Customer Service Manager
Resume:
Chicago, Illinois *****
******@***************.***
Brenda Tippett
SKILLS
Empathic Listener - analytical- strong interpersonal skills - personal computer and internet savvy - detailed-oriented - well organized - conflict resolution - customer service - proficient in social media engagement and MS Office EXPERIENCE
Coaching and Life, Chicago, ILL Life Coach
September 2017 - PRESENT
● Attend weekly company meeting
● Write blogs and articles for company website
● Actively Participate in forums
● Facilitate monthly women’s group
New Beginnings Home Health, Olivette, MO Manager November 2013 - March 2014
● Contact state of missouri for new client services
● Logged all new client information into computer with service agreements
● Answered calls and inquiries from clients and Home Health Aids
● Created monthly newsletters
● Interacted with clients and doctors on client issues
● Conducted training and assigned Healthcare Aids to clients Blackman Kallack (Accounting firm)
Account Receivables Coordinator
February 1999 - September 2002
● Cash applications- lockbox,ACH, checks in daily mail.
● Resolve short payments
● Crossed-trained in billings and accounts payable
● Responsible for all month-end closing reports and procedures.
● Monitored and maintained aged receivables
● Processed credit and debit memos
● Performed journal entries
● Processed and mailed monthly statements
● Performed collection calls
● Collaborated with partners, controller, billing and A/P.
● Supervised busy season temporary employees
Mers Goodwill, Sikeston, MO Case Manager
January 2010 - March 2011
● Assessed low-income consumers receiving state assistance
● Assessed for obstacles to self-sufficiency
● Performed customer-centered evaluations for employment barriers
● Sought behavior barriers affecting employment potentials, financial resources and supportive services needs.
● Created monthly reports for client lists and assigned activities
● Attended monthly employee training
EDUCATION
Purdue University Global, Davenport, IA 90 hrs towards Bachelors in Human Services
October 2012 - May 2016
In pursuit of bachelor’s in Human Services with concentration in Psychology. Studied American History, Studied Human Behavior, Child Psychology, Case Management, Program Design, Arts and Humanity, Social Policy, Interpersonal Communication, Human Relations in a Diverse Society, Cognitive Psychology, and Survey of Social Problems
AWARDS
Received award for Poem from book of poems published 2007. President's List honors award for GPA of 3.76 (3 semesters)
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