Customer Service Manager

Thandeka Vennesa Dladla

Curriculum Vitae

AREAS OF EXPERTISE

Product marketing

Sale

Environmental work

Research

Policy making

Spatial sensing

PERSONAL SKILLS

Attention to details

Go-getter

Strong customer focus

Fast-learner

Innovative and insightful

PERSONAL SUMMARY

Monash South Africa Graduate, double majored in Geography and Environmental Science (Bachelor of Social Science) and Business Management (Bachelor of Business Science)

A committed and highly focused individual with a comprehensive knowledge and great understanding of team work

Easy going by nature and able to get along with people, understanding and acceptance of cultural diversities

KEY SKILLS AND COMPETENCIES

Excellent experience working with people

Ability to perform qualitative and quantitative research with tasks given

Ability to perform well, working under pressure

Experience in working and managing relationships with customers

Excellent skills in policy making

Computer proficient (Microsoft Word, PowerPoint and Excel, as well a GIS based programs (ArcGIS, QGIS)

Committed to excellence, with leadership qualities whilst processing good interpersonal and listening skills to cooperate with future managers and colleagues.

WORK EXPERIENCE (from current employment)

1.Nurses On Call

Regional Marketing Consultant (contract): February 2017- August 2017

Responsible for providing marketing expertise to our clients (nurses and private hospitals) and implementing marketing strategies according to the company’s objectives. Responsible for analysing competitors and tracking feedback. Responsible for recruitment.

Gained experience in improving relationships with existing clients and identifying new opportunities with existing clients. Gained networking skills and developed the importance of building a good relationship with the existing and new clients.

Duties:

Work independently

Recruitment of nurses

Provided written and verbal presentations

Writing of weekly reports

2.Cotton On

Retail assistance (Christmas Casual): December 2016- January 2017

Worked for Body (Active Wear). Responsible for ensuring that customers were attended and that the floor was neat at all times. Ensured that my engagement with the customers was always positive.

Gained networking skills and dealt tactfully with customer concerns. Gained knowledge in being culturally aware because of a diverse range of backgrounds.

Duties:

Customer service

Describe merchandise and explain use, operate, and care of merchandise to customers

Racking up and ensuring that the floor is clean

Maintain knowledge of current sales and promotions, policies regarding payments and exchange and security practices

WORK EXPERIENCE (continue)

3.Cotton On

Retail assistance (Christmas Casual): December 2015- January 2016

Responsible for ensuring that customers were attended and that the floor was neat at all times. Ensured that customers received the best customer service and that my energy level was always positive. Worked over time in order to assist were I could assist.

Gained engagement skills and worked closely with the staff as a team to ensure that customers received the best customer service. Gained experience in dealing tactfully with customer concern and gained knowledge in being culturally aware because of a diverse range of backgrounds.

Duties:

Customer service- Greet customers and ascertain what each customer wants and needs

Describe merchandise and explain use, operate, and care of merchandise to customers

Racking up and ensuring that the floor is clean

Maintain knowledge of current sales and promotions, policies regarding payments and exchange and security practices

4.Isilumko

Promoter: August 2014- June 2016

Responsible for promoting and marketing different organisations and brands.

Gained communication skills, time management skills, and sales skills due to working closely with different clients and customers.

Duties:

Promoting and marketing different product

Presentation for customers

Performing sales and trend

5.MoRadio

Radio presenter (Monash South Africa): July 2014- November 2014

Responsible for reporting news on campus radio every Tuesday.

Gained confidence and improvement in formal speech.

Duties:

Formal presentation

Collecting, reporting and analysing newspaper articles and recordings

Editing

WORK EXPERIENCE (continue)

6.Student Dynamics

Advisor (voluntary work): March 2014- November 2015

Responsible for availing information to learners from disadvantaged communities and advise them about career choices. Work closely with learners to develop a positive attitude towards their education and assisted people living with disabilities and raising awareness about HIV/AIDS.

Duties:

Educating

Mentoring learners

7.Blackheath Church

Teacher (voluntary work): December 2013- January 2014

Responsible for educating children (ages 4-13) during December holidays to help them stay away from harmful substances. Worked closely with the City of Cape Town team and the people from the church who volunteered.

Gained networking skills and liaison skills.

Duties:

Preparing food and activities for children

Teaching and training

LEADERSHIP ROLES AND ACHIEVEMENTS

2012: Mentor- St. Nicholas Diocesan School

2011: Marketing Team- St. Nicholas Diocesan School

2011: Grade 11 Committee- St. Nicholas Diocesan School

2009: Student Representative Council Learner (SRCL) - Ridge Park College

2009: Half colours for swimming- Ridge Park College

2006: Hockey Captain- Clarence Primary School

ACADEMIC QUALIFICATIONS

INSTITUTION: Monash South Africa

NATURE OF COURSE: Bachelor of Social Science

YEAR COMPLETED: 2016

SPECIALISATION: Geography and Environmental Science

Business Management

INSTITUTION: Monash South AFrica

NATURE OF COURSE: Higher Certificate in Social Science

YEAR COMPLETED: 2013

LAST ATTENDED SCHOOL: St. Nicholas Diocesan School-

HIGHEST GRADE PASSED: Grade12

YEAR COMPLETED: 2012

PERSONAL DETAILS

SURNAME: Dladla

NAMES: Thandeka Vennesa

HOME ADDRESS: 194 Castlehill Drive

Newlands West

Durban

4037

POSTAL ADDRESS: 194 Castlehill Drive

Newlands West

Durban

4037

CONTACTS: Cell: +27 (0-72-749-****

Email: *************@*****.***

DATE OF BIRTH: May 14, 1993

ID NUMBER: 930**********

SEX: Female

MARITAL STATUS: Single

DRIVER’S LICENCE: Code B

NATIONALITY: South African

HOME LANGUAGE: IsiZulu

OTHER LANGUAGES: English, Xhosa, Afrikaans

CRIMINAL OFFENCES: None

HEALTH: Excellent

REFERENCES

Fidelia Walker

National Marketing Manager

Nurses On Call

Cell: 083-***-****

Email: *******@************.**.**

Ms Zaynia Naidoo

Body Department

Cotton On

Cell: 072-***-****

Mr Tyrone Beck

Ladies Department Manager

Cotton On

Cell: 076-***-****

Ms Michelle Sharp

National Operations Manager

Isilumko

Cell: +27 (0-82-552-****

Email: ********.*****@********.**.**

Ms Zanele Maphumulo

Scientist Production Manager

Department of Water and Sanitation

Tel: 012-***-****

Cell: 082-***-****

Email: **********@***.***.**

REFERENCES (continue)

Mr Khayelihe Zondi

Student Dynamics

Tel: 031-***-****

Cell: 060-***-****

Email: ******************@*****.***

St. Nicholas Diocesan School

Tel: 033-***-****

Email: **********@**********.**.**

Contact this candidate