business growth and profitability. Talent for launching programs related to Digital Transformation, Industry 4.0 standards, global service delivery, IT governance, infrastructure development, and project management. Proven expertise delivering enterprise strategy by translating strategic outcomes into clear, actionable operational plans and measurable business processes. HIGHLIGHTS OF EXPERTISE

• MS Azure IaaS/ SaaS/PaaS Cloud based Migrations

• Digital Strategy Roadmap.

• Vendor & Supplier Relationship Management

• Contract Development &Negotiations

• Industry 4.0, Internet of Things (IoT)

• SAP 6.0, Oracle 11i, Syteline ver 9 Integrations

• Global Team Management

• Enterprise IT Security

• Service Delivery Quality Enhancements

• Multimillion-dollar P&L Accountability

• On-Prem/Cloud based DataCenter Management

• Active Directory & O365 Consolidation.

• International Standards &Regulatory Compliance

• Agile & Waterfall Project Management

• Business Continuity & Risk Mitigation Planning

• VMWare, Hyper-V based virtualization using SAN

CAREER SUMMARY

APERGY CORPORATION The Woodlands, Texas April 2017 – November 2018 IT DIRECTOR

A Digital Transformation leader responsible of developing strategy road map for drilling, automation and digital business. Helm IT Strategy and operational improvements to growth-centric IT Standards and Practices. Oversee activities and functions of Infrastructure and enterprise applications group. Manage direct reports of Infrastructure, Engineering, and Application support roles across Global IT Operations.

Key Responsibilities:

Business Relation Manager maintain effective, value-added relationship between IT and business partners. Transform business priorities to clear and achievable IT goals. Plan, visualize and communicate emerging technologies as common business goal.

Infrastructure planning & Asset Management of the enterprise’s data center facilities, across multiple platform such as Windows 2003/2008/2016 servers, Active Directory, VMware ESX, Microsoft Exchange 2010, Symantec Endpoint, Datto NAS Cloud based Backup System.

Product Development Team - Manage daily operational issues related to Power BI, MS Visual Studio Dev Ops and MS Azure platform. This include migrations of Power BI, MS Visual Studio workloads to new MS Azure platform. Provide consumption utilization and value driven analytical reports to team and key management.

Change Management ensuring continuous IT operations by clearly defining CM policy with streamlined templates and faster process by developing and implementing change management tools and activities.

Team Management - hired and mentored highly skill staff, which contribute to obtain organizational goals. Evaluated employee performance on a weekly basis, coached and trained according to increasing quality of work and employee motivation.

Business Continuity Management ensuring continuous IT operations by clearly defining Disaster Recovery plan, Effective Crisis management, avoid single point of failure, Isolate critical system, create redundancy, security and fire protection. Key Achievements:

Reduced IT spending by 40%, saving several million dollars a year through management best practices. Currently manage Global IT Capex and Opex budget activities across global IT organization.

Introduced change management methodology to distribution team. Reduced in High Severity Incidents and downtime by 90% in 6 months improving the critical Incident and Change Management processes introduced new change management policy based on ITIL standards, Continuous process improvements and SLA Management. DANIEL RAHIM Page 2

Active Directory Domain Migration – Assessment, planning, and migration of enterprise Active Directory domain including O365 migration to MS Azure, VMWare, Cisco based LAN/WAN, Datto Backup System, Syteline ERP migration and major Infrastructure upgrade.

Sales Order Automation Project – Developed medium to large-sized data warehouse systems defining business rules to Tableau. Built data warehouse extracts utilizing Informatica and Jitterbit to extract, transform and load data from heterogeneous systems. Export data from Oracle, Syteline, MS Dynamics, SalesForce, QuickBooks and Fishbowl showing daily Sales vs. Targets, Sales by region, Sales by customers.

Digital Transformation - Collaborate with Product Development and Engineering teams to develop “Windrock Spotlight” Edge Device R1, real time performance monitoring solution utilizing key IoT platform of MS Azure. Leveraging Industry 4.0 standards device provides proactive alerts, alarms and health information to upstream O&G business.

Innovation Center – Spearheading a team of individuals responsible of building IoT business digital solution center for system integration, solution demonstration of global clients with a budget of 1M USD.

SharePoint for Digital Business – Leading team of individual responsible of developing SharePoint 2010 platform creating workflows, custom menus, document libraries and digitizing/archiving data for HR, Finance, Sales and Marketing department.

BURCKHARDT COMPRESSION INC. April 2015 – January 2017 DIRECTOR OF GLOBAL IT GOVERNANCE Zurich, Switzerland February 2016 – January 2017 Drive the achievement of corporate vision and strategy by developing and implementing operational tactics spanning change, incident, contract, operations, and team management in the Global IT Division. Translate strategies into operational tactics, and control business processes by developing SOPs, policies, and performance metrics. Consistently achieve quality, profitability, and compliance targets by monitoring, refining, and improving strategic operations and change management strategies. Ensure effective Business continuity, IT Security and Compliance solutions. Key Achievements:

Achieved ISO9001 recertification, leading a project to update documents and translate them from German to English, and designing an MS SharePoint process map to tag IT documents for the external audit.

Overhauled the Contract Management process using ServiceNow, digitizing all contracts in an Access Database and enhancing insights and cost control by enabling expense reporting.

Implemented organizations first issue tracking system - JIRA used for SDLC, Support Desk, Customer Service, Finance, Sales and IT to manage, report and resolve issues

Managed SAP Migration & Administration team. Led the team of project managers responsible of Coordinating SAP cutover activities, functional and technical upgrades from 4.5b to 4.6c within budget, time and quality constraints. Manage policies, procedures, SLA and SAP Training to end users. Created SAP package for IT Service Management, Implement change and incident management, Master Data Management and day-today administration including creating accounts, setting permission, license control etc.

Developed an Operational Dashboard to facilitate process improvements, project management, service management, and change management by reporting weekly outages, deployments, and other IT activities.

Reduced FY2016 IT costs to CHF 1.1M by smart-sourcing several key job responsibilities to India. GLOBAL IT SERVICE PORTFOLIO MANAGER WALLER, TEXAS April 2015 – January 2016 Directed and implemented IT Service Management strategies. Designed Service Catalogue, leading a successful transition to a service-based organization that optimizes profitability and enables service billing for all global company locations. Developed Master and Individual Service-Level Agreements, monitored SLAs and KPIs to achieve ITIL Continuous Service Improvement (CSI) on a daily basis. Wrote the service catalogue, processes, policies, and metrics. Trained and mentored functional managers and external user groups to ensure their compliance.

Key Achievements:

Delivered FY2016 forecasted revenue of $14M by spearheading the IT Service Portfolio’s transition to a global, service-based organization, including developing the 21-service catalogue and all related processes.

Achieved immediate improvements while facilitating future portfolio growth and profitability by developing a scalable Service Model, including a Master Service-Level Agreement, billing process, and cost calculation process. DANIEL RAHIM Page 3

Forged positive stakeholder and customer relationships by maximizing their understanding of the IT Service Catalogue and costs as well as integrating customer expectations into SLAs. STEWART TITLE July 2012 – March 2015

IT SERVICE DELIVERY MANAGER Houston, Texas December 2013 – March 2015 Led strategic planning, implementation, and management of business-aligned IT services spanning a Cisco network, Citrix, Active Directory, Exchange, Aruba, and Cisco wireless technologies. Developed and continuously improved IT infrastructure, planning, projects, and deployments to meet critical business needs, translating customer requirements into functional specifications. Collaborated with stakeholders on critical service delivery enhancements in response to service requests or incidents. Optimized IT service delivery by tracking and reporting service outages, conducting health checks, and analyzing KPIs. Key Achievements:

Enhanced visibility and insight for upper management by managing a daily and monthly operations dashboard, providing statistical analysis, event tracking, and related metrics and reporting capabilities.

Optimized IT Service Delivery team performance and value, aligning process improvements and service enhancements with departmental and corporate Core Beliefs and SLAs.

MANAGER, TELECOM DATA OPERATIONS July 2012 – November 2013 Managed and optimized the data network for a $2B enterprise to deliver operational support for 580 remote sites, including two data centers. Managed risk by limiting and minimizing outages and network latency, implementing rapid and effective solutions and change management controls. Directed and supervised the network engineering team in service delivery and enterprise-level network projects, tracking project progress and status. Built and developed talented team members by leading recruitment and training.

HONEYWELL INTERNATIONAL Houston/Port Arthur, Texas December 2010 – July 2012 TELECOMMUNICATION TEAM LEAD

Led the full project lifecycle to develop and manage complex enterprise networks for clients, including a network spanning 300+ Cisco routers and switches, and administration of 150 Honeywell Experion server nodes. Enterprise architect supporting Data Center network development and a Crude Expansion Project for Shell Motiva Enterprises. Developed network diagrams, project pricing, and plans to achieve project deliverables for clients. NATIONAL BRONZE & METALS, INC. Houston, Texas February 2006 – November 2010 IT MANAGER

Continuously improved IT infrastructure by managing the operations, staff, and service delivery. Managed IT projects to design and enhance to meet evolving business needs. Ensured effective, reliable IT support by overseeing helpdesk operations, and maintained networks and system security for active directory, exchange, wireless, and mobile technologies. Cut significant cost by sourcing competitive pricing, renegotiating contracts, and reorganizing the high maintenance infrastructure. Recognized for exceptional leadership and service delivery with the 2007 Employee of the Quarter and Employee of the Year Awards. EDUCATION&CREDENTIALS

BACHELOR OF BUSINESS AND COMMERCE – University of Karachi, Pakistan Certifications: ITIL v3 Foundation Certificate (2013) Sigma Green Belt Certification Microsoft Certified IT Professional (MCITP) Additional Training, Awards & Recognition:

Implementation of IT Service Management 2016 – Burckhardt Compression Employee of the Quarter 2007 – National Bronze & Metals, Inc. Employee of the Year 2007 – National Bronze & Metals, Inc. German – Foundation A1 Level – Burckhardt Compression BP MS 150 Bike Rider 2018 (Houston to Austin) – MS Society



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