KEVIN TORPEY

Phone: 813-***-****

email: ac73r3@r.postjobfree.com

SUMMARY

Detail-oriented and versatile information technology representative with outstanding systems analysis and analytic customer oriented problem-solving skills. Very knowledgeable of the customer support business with proven abilities to handle a large diverse workload while assisting peers in a management or support role. Highly trained with extensive experience in installation, diagnostics, maintenance and management of a comprehensive list of information technology equipment and software. Committed to professionalism and has accomplished skill in the fields of:

●Network Engineering & Administration

●Email Engineering & Instant Messaging

●Server Engineering & Administration

●Systems Analysis & Access Management

●Application\SQL Administration & Support

●Project Management

TECHNICAL EXPERIENCE

Hardware:

IBM, HP, Dell, Gateway, NetApp, EMC, Synology, Cisco, Linksys, D-Link

Networks:

Routers, Firewalls, Hubs, Switches, Wireless, Encryption, VPN, Remote Access

Network Systems:

Microsoft Windows 2012/2008/2003, VMWare, Hyper-V, IBM AIX 7.x, Linux, NetApp Data ONTAP, Novell Netware

Desktop Systems:

Windows: 10/8/7/Vista/XP, Linux: Red Hat, SUSE, Ubuntu (GNOME,KDE),

Microsoft Software:

SCCM, Internet Information Services (IIS), Exchange, SQL, SharePoint, Terminal Server, Internet Acceleration Server (IAS), DNS, DHCP,

Visio, PowerShell, Access, Office (Outlook, Word, Excel, Project, PowerPoint)

Other Software:

IBM MQ, Quest Active Directory, Oracle SQL Client/Server, MySQL, Veritas NetBackup, Tivoli Storage Manager, IBM Storage Manager, Backup Exec, Storage Exec, NetBackup, Lotus Notes, Citrix, Peregrine Service Center, Maximo, Remote Desktop, Dameware, LogMeIN,

Antivirus:

McAfee, Symantec, Qualys, Trend, CA Security Suite, AVG, Malwarebytes, Spybot, Adaware

Protocols:

HTTP, HTTPS, FTP, SFTP, FTPS, SMTP, GSX, AS2, SNMP, RDP, NFS, SMB, iSCSI and REST

PROFESSIONAL EXPERIENCE

BANK OF AMERICA Tampa FL January 2018 to May 2018

Systems Engineer Consultant

Responsibilities included North and South America NAS appliance engineering and management for client shares utilizing Microsoft Windows 2012 operation systems, NetApp command line and Data Fabric Manager, EMC NAS appliances, Cisco caching devices, VMWare virtualization and Citrix. Additional support tasks included:

Trouble-shooting access and performance issues as well as incident management and resolution.

Configuration of volume, Qtree, CIFS shares and quotas for end user home and group shares including quota management, file blocking and data transfer.

Snap mirror configuration, replication monitoring, resolution & participation in disaster recovery exercises.

DFM capacity management configuration for device, volume and Qtree monitoring, alerting and resolution.

Installation and configuration of McAfee Enterprise Antivirus

Accomplishments:

Member of quarantine project team for quarantining open share data.

Developed PowerShell scripts for NAS appliances & MS Active Directory management, reporting and analysis.

Development of batch automation scripts for AD provisioning, analysis and CIFS share security permissions.

Merrill Lynch client support for legacy NAS devices as well as other business devices.

MS SQL database administration and SQL script development for storage management reporting and analysis.

Deposit Trust & Clearing Corporation (DTCC) Tampa FL September 2017 to October 2017

Connectivity Specialist Consultant

Provided Network & Systems connectivity for customers to mainframe and windows platforms.

Connecting customers to secure FTP SSH which creates a PDM password (to identify and certify user) and creates a certification exchange to validate the server

Provisioning, testing and support of IBM MQ connections to a MQ mainframe z/OS infrastructure via SMART MPLS and BT Radianz.

Troubleshooting of connectivity, client MQ configuration, various security requirements, file submissions for successful submission and reception of confirms and acknowledgments, and various financial reports.

Sterling B2B Integrator and Connect: Direct Administration and support.

Welbilt Incorporated New Port Richey FL July 2017 to August 2017

Systems Engineer Consultant

Provided Network and Systems: engineering; administration; systems and performance monitoring and incident resolution for short term contract.

SCCM 2012 engineering and administration, software distribution, operating system deployment, network access protection and hardware and software inventory. Antivirus deployment, data backup and recovery.

Microsoft Windows 2012/2008 servers and Microsoft Windows 10/7 workstations.

VMware/Hyper-V server virtualization including cloning and migration.

Remediation of device security vulnerabilities due to out of date and end of life software and drivers.

Torpey Technology Tampa FL January 2015 to July 2017

Systems Engineer Consultant

Provided network analysis and administration; systems analysis and administration; data migration & archiving; disaster recovery, performance monitoring; incident resolution.

Experienced in engineering, implementation, management and 3rd level support of:

Microsoft Windows 2012/2008/2003 servers and Microsoft Windows 10/8/7 workstations.

VMware/Hyper-V server virtualization including cloning and migration.

NAS systems installation and storage migration.

IBM MQ connectivity and queue management.

Microsoft Exchange and IBM Lotus Notes email server/clients and connectivity.

Microsoft IIS versions 7.0 – 8.5, Apache Tomcat Java Web server,

Microsoft SQL server\client administration, scripting and troubleshooting.

PowerShell API and batch scripting for active directory and other applications\devices.

Internal and external enterprise networks; firewalls; routers; switches; network cabling.

Client security access provisioning and decommission via CLI and GUI.

PSCU Saint Petersburg FL May 2014 to December 2014

Windows Server Engineering/Administration Consultant

Responsibilities include production, UAT and development Windows System Engineering, Administration and Application Support for ASG Mobius Suite of software for data warehousing that includes: View Direct for Networks; Total Content Integrator and DDRINT utilizing Microsoft Windows 2012, 2008/2003, IIS 7.- - 8.5, Apache Tomcat, Oracle SQL scripting for DB lookups and validity, Oracle databases and NAS shared storage, Client application and database security provisioning. Additional tasks include:

IBM MQ connectivity and queue management.

Troubleshooting and resolving tickets related to java application client UI issues and failed java file imports.

Tomcat Apache server and Java software configuration analysis, trouble shooting and log management.

PowerShell and batch script support including development and modification for process management.

ASG liaison for generation and resolution of ASG Mobius application suite support tickets.

Server OS patching and ASG Mobius Suite and Tomcat Apache Java software patching and server restarts.

Network Attached Storage data space management and monitoring.

JPMorgan Chase Tampa FL December 2013 to May 2014

Application Support Engineer Consultant

Responsibilities include production Mortgage Express application support utilizing: Microsoft Windows2008/2003, IIS 7.0 -8.5, IBM AIX, Linux, VMware, Citrix-and SAN storage. Additional tasks include:

Tomcat Apache server java support for Mortgage suite applications ensuring timely application response times.

Tomcat Apache server software configuration analysis, trouble shooting and log management.

MS PowerShell, SQL and batch scripting support including development and modification for process management.

BMC Control-M job management and troubleshooting failed jobs.

Business application support for server patching.

Cisco Application Networking Manager (Load Balancer) administration.

HP Application Lifecycle Management software defect submissions.

HP Service Manager Incident management and resolution.

BANK OF AMERICA Tampa FL August 2012 to January 2014

NAS Storage Specialist Consultant

Responsibilities included North and South America NAS appliance engineering and management for client shares utilizing Microsoft Windows 2008/2003 operation systems, VMWare virtualization, Citrix, NetApp & EMC NAS appliances and Cisco caching devices. Additional support tasks included:

Configuration updates and capacity management utilizing OnCommand, FilerView, Data Fabric Manager.

Configuration of volume, Qtree and CIFS shares for end user home and group shares including quota management, file blocking and data transfer.

Snap mirror configuration, replication monitoring and resolution.

DFM configuration for device, volume and Qtree monitoring, alerting and resolution.

Installation and configuration of McAfee Enterprise Antivirus

Participation in disaster recovery exercises.

Trouble-shooting access and performance issues as well as incident management and resolution.

Accomplishments:

Member of divestiture project team for transferring data to and from other organizations.

Developed PowerShell scripts for NAS appliances & MS Active Directory management, reporting and analysis.

Development of batch automation scripts for AD provisioning, analysis and CIFS share security permissions.

Merrill Lynch client support for legacy NAS devices as well as other business devices.

MS SQL database administration and SQL script development for storage management reporting and analysis.

TAMPA BAY TIMES Saint Petersburg FL May 2012 to August 2012

Messaging Systems Engineer Consultant

Provide Lotus Notes Administration for 1000 plus Windows clients and Domino servers on Windows 2003 and Solaris 5.10 server operating systems. Managed data storage on NetApp NAS devices. Mobile email support for Blackberry, iPhone and Android phones using Blackberry Enterprise and Commontime Servers. Provided incident management and resolution.

Additional tasks include:

Messaging security using Ironport and Google Postini for spam, virus, message attachment, and content filters.

Setting up approved and blocked senders lists and quarantine administration.

Configuring inbound\outbound email flow, load balancing, security, disaster recovery, and alerts.

Setting up organization hierarchy, user accounts, groups and account permissions.

Server clustering, database replication and disk quota management.

BANK OF AMERICA Tampa FL March 2010 to March 2012

NAS Storage Specialist Consultant

Responsibilities included user and group share management for North and South America utilizing Microsoft Windows 2008/2003, VMWare, Citrix, NetApp NAS and Cisco caching devices. Additional tasks included: NetApp device engineering using Data ONTAP, PowerShell API. Management using FilerView, Data Fabric Manager, OnCommand, McAfee Enterprise Antivirus for NetApp NAS, incident management, and resolution. MS SQL database administration and SQL. NetApp NAS filer management:

Configuration of volumes, Qtree and CIFS shares. Snap mirror configuration, monitoring and resolution.

NTP and Storage Exec file blocking and disk space quota management.

DFM configuration for device, volume and Qtree monitoring, alerting and resolution

Member of project team responsible for the migration of Merrill Lynch data storage and network printers.

Development of PowerShell and batch scripts for AD management, data storage management and reporting

Development of Visual Basic scripts with WMI instruments to covert queue based printing to direct IP.

PSYCHOLOGICAL MANAGEMENT GROUP Tampa FL September 2008 to March 2010

Systems Engineer Consultant

Provided information technology engineer support. Services included: project management; network analysis & administration; systems analysis & administration; data migration; data archiving; disaster recovery, performance and uptime monitoring; incident management and resolution.

Experienced in engineering; implementation and management of:

Microsoft Windows 2008/2003 servers, Exchange, VMWare, Citrix and Microsoft Vista/XP workstations.

Microsoft, Sybase and MySQL server\client administration and SQL DB scripting support.

Microsoft Internet Information Services (IIS 7.0 -7.5), Citrix, Terminal Server and RDP clients.

AD provisioning and access control, Anti-virus protection; data archiving, and disaster recovery solutions

Internal and external networks; VPN, firewalls; routers; switches; network cabling.

JP MORGAN CHASE & Co. Tampa FL August 2004 to September 2008

Network Administrator/Engineer

Provided client/server engineering and administration for North America region. Responsibilities included but not limited to implementing, administrating, migrating and troubleshooting of: Microsoft Windows 2000/2003 network operating systems, MS Active Directory with Quest; Novell 6.x and 5.x network operating systems; server clustering; external drive arrays; network printing; SAN and NAS storage.

Other responsibilities included: processing customer service requests for group share creation; security access control management, data archiving and disaster recovery. Implementation and management of device inventory and server alert resolution using Tivoli, IBM Director, HP Insight Manager, Dell Server Management software.

Tivoli TSM archiving installation, configuration and agent deployment.

Bulk data and security migration of client home and group share folders to NetApp filers using Active Directory and Robocopy command line scripting.

Development of Active Directory and Extended Change Access Control List (xcacls) command scripts for data migration automation, logging and error checking.

Active Directory and Group Policy Object administration.

Development of JRB utility command scripts for bulk Netware NDS object administration.

Development of Disaster Recovery procedures and automated scripts for remote data archiving using Robocopy and Sync Center disk to disk mirroring. Scripts included error level checks and failure alerting.

Performed annual Disaster Recovery testing and activated disaster recovery during several power outages.

Relocation of data center servers and data volumes to new locations.

Development of batch scripts for aged data identification, archiving and removal.

Development of Lotus Notes databases for server inventory and team project management reporting

JP MORGAN CHASE & Co. Tampa FL September 2003 to July 2004

Princeton Information: Project Manager Consultant

Project Manager for technical hardware and software refresh projects. Project Life Cycle (PLC) responsibilities included ensuring projects adhered to PLC defined phase requirements and Software Quality Assurance reviews. Responsibilities included providing business client recommendations and solutions on operating systems and applications, Lotus Notes Administration and Development, Novell File Servers and networking.

Other responsibilities included creating and maintaining MS Project plans, QuickPlace based web sites for project charter, status report tracking, scheduling project meetings, meeting minutes distribution, project diagrams and graphs, and project member survey compilation.

DANKA Saint Petersburg FL October 2002 to August 2003

Project Management / Quality Assurance Consultant

Responsible for project management and application support for the Sales and Marketing management team regarding Lotus Notes application development and performance pertaining to sales force automation software. Other responsibilities included: user acceptance testing; drafting requirements and functional specifications; development of test plans based upon the functional business requirements; execution of test plans for system, user and regression testing; tracking and communicating user feedback and application defects to the management and development teams; supporting end users, adhering to established QA standards; third level application and Notes client support; researching and recommending solutions to application issues; Lotus Notes development and application training.

CHASE MANHATTAN BANK N.A. Tampa FL May 1996 to October 2002

Senior Technical Specialist

Overall responsibility of staff resources, daily processes and activities assigned. Activities included: project management, systems analysis, engineering, application development and client deployment. Production responsibility for Mortgage division collaboration environment consisted of 15,000 clients and 50 Domino\Exchange servers. Additional products supported included Lotus Notes connector, LEI, Notrix, Sametime, QuickPlace, Blackberry, iNotes, Mobile Services for Domino, fax gateways and Trend anti-virus protection. Other responsibilities included:

Lotus Notes\MS-Exchange administration consisting of cross platform messaging connectivity and migration, email, instant messaging, database replication and clustering, server partitioning, server and client upgrades, multi-domain merges and recertification.

Capacity planning and budgeting of new server hardware/software and client licensing.

Accomplishments:

Received 1998 Chase All Star award with numerous Service Stars for excellence.

Senior engineering member for corporate email consolidation project using Domino on IBM z/OS platform.

Development and implementation of over 200 Notes applications using LotusScript and formula languages.

Deployment and Management of server\client population averaging a 360% growth rate over several years.

Represented corporation at Lotus meetings for new versions, suggestions, issues and beta testing.

Implementation of device and application monitoring utilizing BMC software.

EDUCATION/CERTIFICATIONS

Associate of Applied Science Data Processing Nassau Community College, Uniondale, NY

Microsoft Certified Professional

CompTIA A+ Certified Professional

CompTIA Network+ Certified Professional

Cisco Certified Network Administrator

IBM Certified Professional: Lotus Notes Administration

IBM Certified Professional: Lotus Notes Development

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