Customer Service Administrative Assistant

Chance A. Fulfer

**** ******** *****, ******, ***** 78745

**********@*****.***

512-***-****

Objective:

Seeking a challenging position where my skills and strengths can be utilized and add value with a result-driven business impact

Work History:

Kim D. Brown, Attorney, PLLC (2017 - current)

Administrative Assistant

! Coordinate delivery of incoming and outgoing correspondence

! Preparation of scanned and printed packages for client document production

! Travel coordination and delivery service as needed for documents and personnel Internal Revenue Service – Austin, Texas

Tax Examining Technician (2014 - 2016)

• Collection and evaluation to establish new accounts

• Process credit transfers requests, compute tax penalties and interest advisory for customer accounts

• Systems access for current payments status and account status/adjustments

• Implement sound judgment based on taxpayers’ data and responses for balance resolution

• Confirm that clients understand their responsibilities

• Interpret the law, apply for taxpayers tax filing/liabilities Internal Revenue Service – Austin, Texas

File Clerk (2013)

• Records maintenance, extracting, sorting, numbering, batching and filing tax returns and related correspondence

• Receive, open, sort and distribute incoming and outgoing mail

• Forms and letters addressed or routed to various offices

• Review and process outgoing mail. Maintain records for tracking and reconciliation purposes

• Update records to meet the needs of the users

• Review filed material regarding current programs or special projects Sherwin-Williams – Austin, Texas

Sales Associate (2012)

• Customer/territory information

• Estimate potential competitive product testing and comparisons to Sherwin-Williams and brand

• Product demonstrations

• Set up new accounts and work with other internal offices to establish new accounts Noble Logistics – Austin, Texas

Distribution Contractor (2008)

• Provide Distribution Services for inventory distribution outlets

• Interface with purchasers for parts retailers within the Central Texas region Personal Attributes:

• Customer service with attention to detail and case ownership

• Interface effectively with business advisors, economics and accounting services

• Business records and customer data organization and input

• Data entry, office operations customer/vendor communications

• I foster account strength/growth and business loyalty Education:

National American University – Austin, Texas (2012-2013); Medical Billing/Coding Austin Community College – Austin, Texas (1997-2001); General Studies William B. Travis High School – Austin, Texas – National Honor Society, Mu Alpha Theta, Latin Club References:

Available upon request

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