Customer Service Manager

PROFILE

Resourceful Call Center Representative who fulfills and excels productivity goal standards.

Ability to troubleshoot and resolve issues in a proficient and professional manner. Outstanding customer service, interpersonal and oral communication skills. HIGHLIGHTS

• Stellar customer service • Critical Thinker/ Solution finder

• Friendly • Computer software savvy

• Professional • Monitoring and Management skills

• Great interpersonal skills • Quick learner

EXPERIENCE

RESEARCH ASSOCIATE AND MONITOR, PRECISION OPINION; LAS VEGAS, NEVADA

FEB 2018-DEC 2018 TEL: 702-***-****)

Deployed household surveys on behalf of The Florida Department of Health. Completed manager training program where I acquired skills to handle and approach staff in a proficient and professional way. Monitored outbound calls and provided feedback, Coached and equipped research associates with further tools, training and areas of improvement. Problem resolution root cause analysis. Met company standards of completing monitoring reports under a timely fashion. DONOR SERVICE REPRESENTATIVE, THE SALVATION ARMY CONTACT CENTER; LONG BEACH, CALIFORNIA JAN 2016-JAN 2017 TEL: 323-***-****) Received inbound calls from current and potential donors with the goal of providing an exceptional donor experience. Assisted donors in scheduling donation pickups, answered questions and assisted in the resolution of any issue. Performed according to quality assurance requirements and key performance metrics. Learned high multitasking skills, and effective communication skills.

CUSTOMER SERVICE AND TECH REPRESENTATIVE, T-TECH; LEON, GTO, MX NOV2012- NOV2015 TEL: +52-477-***-****)

BRANDON M GRIMALDI

Address: 1821 Casa Verde Dr. North Las Vegas, Nv 89031 Mobile: 702-***-**** Email: ****************@****.*** Busy call center environment handling high call volumes of about 300-500 incoming calls per day for Dish Network USA. Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative. Learned to Troubleshoot and resolve technical issues. Certified tech training completed. Emphasis on Excellent customer service oriented interactions. Processed credit and debit card payments. Handled escalations and performed under time limits all while meeting call metrics and standards. EDUCATION

HIGH SCHOOL DIPLOMA, INSTITUTO PETER FERDINAND DRUCKER, LEON,MX- COMPLETED

LANGUAGES

English- 100% fluency(native) Spanish- 100% fluency (native) Portuguese- 90% fluency REFERENCES Shatisha Jones [ex-manager]- 904-***-**** Julie Meza [Family Friend] - 702-***-****

Jadira Gomez [Co-worker] - (702) 756- 2236