Customer Service Data Entry

Sharikka S. Fraylon

*** ******** ****

Charlotte, NC 28217

Cell: (704) 287 - 8773

E-mail:***************@*****.***

Objective: To obtain a Customer Service position in Charlotte, North Carolina .

Summary: Over 20 years experience providing customer service in various financial &lending/loan settings.

Professional Experience:

Macy's, Charlotte, North Carolina Jul/17-present

Merchandise Specialist

●Set Sales Display

●Report Inventory Count

●Ticket Markdown Merchandise

●Process new Receipts

PMAB, Charlotte, North Carolina Jan/12- July/17

Senior Medical Collector, (Full-time)

Collect Medical Balances

Adhere to HIPPA Law Regulations

Follow Privacy Act

Provide Customer Service

Meet Service Goals

Handle incoming and outgoing phone calls

Mail letters/fax correspondence

Ross Dress for Less, Charlotte, North Carolina May/09- Dec/11

Markdown Lead, (Part-time)

Manage sales and return transactions

Provide great and friendly customer service

Hang and size clothing and shoes

Fold and bag items in a neat manner

Integra Staffing, Charlotte, North Carolina Jan/08- Apr/08

Incoming Payment Processor, (Full-time)

Post payments accurately in a timely manner

Create spreadsheets for every payment processed

Date and time stamp all forms of payment

Document all accounts processed

Integra Staffing, Charlotte, North Carolina Aug/07-Dec/07

Mortgage Clerk, (Full-time)

Review and update mortgage information

Verify employment and income

Make necessary contacts to forward applications

CVS/Pharmacy, Davidson, North Carolina Dec/06-May/07

Shift Supervisor, (Full-time)

Operate cash/store functions

Set up planograms

Assist with stock and all sells documentation

Process photo requests

Provide excellent customer service

Education:

Harding High School, Charlotte, North Carolina – (High School Diploma) Aug/89-Jun/91

Charlotte Urban League, Charlotte, North Carolina- (Secretarial Science Certificate) (1995)

Contact this candidate