JANICE KAMA

***** ****** ***** **., ******* Twp., Michigan 48035

ac73zf@r.postjobfree.com

SUMMARY

Credit/Collections Specialist professional with sound analytical and people skills; charismatic, organized, highly experienced in the reduction of delinquencies, negotiations, and the implementation of procedures/policies. Progressively succeeded in reducing office and business costs, increasing revenues, while improving customer relations.

PROFESSIONAL EXPERIENCE

04/03-03/18 Campbell Foundry Group

Credit/Collections Specialist (Iron Castings and Materials) Manufacturing

Performed the approval of new customer credit or the denial of new credit

Reviewed Experian Business(Individual or Company profile), references and banking information

Meet with customers for resolution of Credit/Collection issues, possible negotiation

Sales meetings to discuss problematic accounts and resolve invoice & delivery problems

Monitor legal findings of the collection accounts sent to agencies and/or attorneys

Assess all shipping discrepancies, billing and tax issues, POD, and application errors

Collection of all accounts over 30 days, a $30,000,000.00 aging, while monitoring risk of 5000 accts

Recommend meetings with sales & customers to discuss options regarding delinquencies

Complete all necessary information to Lien those delinquent projects

Filed Bond Claims on those municipalities that defaulted on their ventures

Analyze agings and collections of accounts 30, 60 days and older

Manage daily release of orders, whether picked up or shipped from 4 locations

Excellent communication skills

Developed department protocol and procedures and assisted with quarterly/annual audits

Implemented the telecommuting operation of credit & collections with absolute success

Requesting write-offs as well as reporting any recovered funds

04/01-05/02 Concert(Global Venture of AT&T)

Debt Collector (Telecommunications)

Collected a portfolio of high end Global Accounts. Settlements and payment arrangements.

Achieved collecting $200,000,000.00 within 7 months from countries around the world.

Work-outs with various International companies, and bi-monthly conference calls to discuss accounts in detail with sales, to better service International customer base.

10/99-12/00 The Village Voice New York, NY

Credit/Collections (Publishing) sold/restructured

Review 7 agings of various advertising types.

Credit & collections including payment arrangements, consultations/meetings with clients

Approve/Deny/Increase credit limits with full credit authority. Respond/Review Charge-backs.

Implement new policies/procedures, D&B credit checks

Create a cohesive bond between sales, staff, and foremost the client.

Weekly/Monthly reporting. Weekly sales meetings to discuss accounts.

Monitor Bad Debt/Bankruptcies with Attorneys and outside Collection Agencies.

EDUCATION

Macomb College Warren,MI

SKILLS

Certified Quality Circle

Microsoft Office Suite, D&B, InfoLease, Notary Public, Experian

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