Office/Customer Service/Data Entry

Diana Kirstine Hall

************@*****.***

Anaheim, CA

714-***-**** cell

SKILLS

Dispatch/Shipping Phones/Switch board Excel Professional MS Office Pro

QuiclBooks Access/Database Extensive Filing Peachtree, Timberline

Photoshop/Adobe Customer Service Illustrator 10, Dreamweaver Power Point

Human Resources Cashier/Debit/Credit Managing Supplies/Equip Freight Forwarding

22nd C.R.A.F.T.S., LLC May 1998 – May 2018

Administration/Production

Event productions at various facilities in the Orange County and Los Angeles areas. The types of events ranged from producing outdoor/indoor concerts; comedy shows (Def Comedy Jam), KOCE event fundraisers, and acting as a liaison for the City of Garden Grove (Concerts in the Park). Over time my responsibilities encompassed all aspects of event facility production. This included managing events’ budgeting, logistics, sight procuring, business licensing, ABC, Health Department, staffing, volunteers, vendors, concessions, contracting for entertainment, and technical services. In addition, I coordinated sponsorship cultivation, publicity/marketing and acting as a contact with local public officials, program participants and community leaders.

WORK EXPERIENCE

UPS

Seasonal Time Sheet Clerk November 23, 2016 – 1st week of January 2017

I’ve worked for them as “seasonal” help in the past. The pay is good, but it all ends too quickly. I am currently working evenings (4 pm to as late as 3 am) I take care of the “driver helper” time sheets, computer entries and handle phone calls. This was a “temporary/seasonal” position.

UPS

Seasonal Dispatch/Office Assistant December 4, 2014 – December 26, 2014

I was responsible for shipments all over southern Orange County. Communicating, organizing and scheduling deliveries, with drivers every day, in many areas of Orange County, and successfully got packages delivered, and “on-time”. Data entry for our files was a daily regimen. This was a “temporary/seasonal” position, and was sad to see it end.

NORTH Wealth Management April 2008 – May 2009

Executive Assistant/Graphic Designer

Being the first contact, and handling phones (70-150 calls per day) and customer service were part of my job. Prepared letters, pamphlets, posters, flyers, booklets, and internet graphics/web design that promoted the company to new businesses. Marinating all company files both paper and computer based. Assisted the Office Manager with all office duties, including phones, emails, and correspondence. I also made travel arrangements for the staff.

Greeting and checking in visitors to our office. Proofreading, typing and formatting of letters, forms, incoming phone calls. Handled routine questions with department information. Hands out forms, permits and other informational spreadsheets and flyers. Putting together routine correspondence. Scheduling of conference rooms and various facilities for meetings and events; signing up people for classes and sports choices; Collecting and processing of fees; issuing receipts, contracts, and permits. Updating, updating and getting data for both paper and electronic files. This included scanning and some archiving of documents. Opening, sorts and distributing incoming mail; copying, sorting, and distributing of documents. Sending and receiving faxes and e-mail; routes documents for required signatures. Helping with backup support for other administrative support staff.

Musser: Architects, Inc. January 2001 – May 2002

Administrative Assistant

My duties included front desk . Greeting and checking in visitors to our office. Proofreading, typing and formatting of letters, forms, incoming phone calls. (12 phone lines, 150 to 250 calls per day, for 3 companies under one roof), Filing of all accounts and job specific documents. Customer service, managing accounts receivable/accounts payable, payroll, data entry, banking, arranging travel, scheduling meetings, and events. Ordering office supplies, coordinating shipments of blueprints etc. with UPS, FedEx, were among my responsibilities Sending and receiving faxes and e-mail; routes documents for required signatures. Handled routine questions with department information. Hands out forms, permits and other informational spreadsheets and flyers. Putting together routine correspondence. Scheduling of conference rooms and various facilities for meetings and events; signing up people for classes and sports choices; Collecting and processing of fees; issuing receipts, contracts, and permits. Updating, updating and getting data for both paper and electronic files. This included scanning and some archiving of documents. Opening, sorts and distributing incoming mail; copying, sorting, and distributing of documents. Helping with backup support for other administrative support staff.

Hawaiian Ocean Transport April 1993 – March 1997

Customer Service Specialist-Duties included all phones, preparing load shipping plans, invoicing, data entry, and coordinating travel arrangements. Also, responsible for filing “hazardous goods” paperwork, reserved spots via Matson and/or Sealand, prepared shipment documents, scheduling dispatch pick-ups of product with various trucking companies, coordinating trucking and rail pick-ups, as well. In addition, calculating costs per cubic foot for personal items or any other goods that needed to be shipped to or from Hawaii, including Oahu, Maui, Molokai, Lanai, Hawaii and other ports as needed. Working with clients and L. T. L. customers with their accounts, making shipments were paid in a timely manner, as well as cover the C.O.D. payments, were collected. Filing of all documents, per client, per shipment kept up to date via PC tools.

EDUCATION/ ADDITIONAL TRAINING

Woodbury University, Graphic Design

Otis Art Institute of Parsons School of Design, BFA 1990

Lincoln Education Center, WEB Graphics Certificate & Digital Design Certificate

Santa Ana ROP- Computer Graphics Advanced Certificate

Goldenwest Community College, Advanced Computer Graphics, Internet/WEB Graphics

Volunteer Affiliations

Working Wardrobes March 2014 – September 2014

I am doing volunteer work, for this non-profit organization. Handling cashier duties, as well as organizing and sorting new inventory.

KOCE Public Television May 1998 – May 2004

Working at fundraising events in support of this PBS station. Organizing a variety of fundraising events, from “dinner theaters to arts and crafts shows”. The results of these fundraising events increased their funds tenfold.

Salary History

Dex Media $17.50 per hour

UPS $21 per hour

22nd C.R.A.F.T.S. varied

NORTH 1031 $15 per hour, part-time

Musser: Architects, Inc. $18 per hour, 40 hour weekly

Hawaiian Ocean Transport $15 per hour, 40 hour weekly

Pizza Hut, Manager $2,900 monthly

References

Octavious O. Orona 714-***-**** (City of Anaheim, 22nd C.R.A.F.T.S. & KOCE)

David C. Musser 714-***-**** (Musser: Architects, Inc.)

Tam Noreyko 714-***-**** (Orange County Musicians Union)

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