Customer Service Administrative Assistant

KELLY SANDERS

**** ***** **. • Lambertville, MI *8144 • Tel: 734-***-**** • Cell: 734-***-**** • ***********@*****.***

OBJECTIVE

To be able to break out of my current field and apply the skills I have obtained through my many years of experience in a field that has trained me to work under pressure at times, provide excellent customer service, problem solve, handle multiple phone lines, deal with funding, work independently and be a team player. I also have excellent computer skills and have utilized office equipment such as fax and copy machines. I would like to be considered for the Administrative Assistant position. I am confident that this position will be an exciting change for me and also provide you the skills you need to fill this position.

Work Experience

Director of Financial Aid

Professional Skills Institute, Maumee, OH

01/2009 - 06/2018

Performed the following duties:

Processed Title VI funding

Managed two staff personnel and federal work study students

Counseled both current and prospective students in the financial process

Monitored & implemented DOE compliance regulations

Create reports that are used as data control sheets & supervisor reporting

Balance Title IV funds monthly

Completed Dependency Overrides and Special Circumstances

Completed student files

Held and attended managerial meetings

Financial Aid Assistant

Amarillo College, Amarillo, Texas

07/2002 - 08/2008

Advise students (including families) on financial aid status

Complete student files

Manage and process Texas State Grant

Presenter of Texas State Grant presentation

Preformed Assistant Director duties when necessary such as balance Title IV funding and process Special Circumstances

Early Childhood Teacher

Montrose County School District, Montrose, Colorado 08/1992 - 05/2002

Managed classroom

Managed assistant and parent volunteers

Prepared lesson plans

Participant in IEP meetings

Managed parent teacher conferences

Participated in staff meetings

Worked closely with social services when necessary

Participated in family/school functions

Scheduled and participated in home visits

Worked closely with “at risk” families

Worked closely with Migrant families

EDUCATION

West Texas A&M University Canyon, Texas

BAAS in Secondary Education, GPA: 3.475

2006 - 2008

Ashford University Clinton, IA

MA in Early Childhood, GPA: 4.0

2009 - 2011

SKILLS

* Excellent Customer Service

* Proficient in Microsoft Word, Excel, & Power Point

* Excellent Phone Skills using Multiple Phone Line

* Create & Deliver Presentations

* Supervise Staff & Parent Volunteers

* Maintained Federal Regulations to remain in Compliance

* Quickly Learn new Computer Systems

* Used Ed Express and Datatel Software Systems

* Problem-Solver

* Able to work independently

* Objective & Observant

* Proactive

* Maintained and managed all Title IV funding

* Worked closely with the Business Office to keep funds balanced

* Experience with Datatel, EdExpress, and STARS software

Contact this candidate